MWANGO MUMBA
mwinilunga
Summary
Dynamic Business Manager with a proven track record at DM Versatile Limited, excelling in supplier negotiations and budget management. Adept at fostering team collaboration and enhancing customer satisfaction through effective communication and conflict resolution. Proficient in Microsoft Excel, driving operational efficiency and maintaining compliance with industry regulations.
Overview
1
1
Language
3
3
years of post-secondary education
13
13
years of professional experience
Work History
BUSINESS MANAGER
DM VERSATILE LIMITED / D&M MOMENTS
01.2018 - 07.2025
- Managed business operations of the bar, including liquor license maintenance, supplier contract negotiations, inventory management, budget oversight, and goal setting.
- Created staffing schedules and resolved conflicts to maintain optimal bar staffing during peak hours.
- Setting and enforcing quality and safety controls.
- Monitored and renewed licenses to ensure compliance with legislative regulations.
- Interacted effectively with various personalities among staff and patrons to enhance customer experience.
- Planning and taking part in promotional events.
- Provided updates to the director regarding operational activities and challenges.
- Diffused tense situations between patrons or staff members to prevent possible safety or legal issues.
- Maintaining a fun and safe atmosphere for patrons.
CASHIER
MULONGA WATER AND SEWERAGE COMPANY LIMITED
05.2016 - 08.2017
- Receives cash and cheques from customers buying water units for those customers who are on prepaid system and issues receipts.
- Receives cash and cheques from customers who are on post-paid system and settling their bills by counting the physical cash for correctness and scrutinizing cheques for completeness before issuing or printing a receipt.
- Reconciles collections (sales) with records on the prepaid and post paid billing system.
- Prepare daily collection and banking reports.
- Resolved customer complaints promptly to enhance customer confidence and satisfaction.
PAYMASTER / CASHIER
NWK AGRI-SERVICES
05.2012 - 08.2014
- Provided updates to finance manager regarding financial processes.
- Verified and corrected receipt vouchers, ensuring accuracy of gross payments, loan deductions, net payments, creditor contract numbers, and tonnage.
- Facilitated gross payment processing to ensure timely supplier compensation.
- Managed loan deduction calculations to ensure accurate payroll processing.
- Executed net payment transactions to finalize supplier settlements.
- Processed cash payments to suppliers, including distributors and farmers, ensuring timely disbursement.
- Reconciled cash and electronic voucher payments, maintaining financial accuracy and integrity.
Education
ZAMBIA INSTITUTE OF CHATERED ACCOUNTANTS (ZICA) TECHNICIAN - Accounting And Finance
Mulungushi University
Kabwe, Zambia 06.2008 - 01.2011
Grade 12 School certificate -
Arakan high school
Grade 9 school certificate -
Mumbwa high school
Grade 7 school certificate -
Luili primary school
Skills
- Budget management
- Spreadsheet management
- Database management
- Word processing
- Email management
- Team leadership
- Team initiative
- Verbal communication
Personal Information
- Age: 39
- Gender: Male
- Marital Status: Married
Languages
English
Advanced
C1
Timeline
BUSINESS MANAGER
DM VERSATILE LIMITED / D&M MOMENTS
01.2018 - 07.2025
CASHIER
MULONGA WATER AND SEWERAGE COMPANY LIMITED
05.2016 - 08.2017
PAYMASTER / CASHIER
NWK AGRI-SERVICES
05.2012 - 08.2014
ZAMBIA INSTITUTE OF CHATERED ACCOUNTANTS (ZICA) TECHNICIAN - Accounting And Finance
Mulungushi University
06.2008 - 01.2011
Grade 12 School certificate -
Arakan high school
Grade 9 school certificate -
Mumbwa high school
Grade 7 school certificate -
Luili primary school