Summary
Overview
Work History
Education
Skills
Affiliations
Personal Information
References
Timeline
Generic

Mwango Mukuka

Ndola

Summary

Dynamic professional with a proven track record at Access Bank Zambia Limited, excelling in regulatory compliance and risk assessment. Adept at enhancing service delivery and fostering strong client relationships. Recognized for implementing innovative solutions that improved operational efficiency and trained teams to achieve high standards in customer service.

Overview

15
15
years of professional experience

Work History

Trasactional Officer

Access Bank Zambia Limited
Ndola
07.2024 - Current
  • Managed daily operations to ensure compliance with banking regulations.
  • Processing different kinds of transactions using Oracle FlexCube.
  • Management of cash in the vault, and also ATM reconciliations.
  • Facilitated customer inquiries and resolved account issues efficiently.
  • Collaborated with team members to enhance service delivery standards.
  • Trained new staff on operational procedures and customer service techniques.
  • Conducted audits of account activities to identify discrepancies promptly.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Implemented new technologies to enhance workplace productivity levels.
  • Developed and maintained relationships with key clients and stakeholders.
  • Championed innovation and continuous improvement initiatives.
  • Ensured the security and confidentiality of sensitive information.
  • Responded promptly to customer inquiries or complaints in a polite manner.
  • Implemented risk management strategies to mitigate potential threats.
  • Maintained positive working relationship with fellow staff and management.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Assistant Accountant

MIC & E ZAMBIA LTD
Kitwe
06.2023 - 12.2023
  • Responsible for the recording and capturing of all financial transactions and disbursements to ensure that all funds utilized by the project are accounted for.
  • Management of intercompany accounts, including postings, and payments.
  • Prepare bank reconciliations to ensure that bank balances are in line with cash book balances.
  • Conduct petty cash counts by carrying out spot checks on the custodian of petty cash.
  • Filling all financial records to ensure easy access and for record keeping, enabling easy referencing by the auditors and any external use required.
  • Participate in budget formulation and reviews.

PLANT OPERATOR

INDENI PETROLEUM REFINERY COMPANY LIMITED
01.2010 - 06.2022
  • Recording inventory for budgeting and planning purposes.
  • Maintaining plant equipment in line with company policy so that they give value to generate economic benefits.
  • Participating in incidents and accidents investigation and prevention.
  • Monitoring the performance of Equipment’s and make recommendations of improvements for better performance.
  • Ensure that operations are within ZEMA guidelines to avoid pollution of the environment.
  • Ensure that the running of property, plant and equipment is cost effective and efficient.
  • Providing data for quality and loss control.
  • Providing data for production monthly reports.
  • Supporting new projects for increasing shareholder.

Education

MBA - Master of Business Administration Finance

Copperbelt University
Kitwe
06-2027

ZICA LICENTIATE -

Zambia ICT College
Zambia
01.2020

ACCA Advanced Diploma - Accounting and Business

Zambia ICT College
Zambia
01.2018

Skills

  • Interpersonal relationships
  • Data analysis
  • Risk assessment
  • Regulatory compliance
  • Customer service
  • Positive mindset
  • Self-motivation
  • Adaptability
  • Inquisitiveness
  • Rapid learning
  • Financial analysis
  • Communication skills

Affiliations

ZICA licentiate member

Personal Information

  • Date of Birth: 06/03/90
  • Nationality: Zambian
  • Marital Status: Married
  • Religion: Christian

References

  • Mr. Michael Mulenga, finance manager, MIC and E Zambia Limited, 0965646107
  • Hope Samungole, branch service manager, Access Bank Zambia Limited, 0976832631
  • Mr. Richard Banda, Refinery Utilities Section Head, Indeni Petroleum Refinery, 71869, Ndola, 0977 622227
  • Mr. Barry Mutapa, accountant, Mhandu and Associates Public Accountants and Chartered Secretary, 0967363814

Timeline

Trasactional Officer

Access Bank Zambia Limited
07.2024 - Current

Assistant Accountant

MIC & E ZAMBIA LTD
06.2023 - 12.2023

PLANT OPERATOR

INDENI PETROLEUM REFINERY COMPANY LIMITED
01.2010 - 06.2022

MBA - Master of Business Administration Finance

Copperbelt University

ZICA LICENTIATE -

Zambia ICT College

ACCA Advanced Diploma - Accounting and Business

Zambia ICT College

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Mwango Mukuka