Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mwenya Mwamba

Lusaka

Summary

Dynamic Duty Manager at Ila Safari Lodge with a proven track record in quality assurance and team leadership. Enhanced customer service and operational efficiency through effective training and conflict resolution. Successfully implemented inventory management strategies, significantly reducing waste while fostering a positive work environment that boosted team morale.

Overview

6
6
years of professional experience

Work History

Duty Manager

Ila Safari Lodge
Mumbwa
08.2022 - Current
  • Implemented quality assurance measures to uphold high service delivery standards.
  • Ensured compliance with health and safety regulations across all premises.
  • Maintained accurate records of staff attendance, sales figures, and stock levels.
  • Monitored staff performance, providing guidance and support as needed.
  • Delegated tasks based on individual skillsets to optimize team efficiency.
  • Responded effectively to emergency situations during shifts.
  • Supervised cash handling procedures to guarantee transaction accuracy.
  • Collaborated with other departments to enhance operational efficiency.

Teacher

Munali gilrs secondary school
Lusaka
05.2019 - 07.2025
  • Enforced school rules and regulations to sustain a conducive learning environment.
  • Instructed students in math, science, language arts, social studies, and history.
  • Maintained safety and order throughout learning environments for all students.
  • Developed lesson plans aligned with curriculum objectives and student needs.
  • Supervised after-school activities including clubs and sports teams.
  • Monitored student behavior across classrooms, hallways, cafeterias, and playgrounds.
  • Encouraged critical thinking and problem-solving skills among students.
  • Assessed student performance through tests, quizzes, and various evaluations.

Education

Bachelor of Science - Bachelor of Science in Education

Kwame Nkrumah University
Kabwe,Zambia
10-2019

Skills

  • Quality assurance and health safety
  • Inventory management
  • Team leadership and staff training
  • Customer service and support
  • Cash handling and service coordination
  • Conflict resolution and communication skills
  • Work delegation

Timeline

Duty Manager

Ila Safari Lodge
08.2022 - Current

Teacher

Munali gilrs secondary school
05.2019 - 07.2025

Bachelor of Science - Bachelor of Science in Education

Kwame Nkrumah University

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Mwenya Mwamba