Mweenda Sean Masuwa
Summary
A versatile I.C.T Specialist/Technician with over 9 years of work experience ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Ann organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A member of The Information and Communications Technology Association of Zambia - I.C.T.A.Z.
Overview
15
15
years of professional experience
1
1
Certification
Work History
I.T Technician
Drake and Gorham Zambia Limited
09.2020 - 08.2023
- Attending to, track, update, resolve, and close all incidences and/or requests assigned as outline in the incident/request service level agreement.
- Installing and Configuring of I.T Peripherals (Laptops, Printers, Network Equipment).
- Assist the I.T Manager in managing the day-to-day operations of the IT department, including monitoring and prioritizing workload, tracking project progress, and managing the IT team's performance.
- Administration of the Active Directory on Microsoft Windows Server.
- Network cabling Installation & Trouble shooting.
- Monitor current projects and coordinate all team members involved to keep workflow on track.
- Create and document proper installation and configuration procedures for hardware and software.
- Assist the IT Manager in managing the day-to-day operations of the IT department, including monitoring and prioritizing workload, tracking project progress, and managing the IT team's performance.
- Carrying out system and end-user system troubleshooting and ensure that permanent fixes are implemented.
- Help manage vendor relationships, including negotiating contracts and ensuring that vendors are meeting service level agreements.
- Respond within agreed time limits to call-outs.
- Prioritize and manage open I.T cases.
- Undertaking installations, configurations, and updates of ICT end-user systems.
- Managing CCTV, VoIP and PBX Systems.
- Support the roll-out of new applications.
- Set up new users' accounts and profiles and address password related problems / technical issues.
- Remote troubleshooting using telephone and remote desktop tools like Teams & AnyDesk.
- Ensuring that end-user equipment and accessories adhere to ICT standards.
- Organize and plan meetings with Project Manager.
- Ensure System and data protection is enabled.
- Suggest areas for improvement in internal processes along with possible solutions.
- To respond to all ad hoc issues that may be requested to within your capacity.
- To reconcile and check company stock.
- New System installations for Standard PCs, Laptops, Printers etc.
- Issuing out of stock to various contract sites using JobSys & Sage Pastel Evolution.
- Designing of company product marketing material (i.e Social media flyers and print material).
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
I.C.T Technician
Our Lady Of Assumption Convent School
03.2015 - 09.2020
- Ensuring data communication cables and points are properly installed, terminated and labeled.
- Implementation of and adherence to the IT strategies and policies of the institution.
- Installing and maintaining new software on Laptops and Desktops as well as Configuring of I.T Peripherals.
- Keep computer systems running smoothly and ensuring users receive the maximum benefit from them.
- Configuring Firewalls & Backup policies.
- Conduct routine servicing of I.T equipment and peripherals.
- Installing, terminating and labeling data communication cables.
- Maintenance and Monitoring of the school management system.
- Installing, terminating and labeling data communication trunking systems.
- Ensuring that data communication trunking systems are properly installed.
- Maintaining data communication cables, trunking and other related accessories.
- Troubleshooting and repairing data communication cables, points, trunking and other related accessories.
- Provide technical support to users on Remote Desktop Protocols.
- Maintained office PCs, networks and mobile devices.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Increased user satisfaction with effective communication and prompt resolution of support tickets.
- Implemented system upgrades for improved functionality and increased security measures.
- Install and configure computer hardware operating systems and applications.
- Monitor and maintain computer systems and networks.
- Troubleshoot and resolve technical issues, either independently or with the assistance of the I.T team.
- Maintain current knowledge of emerging technologies and trends, and make recommendations for new technology implementations or upgrades.
- Ensure efficient and effective utilization of applications and equipment by Users.
- Installing, configuring and managing all wireless access points.
- Installing, terminating and labeling patch panels and network switches.
- Support installation and ongoing technical support of Access Control and CCTV surveillance systems for the institution.
- Any other tasks or projects assigned by the supervisor.
- Enhanced network performance by troubleshooting and resolving technical issues in a timely manner.
I.T Technician and System Administrator
Kabulonga Trust Schools
01.2014 - 12.2014
- Maintaining all Laptops and Desktops in the school.
- Track and analyze project risks and recommend improvements.
- Updating the software & systems installed on the school server.
- Maintenance of the school management system and website.
- Ensuring data communication cables and points are properly installed, terminated and labeled.
- Administrate and facilitate and manage virtual meetings and activities, through platform like (Google Meets, Teams and Zoom).
- Assist with the development and implementation of IT policies and procedures, ensuring compliance with regulatory requirements and best practices.
- Assist with the development and management of the IT department's budget.
- Troubleshoot and resolve technical issues.
- Ensure System and data protection is enabled.
- Maintain vendor relationships and assist in managing the purchase of hardware and software products.
- Support the roll-out of new applications.
- Set up new users' accounts and profiles and address password related problems / technical issues.
- Install, configure and maintain the employee biometric logging in system.
- Configuring Firewalls & Backup policies.
- Undertaking maintenance of Voice over Internet Protocol and PBX Systems.
