Mwene Banda
Lusaka
Summary
Human Resource Business Partner with over 2 years of successful experience in Human Resource Management. Recognized consistently for performance excellence and contributions to success in the Human Resource Practice. Strengths in Employee Relations and Performance Management backed by training in Public Administration.
Overview
6
6
years of professional experience
Work History
Rewards Lead
Airtel Networks Zambia PLC
07.2022 - Current
- Payroll Input submissions and payment of salaries
- Ensure correct input and output payroll data including reports
- Processes authorized data on revised salaries for input into payroll package
- Preparation of third party reports .i.e. Banks and other partners.
- Review internal alignment with statutory requirements statutory compliance by filing NHI returns, NAPSA and PAYE returns
- HR/Payroll Reporting: Payroll and Rewards related monthly and quarterly reports to Finance, HOD's and Regulators
- Satisfactory rating and full resolution of 100% of audit and compliance issues
- Monthly provisioning of HR costs (Gratuity, Leave and Bonus) to monitor HR Opex.
- Conduct performance based annual salary reviews to align salaries with the prevailing Market rates
- Medical scheme administration
Acting Human Resource Business Partner
Yalelo Limited
02.2022 - 06.2022
- Provide HR guidance to management teams in business units when appropriate
- Monitor performance on a day-to-day basis to line management through coaching, disciplinary actions, counseling and career development
- Analyze business infrastructure and provided guidance and input on unit restructures, employee development, workplace planning and succession planning
- Mitigate litigation risk by ensuring compliance to applicable law to all activities
- Reduce the cost of hiring by keeping abreast with hiring trends
- Reduce overhead costs such as overtime by ensuring departments are fully staffed
- Reduce leave liability throughout the commercial division by ensuring line managers submit quarterly leave plans for their teams and ensuring that the leave plans are followed
Human Resource Support Coordinator
Yalelo Limited
09.2021 - 01.2022
- Oversee monthly junior payroll
- Tracking leave days and capturing them in our data base
- Tracking overtime and coming with interventions to reduce it
- Review all recruitment requests before submitting them for approval
- Disciplinary case administration
- Investigating staff grievances
- Inducting all new joiners on company policy
Careers and Performance Officer
Yalelo Limited
01.2021 - 09.2021
- Facilitate for periodical performance assessments.
- Help set Company, Departmental and Individual goals.
- Facilitate performance conversations between managers and employees.
- Keep performance records for all employees.
- Identify training needs for under-performing employees.
Employee Relations Officer
Yalelo Limited
06.2019 - 01.2021
- Running Monthly junior payroll
- Implementation and interpretation of Company Policy
- Induct employees on all company policies
- Prepare contracts for all junior employees
- Employee Recruitment
- Provide overtime information on where overtime is being accumulated to HOD’s
- Receive and update leave planner for all employees
- Handling disciplinary cases
- Updating employee records on hard files and on online data base
- Receiving and investigating employee grievances
- Prepare monthly Manpower Reconciliation Reports
- Prepare certificate of service for employees separated
Data Entry Clerk/Acquisition Agent
Zambia Telecommunications Company
09.2017 - 04.2019
- Creating and maintaining relationships with customers by providing assistance in a timely manner
- Conducting customer care clinics in various areas in Lusaka to assist customers and sale zamtel products
- Providing support to field agents.
- Monitored daily operations form direct sales assistants with EKYC application.
- Re-validate customers records from tier 1 agents to make sure all records are correctly approved and/or rejected.
- Engage management over any and all challenges being faced by field agents and offer solutions for management to act on.
- Validating all customer registrations from field agents
- Entering data from physical registration form onto a computer-based data base
- Created weekly EXPO reports in Microsoft Excel charting the progress of the growth of the customer base through the sales of sim cards
- Archiving customer forms while ensuring that the collected data were aesthetically accurate and treated as confidential.
Education
Master of Arts - Human Resources Management
The University of Lusaka
Lusaka2023
Bachelor of Arts - Public Administration
University of Zambia
Lusaka09.2017
Skills
- Human resources support
- Human resources specialist
- Human resource policies
- Human resources administration
- Payroll knowledge
- Recruitment
- Teamwork and Collaboration
- Onboarding
- Employee Relations
- New Employee Orientation
- Performance Management
Websites
Affiliations
Zambia Institute of Human Resource Management (ZIHRM)
Achievements
- Successfully rolled over, over 600 employees from fixed term contracts to permanent contracts
- Reduced Disciplinary process timeframe from over 2weeks to within 4 days
- Facilitated for the first ever organization wide Performance Assessment Reviews
- Successfully tested, recommended and moved the entire organization to Appraisd performance tool from 15ive
- Facilitated for the first ever organizational staff forums
References
Ms. Bwembya Chikonde
Human Resource Director
Airtel Networks Zambia PLC
+260-978-980-026
bwembya.chikonde@zm.airtel.com
Ms. Given Mambwe
Head of HR
BATA Zambia
+260-978-981-582
given.kilumelume@bata.com
Ms. Natalie Kinghorn-Hlazo
Head of HR
Pick N' Pay
+260-966-121-559
n.hlazo@yalelo.com
Mr. Mukelabai Kabukabu
Employee Relations Manager
FNB Zambia
+260-966-870-224
Timeline
Rewards Lead
Airtel Networks Zambia PLC
07.2022 - Current
Acting Human Resource Business Partner
Yalelo Limited
02.2022 - 06.2022
Human Resource Support Coordinator
Yalelo Limited
09.2021 - 01.2022
Careers and Performance Officer
Yalelo Limited
01.2021 - 09.2021
Employee Relations Officer
Yalelo Limited
06.2019 - 01.2021
Data Entry Clerk/Acquisition Agent
Zambia Telecommunications Company
09.2017 - 04.2019
Master of Arts - Human Resources Management
The University of Lusaka
Bachelor of Arts - Public Administration
University of Zambia
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