Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Mwango Barbara Mulenga

Ndola,08

Summary

Dynamic professional with extensive experience at AB Bank. Excelling in Financial management and client relations. Proven ability in decision making and conflict resolution, ensuring compliance with regulations. Skilled in cashflow control and financial forecasting. I bring a strong analytical mindset and exceptional communication skills to drive organization success. Am presently looking for a suitable opportunity so I could combine professional and personal fulfilment.

Overview

14
14
years of professional experience

Work History

Middle Officer

AB Bank
01.2025 - Current
  • As a middle Officer the responsibilities included opening of customer accounts, credit control, management of customers and issuance of financial literacy training. It also included validation of data vetting and data collection. Cashiering and approvals, reconciliations and vault management among other responsibilities.
  • Specific Responsibilities
  • A) Managing customer accounts
  • B) Providing financial advice
  • C) Ensuring compliance with banking regulations
  • D) Overseeing loan processes
  • E) Developing client relationships
  • F) Decision making
  • G) Conflict resolution
  • H) Interpreting financial data
  • I) Management accounts
  • J) Auditing
  • K) Cash Flow control

Data Entry Clerk

Patents and Companies of Registration
01.2016 - 01.2021
  • As data entry clerk I was responsible for transfer of data from manual system unto the PACRA electronic platform, verification of data and agreeing it to the source documents and customer management.
  • I was also responsible for accurately inputting and updating various types of information into a computer system. I engaged in high level and strong attention to detail. I possess excellent typing skills. I was able to navigate various computer programs and databases and further maintained accurate and data, integrity of company
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Administrative assistant

Egyptian Embassy
01.2014 - 01.2016
  • As Embassy staff I was responsible for facilitating Representation, protecting relations, solving political tensions, Negotiations, attending official functions and Providing advice on foreign policy issues.
  • Main Job Tasks and Responsibilities
  • Communicating with Zambian Business and Governmental communities and entities
  • Event planning and managing with Government Officials
  • Tabulating ZRA tax refunds(accounting)
  • Making sure all documents for the company are kept confidential
  • Attending meetings on behalf of the boss when requested to
  • Offering customer services
  • And overall responsible for the daily running of the office.
  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Greet and welcome guests
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Advised senior management team on financial planning and resource Mobilization
  • Created forecast models based on current and past financial results

Call Centre Representative

Airtel Zambia Limited
01.2011 - 01.2014
  • I was responsible for handling customer service matters over the telephone. The main duties included making or answering customer calls, offering support for their needs, and deescalating issues they may have.
  • Main Job Tasks and Responsibilities
  • Take customer calls and provide support for their inquiries
  • Offer assistance to clients who may be having issues and pass them on to the correct departments, as needed
  • Call customers to offer new products or programs
  • Review customer accounts and proactively reach out about upgrades or support issues
  • Work with colleagues to provide better customer service across the organization
  • Help train new employees

Education

Grade Twelve Certificate of Education (GCE) -

Gospel Outreach Christian Academy
01.2010

Teaching Methodology Diploma - undefined

Technical Education and Vocational training (TVTC)
01.2025

Bachelors - Business Administration

University Of Lusaka
01.2022

Skills

  • Management
  • Predicting future trends
  • Decision making
  • Managing budgets
  • Effective delegation
  • Work coordination
  • Report writing
  • Strategic planning
  • Innovation and creativity
  • Conflict resolution
  • Supervisory skill
  • Financial
  • Financial regulations
  • Cash Flow control
  • Management accounts
  • Budget preparation
  • Financial forecasting
  • Economic awareness
  • Interpreting financial data
  • Auditing
  • Personal
  • Attention to detail
  • Communication skills
  • Good IT knowledge
  • Presentation skills
  • Problem solving
  • Analytical mind
  • High levels of integrity
  • Negotiating

References

John, Zulu, Head Supervisor, +260 978 980 257, Airtel Zambia Ltd

Hobbies and Interests

Watching soccer, Reading biographies, playing chase, community service

Timeline

Middle Officer

AB Bank
01.2025 - Current

Data Entry Clerk

Patents and Companies of Registration
01.2016 - 01.2021

Administrative assistant

Egyptian Embassy
01.2014 - 01.2016

Call Centre Representative

Airtel Zambia Limited
01.2011 - 01.2014

Teaching Methodology Diploma - undefined

Technical Education and Vocational training (TVTC)

Bachelors - Business Administration

University Of Lusaka

Grade Twelve Certificate of Education (GCE) -

Gospel Outreach Christian Academy

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Mwango Barbara Mulenga