- Installing, configuring and managing all wireless access points.
- Monitor performance and manage parameters to provide fast responses to front-end user.
- Installing, terminating and labeling patch panels and network switches.
- Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
I.T Technician (Intern)
University Of Zambia - C.I.C.T Department
12.2012 - 01.2013
- Installing and Configuring of I.T Peripherals (Laptops, Printers, Network Equipment).
- Configuring Firewalls & Backup policies.
- Network cabling Installation & Trouble shooting.
- Facilitate the replacement of outdated equipment and software.
- Install and basic repairing of company printers and copiers.
- Repair networking systems and CCTV cameras.
- Installations of Microsoft Software e.g. Microsoft Office Suite.
- Any other tasks or projects assigned by the supervisor.
- Collaborated with cross-functional teams to improve overall IT operations and user experience.
- Managed software installations and upgrades, maintaining optimal system functionality at all times.
I.T Officer (Intern)
Airtel Zambia
06.2012 - 08.2012
- Renewing company software licenses.
- Repair and install printers and copiers.
- Installing and Configuring of I.T Peripherals (Laptops, Printers, Network Equipment).
- Configuring Firewalls & Backup policies.
- Network cabling Installation & Trouble shooting.
- Undertaking maintenance of Voice Telephone - Private Branch eXchange Telephone and VoIP.
- Purchase new hardware and software products for the company.
- Manage and Track all I.T assets onsite and offsite.
- Installations of Microsoft Software.
- Any other tasks or projects assigned by your immediate supervisor(s).
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
I.T Technician (Intern)
Bank of Zambia
11.2011 - 02.2012
- Installing and Configuring of I.T Peripherals (Laptops, Printers, Network Equipment).
- Configuring Firewalls & Backup policies.
- Network cabling Installation & Trouble shooting.
- Facilitate the replacement of outdated equipment and software.
- Install and basic repairing of company printers and copiers.
- Repair networking systems and CCTV cameras installations
- Installations of all Microsoft Software.
- Any other tasks or projects assigned by the supervisor.
I.T Technician & End User Supporter (Intern)
ZAMTEL
05.2011 - 07.2011
- Troubleshooting and repairing data communication cables, points, trunking and other related accessories.
- Undertaking preventative maintenance of networking equipment, which include switches, routers, wireless access points, etc.
- CCTV monitoring and troubleshooting.
- Installing, configuring and managing all wireless access points.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Addressed routine equipment maintenance according to established schedule.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
Webmaster and Graphic Designer
Mac'nTech
01.2011 - 04.2011
- Develop websites for Mac'nTech's clients.
- Build reusable code and libraries for future use.
- Optimize code for maximum speed and scalability.
- Ensure the technical feasibility of UI/UX designs.
- Update company and project website and social media pages.
- Maintain Mac'nTech's website.
- Design new marketing materials including brochures, posters, business cards, advertisements, etc.
- Create marketing material for Mac'nTech including both print and digital.
- Create digital media, marketing material, flyers, signs, brochures, presentation pieces etc.
- Contribute to digital marketing endeavors including blog posts, social media marketing, email campaigns, etc.
- Creates new websites for Mac'nTech's clients in a variety of industries.
- Works closely with clients on their web design needs, change requests, etc.
- Resolved technical issues promptly, minimizing downtime and maintaining a seamless user experience.
- Conducted usability testing to identify areas for improvement in layout and design.
- Integrated social media platforms into websites to increase visitor engagement and reach.
Graphic Designer
TNT Exquisite Event Planners
01.2010 - 12.2010
- Plans and illustrates concepts by designing rough layouts of art and copy regarding arrangement, size, type size and style, and related aesthetics.
- Study design briefs and determine requirements.
- Conceptualize visuals based on requirements.
- Prepare rough drafts and present ideas, use the appropriate colors and layouts for each graphic.
- Created artwork for product packaging and promotional materials.
- Reviewing final layouts and suggesting improvements if required.
- Keeping up to date with design and software trends.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Designed eye-catching event collateral, contributing to successful fundraising campaigns and increased event attendance.
- Worked closely with copywriters to develop cohesive visual storytelling elements for print and digital campaigns.
- Developed creative design for print materials, brochures, banners, and signs.
Web Administrator
Ubombo Sugar
01.2009 - 12.2009
- Develop and assist in maintenance of the company's website using WordPress, Drupal and Joomla.
- Managed multiple projects simultaneously while adhering to strict deadlines, prioritizing tasks effectively based on urgency and importance.
- Optimize code for maximum speed and scalability.
- Ensure the technical feasibility of UI/UX designs
- Maintain the company website.
- Collaborated with cross-functional teams to design and develop responsive websites, ensuring optimal performance on all devices.
- Configured and purchased domains for websites.
- Worked with art directors to create dynamic websites.
