Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Mwanja Rosemary Mwango

Digital Technology Specialist
Kitwe,Copperbelt

Summary

Dynamic Digital Technology Specialist with proven success at Barloworld Equipment Zambia, driving technology transformation and enhancing customer satisfaction through consultative selling and effective contract management. Skilled in data analytics and communication, I have streamlined processes and mentored teams, significantly improving operational efficiency and client engagement.

Overview

7
7
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Digital Technology Specialist

Barloworld Equipment Zambia
03.2022 - Current
  • Drive Technology Transformation Strategy for Zambia.
  • Provide condition monitoring services to our customers with recommendations to reduce downtime on equipment.
  • Provide site assessment services for Technology products.
  • Propose technical and commercial proposals on Technology.
  • Manage all Technology contracts and ensure compliance and renewals.
  • Sensitize and grow customer and internal utilization on Digital tools such as VisionLink, MineStar and e-commerce platform.
  • Drive the Caterpillar Digital Excellence Program in Zambia.
  • Mentor junior team members in best practices for technology use, fostering a culture of continuous learning and improvement.
  • Streamline internal processes through automation, reducing manual workload for staff members.
  • Administer networks by creating user accounts and managing permissions.
  • Implement effective change management strategies to facilitate smooth adoption of new systems and processes among users.
  • Improve customer satisfaction by providing timely and effective technology support.
  • Provided technical support to our clients in Mining, Energy and Transportation and Construction industries.
  • Deliver high-quality presentations showcasing key technological advancements that contributed significantly towards business growth.
  • Play an instrumental role in streamlining communication channels between different departments through efficient utilization of collaboration tools.
  • Optimize system performance through routine maintenance tasks and proactive issue resolution.
  • Provide exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
  • Log updates on support tickets to communicate status to users and managers.
  • Develop comprehensive training materials to educate employees on new technology tools and applications.

Technical Service Representative

Barloworld Equipment Zambia
03.2020 - 02.2022
  • Utilized Sales Funnel Management to track and. grow revenue at Sentinel and Kascco converting leads to opportunities.
  • Supervised machine assemblies and commissioning of CAT equipment models 6020B, 777E and 395.
  • Conducted inspections on machines and provided detailed technical report to customers.
  • Assisted customers to do Demand Planning forecasting on components to improve parts availability.
  • Applied maintenance strategies on CAT equipment to ensure customer reliability.
  • Submitted commercial and technical proposals to customers.
  • Documented support interactions for future reference using CAT Product Support portal.
  • Followed up with customers to verify optimal customer satisfaction following support engagement and problem resolution.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices for providing top-notch technical support.
  • Implemented remote support tools that expedited issue resolution while minimizing downtime for clients.
  • Streamlined communication between the technical team and clients, ensuring seamless service delivery.
  • Championed process improvements that led to increased efficiency and effectiveness within the technical support department.
  • Assisted in product development by identifying and addressing recurring customer concerns.
  • Used consultative sales approach to understand and meet customer needs.
  • Provided technical and engineering information to third-party technical support personnel during collaborative projects.

Graduate Management Trainee

Barloworld Equipment Zambia
03.2018 - 03.2020
  • Deployed connectivity project successfully leading to creation of Technology team that I now manage at head office.
  • Collaborated with teams to optimize workflow and achieve objectives.
  • Assisted in reduction of labor rates for clients after completing competitor analysis in order to retain service business.
  • Provided customer trainings on Technology products.
  • Strengthened interpersonal skills through active participation in team meetings, brainstorming sessions, and problem-solving activities.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.

Education

Bachelor of Electrical Power Engineering - Automation And Controls

Kazan National Research Technological University
Kazan, Russia
04.2001 -

High School Diploma -

Ibenga Girls Secondary School
Luanshya
04.2001 -

Primary Certificate -

Nkana Trust School
Kitwe, Zambia
04.2001 -

Skills

Consultative Selling

Accomplishments

2025: Young Women Lead Participant for cohort 2

2024: Awarded Best Service/ Technology Person at prestigious Barloworld Brand Champion Awards.

2021: Awarded Young Women in Mining from Bainetu -Women in Mining.

Certification

Service Management Certificate at Rutgers University School of Business

Languages

English
Bilingual or Proficient (C2)
Russian
Advanced (C1)

Timeline

Service Management Certificate at Rutgers University School of Business

01-2023

Digital Technology Specialist

Barloworld Equipment Zambia
03.2022 - Current

CAT 6020B Technical Training

10-2021

Technical Service Representative

Barloworld Equipment Zambia
03.2020 - 02.2022

Graduate Management Trainee

Barloworld Equipment Zambia
03.2018 - 03.2020

Bachelor of Electrical Power Engineering - Automation And Controls

Kazan National Research Technological University
04.2001 -

High School Diploma -

Ibenga Girls Secondary School
04.2001 -

Primary Certificate -

Nkana Trust School
04.2001 -

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Mwanja Rosemary MwangoDigital Technology Specialist