Mwansa Mulenga
Lusaka
Summary
Experienced IT Risk systems anylst with a proven track record of identifying, managing, and mitigating IT risks within complex organizational environments. Skilled in ensuring the understanding and ownership of IT risks at appropriate levels, monitoring emerging threats, and recommending effective controls. Proficient in implementing process-based IT risk assessments, maintaining IT Risk Registers, and ensuring staff adherence to policies and procedures through comprehensive awareness training. Adept at managing information security compliance, reporting to senior management, and staying updated on legislative amendments and industry best practices. Strong leadership in overseeing IT disaster recovery plans, conducting vulnerability testing, and advising on remediation strategies. Effective communicator with a demonstrated ability to drive information security awareness campaigns and promote data protection principles.
Overview
9
9
years of professional experience
Work History
Systems Analyst
Zambeef Plc
Lusaka, Zambia
03.2023 - Current
- Analyzed user requirements and implemented system changes to improve efficiency.
- Developed technical documentation such as flowcharts, diagrams, and process maps.
- Maintained up-to-date knowledge of security trends, threats, and vulnerabilities.
- Performed regular vulnerability scans on the network to identify any potential weaknesses or risks.
- Monitored network traffic for suspicious activity using intrusion detection systems and firewalls.
- Provided technical guidance on secure coding practices during software development life cycle.
- Implemented access control measures such as user authentication, authorization, encryption, and two-factor authentication.
- Monitored server event logs to identify and resolve performance and security issues.
- Managed user authentication and authorization of data access.
- Understood and followed oral and written directions.
- Created and implemented test plans, scripts, and procedures for new system installations and upgrades.
- Identified opportunities for process improvement by analyzing existing systems, processes, and customer feedback.
- Designed databases using SQL queries to store information in an efficient manner.
- Monitored network activity to identify potential security issues or breaches.
- Provided technical guidance in responding to computer security incidents.
Provincial Monitoring and Evaluation Specialist
Howard Univesity Int
Choma
05.2020 - 02.2023
- Analyzed data collected from surveys, interviews, focus groups, and other methods to assess program performance.
- Conducted evaluations of project activities to determine if objectives were met or exceeded.
- Provided technical assistance and guidance to staff on best practices in designing, managing, implementing and evaluating programs.
- Assisted in developing strategies for improving existing programs based on findings from evaluations.
- Collaborated with colleagues to develop a comprehensive strategy for measuring impact over time.
- Designed indicators to track outcomes of programs such as changes in knowledge, attitudes and behavior.
- Prepared periodic reports detailing key results achieved by the organization's various initiatives.
- Identified areas where further research is needed through analysis of existing data sets.
- Developed and implemented security policies, standards and procedures for the organization.
- Monitored network activity to identify potential security issues or breaches.
- Conducted vulnerability assessments of systems, networks and applications.
- Provided technical guidance in responding to computer security incidents.
- Installed anti-virus software, firewalls and other related systems to protect data integrity.
- Conducted field visits to ensure quality implementation of project activities.
- Developed and implemented data collection tools for monitoring projects.
- Reviewed and analyzed project performance data to identify trends, patterns, and opportunities for improvement.
- Collaborated with stakeholders to develop effective monitoring plans and strategies.
- Facilitated stakeholder meetings to discuss program outcomes, challenges, and solutions.
Data Manaager (ART Readiness Study)
Center for infectious disease research in Zambia (CIDRZ),
Lusaka, Zambia
01.2017 - 04.2020
- Developed and maintained data entry systems for tracking customer information.
- Implemented processes to ensure accuracy of data across multiple databases.
- Performed data analysis and created reports to identify trends or discrepancies in the data.
- Created and managed documentation for database management system.
- Designed databases to support study operations with appropriate security measures.
- Maintained records of changes made to databases and updated relevant documents accordingly.
- Collaborated with team members on requirements gathering, design, development, testing, and implementation of new databases and data models.
- Provided technical guidance on the use of database tools such as SQL Server Management Studio.
- Reviewed and monitored clinical data to ensure accuracy and validity of results.
- Assisted in developing processes to improve efficiency of data collection, entry, review and reporting.
- Conducted audits of source documents to verify accuracy of collected data.
- Generated queries related to discrepancies in protocol deviations or missing and incorrect values in the database.
- Identified opportunities for process improvement based on audit findings.
- Monitored compliance with ICH GCP Guidelines during the course of a trial.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
IT Technician
Zambia Border crossing company (ZIPBCC)
Lusaka, Zambia
01.2015 - 12.2016
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Monitored system performance and implemented preventive maintenance procedures.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Resolved hardware issues including replacing parts as necessary.
- Performed daily backups using Symantec Backup Exec and other backup solutions.
- Developed and implemented security policies, standards, and procedures to ensure information systems security.
- Monitored network traffic for suspicious activity using intrusion detection systems and firewalls.
- Maintained up-to-date knowledge of security trends, threats, and vulnerabilities.
- Provided technical guidance on secure coding practices during software development life cycle.
- Managed user authentication and authorization of data access.
- Evaluated third-party vendor products for compliance with organizational security requirements.
- Protected secure data files and regulated access.
- Designed and implemented plans to secure computer files against breach, destruction or accidental modification.
- Generated reports using statistical software in response to user requests.
- Alleviated leakage of company proprietary data to unauthorized resources and analyzed past performance data to enhance operations.
- Mentored junior employees in departmental activities and procedures.
- Used penetration testing tools to identify weaknesses in security systems.
- Collaborated with stakeholders to implement and update disaster recovery plans.
- Configured routers, switches and wireless access points for LANs and WANs.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Education
Bachelor of Science - Information Technology
Texila American University
Lusaka, Zambia 09-2024
Associate of Applied Science - Diploma in Information Technology
Copperbelt University
Kitwe, Zambia 08-2014
Skills
- End-user support
- System Upgrades
- Certificate in Systems Analysis and Design (CSAD)
- Requirements Gathering
- Application security
- Firewall configuration
- Business continuity planning
- Regulatory Compliance
- Protecting networks
- Monitoring computer viruses
- Network Security
- Compliance Management
- Audit Support
- Contract Management
- Software testing
- User Acceptance Testing
- Technical Documentation
- Resource Management
REFERENCES
Kennedy chitya
Head M&E officer - Howard University Int
Cell:+260978184329
email:kennedy.chitiya@gmail.com
Martha Mubanga
Project coordinator -CIDRZ
cell no. +260977376841
email: Martha.Mubanga@cidrz.org
Hezwick Ng'ambi
Team lead IT- Zambeef plc
cell no. +260977716807
email:hezwick.ngambi@zambeef.co.zm
Timeline
Systems Analyst
Zambeef Plc
03.2023 - Current
Provincial Monitoring and Evaluation Specialist
Howard Univesity Int
05.2020 - 02.2023
Data Manaager (ART Readiness Study)
Center for infectious disease research in Zambia (CIDRZ),
01.2017 - 04.2020
IT Technician
Zambia Border crossing company (ZIPBCC)
01.2015 - 12.2016
Bachelor of Science - Information Technology
Texila American University
Associate of Applied Science - Diploma in Information Technology
Copperbelt University
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