Education
Cybersecurity Essentials And Introduction To Cybersecurity - Information Technology, Zambia
University of Zambia - C.I.C.T Department
Lusaka, Zambia12.2021
Bachelor of Science - Information And Communication Technology
Mulungushi University
Kabwe, Zambia05.2013
Diploma in Information Technology & Website Engineering - Information Technology & Website Engineering
C.T.I
Mbombela, South Africa10.2008
High School Certificate -
Sisekelo High School
Big Bend, Eswatini12.2007
Primary School Certificate -
Ubombo Private School
Pretoria, South Africa12.2002
Skills
- Strong people skills
- Multitasking
- Excellent verbal and written communication skills
- Data Management
- Team player
- Innovative
- Graphic designing
- Photography and Videography
- Web designing
- Good negotiating skills
- Excellent analytical and problem-solving skills
- Peripheral Repair
- Teamwork and Collaboration
- Project Coordination
- Computer Diagnostics
- Vendor Management
- Network Troubleshooting
- Attention to Detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
- Collaborated with team of 5 in the development of a Warehouse Management System.
personal information
- Marital Status: Married
- NRC Number: 379801/74/1
- Passport Number: ZN903108
- Nationality: Zambian
Cell Number
(+260) 967 620 010
Co-curricula achievements
- Registered to be a member of the Information Communication and Technology Society of Zambia.
- Successfully launched the Ibex Hill School Management System.
- Development and designing team leader of the team working on the School Management System for Ibex Hill School.
- Web development and designing team leader of the team working on the website for Ibex Hill School.
- Successfully launched the Ministry of Gender Website.
- Part of the I.T team assigned to develop and then launch the new Ministry of Gender website.
- Attended and presented at the Annual ZICTA Young Innovators Forum.
- High School Environmental Club Treasurer.
- High School Computer Club Chairman.
- Head boy at Sisekelo High School.
- High School Soccer, Basketball and Volley Team Captain.
Certification
- ICTAZ Practicing License
- Certificate in Cybersecurity Essentials.
- Certificate in Introduction to Cybersecurity.
hobbies
- Watching & Reading about New I.C.T Trends & Innovations.
- Reading and Watching Technology and Graphic Designing Videos/Tutorials.
- Networking and Web designing.
- Teaching people how to use I.C.T assets (Hardware or Software).
- Learning new skills/trends to help me develop as an individual on a professional level.
- Reading and Watching Communications and Social Media Management Videos.
- Sports
o Soccer, Basketball, Swimming, Volleyball, Chess, Cricket, Tennis and Rugby - Travelling.
- Music.
- Making new friends.
- Watching Films and Series.
References
- Mr. Sepiso Muwela, Senior Stores Clerk & Warranty Officer, Drake and Gorham Zambian Limited, Plot. 5163 Washama road, Lusaka, (+260) 979 998 211
- Mr. Ntunji Siame, Operations & Stores Manager, Drake and Gorham Zambian Limited, Plot. 5163 Washama road, Lusaka, (+260) 977 172 669
- Mr. Peter Chibuye, Head of Primary Section, Kabulonga Trust School (former Horizon Trust School), P.O Box 320111, Lusaka, (+260) 966 307 628
- Sr. Petronella Lyempe, Principal, Ibex Hill School, P.O Box 320111, Lusaka, (+260) 977 461 252
- Dr. Douglas Kunda, Vice Chancellor, ZCAS University, Dedan Kimathi Road, P.O Box 35243, Lusaka, (+260) 95 588 3588, (+260) 211 222 508 / (+260) 211 232 183, douglas.kunda@yahoo.com
- Mrs. Sheila Muyenga, Human Resource Administrator, Ibex Hill School, P.O Box 320111, Lusaka, (+260) 966 307 628
Languages
English
Native language
English
Proficient
C2
Tonga
Proficient
C2
Nyanja
Full Professional
Bemba
Intermediate
B1
Zulu
Professional Working
French
Limited Working
Timeline
I.T Technician
Drake and Gorham Zambia Limited
09.2020 - 08.2023
I.C.T Technician
Our Lady Of Assumption Convent School
03.2015 - 09.2020
I.T Technician and System Administrator
Kabulonga Trust Schools
01.2014 - 12.2014
I.T Technician (Intern)
University Of Zambia - C.I.C.T Department
12.2012 - 01.2013
I.T Officer (Intern)
Airtel Zambia
06.2012 - 08.2012
I.T Technician (Intern)
Bank of Zambia
11.2011 - 02.2012
I.T Technician & End User Supporter (Intern)
ZAMTEL
05.2011 - 07.2011
Webmaster and Graphic Designer
Mac'nTech
01.2011 - 04.2011
Graphic Designer
TNT Exquisite Event Planners
01.2010 - 12.2010
Web Administrator
Ubombo Sugar
01.2009 - 12.2009
Cybersecurity Essentials And Introduction To Cybersecurity - Information Technology, Zambia
University of Zambia - C.I.C.T Department
Bachelor of Science - Information And Communication Technology
Mulungushi University
Diploma in Information Technology & Website Engineering - Information Technology & Website Engineering
C.T.I
High School Certificate -
Sisekelo High School
Primary School Certificate -
Ubombo Private School
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