KELVIN MWIINGA
Lusaka
Summary
I am honest and hardworking person, who believes in achieving my objectives on time as I improve on my career. I am self-motivated, confident and ambitious. I have good organization skills and a fast learner.
Overview
7
7
years of professional experience
Work History
Customer Relationship Officer (CRO)
VISION FUND ZAMBIA
01.2024 - Current
- Review loan requests
- Assess clients' financial status
- Evaluate creditworthiness and risks
- Contact clients to gather financial data and documentation
- Analyze risks and approve or reject loan requests
- Calculate financial ratios (e.g
- Credit scores and interest rates)
- Set up payment plans
- Maintain updated records of loan applications
- Follow up with clients about loan renewals
- Monitor progress of existing loans
Branch Manager
WIDENERGY AFRICA LTD
05 2023 - 01 2024
- Manage the branch's budget
- Hire and train employees
- Solve problems for bank customers and staff
- Supervise branch employees
- Communicate news and learning opportunities to other bank branches
- Help customers and staff solve problems
Loan Auditor
SINGULARITY FINANCIAL SOLUTIONS
10.2022 - 04.2023
- Evaluate credit worthiness by processing loan applications and documentation within specified limits
- Interview applicants to determine financial eligibility and feasibility of granting loans
- Determine all applicable ratios and metrics and set up debt payment plans
- Communicate with clients either to request or to provide information
- Justify decisions(approvals/rejections) and report them
- Complete loan contracts and counsel clients on policies and restrictions
- Update job knowledge on types of loans and other financial services
- Maintain and update account records
- Assess customer needs, explore all options and introduce different types of loans
- Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
- Go the 'extra mile' to build trust relationship, customer loyalty and satisfaction throughout the underwriting process
- Operate in compliance with laws and regulations and adhere to lending compliance guidelines
Admin Assistant Manager
BIU CAPITAL LTD
12.2020 - 09.2022
- Organized weekly staff meeting and logged minutes for cooperate records
- Supported efficient meetings by organizing space and materials, documenting discussions and distributing meeting notes for over a company with over 900 staff members
- Handling administrative requests and queries from senior managers
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Assist in the preparation of regularly scheduled reports
- Book travel arrangements
- Provide general support to visitors
- Act as a point of contact for internal and external clients
- Maintain contact list
- Submit and reconcile expense report
- Develop and maintain a filling system
Stores manager
GERMANY TRUCK TECH
11.2019 - 11.2020
- Recruiting training supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control
Community Case Worker
USAID CMMB-Z ECAP 1
04.2019 - 10.2019
- Reporting to the Facility Case Worker that will be located at my designated health facility
- Attend all capacity development programs organized by the project
- Identifying and recruitment of HIV positive vulnerable children and adolescents on ECAP1 program
- Index tracing of HIV exposed clients and link them to the treatment partners that will offer them HIV testing services
- Support the tracing of infants that miss the appointments for Early Infant diagnosis (EID) services
- Support with defaulter tracing and support them with enhanced adherence (EAC) counseling
- Help to find VCAs who are due for Viral Load (VL) and bring them to the health facility for VL sample collection
- Help to provide psychosocial support to both the C/ALWHIV and their Caregivers as well as parents of VCA living with HIV
- Ensure that C/ALWHIV with special needs are linked to other service providers for continued support
- Conduct monthly home visits for all allocated households and document as required
- Participate in case Management and Case conferencing as required
- Prepare Case plans for C/ALHIV under my care
- Prepare and submit reports to the Facility Case Worker as required
- Attend meetings as arranged by the Facility Case Worker and the ECAP 1 Provide escorted referrals for VCAs to service providers
Sales Executive
ZSIC LIFE INSURANCE
01.2018 - 03.2019
- Generating leads
- Meeting or exceeding sales goals
- Negotiating all contracts with prospective clients
- Preparing weekly and monthly reports
- Coordinating sales efforts with marketing programs
- Maintaining client records
Education
Diploma in Psychosocial Counselling -
Mkange Counselling Institute
04.2023
Certificate in Psychosocial Care & Counselling -
UNAIDS
07.2021
Diploma in Primary Teaching -
Kitwe College of Education
01.2017
Grade 12 Certificate -
Chikola Secondary School
01.2013
Grade 9 Certificate -
Nakabu Basic School
01.2010
Grade 7 Certificate -
Nakabu Basic School
01.2008
Skills
- Excellent written and verbal communication skills
- Excellent listening skill
- Excellent technical and problem solving skills
- Work well under minimal supervision
- Creative and critical thinker
- Time management
- Computer skills (word/excel)
- Leadership skills
- Administrative technical skills
- Good communication skills
Accomplishments
- Determined and provided appropriate HIV disclosure counseling to participants
- Executed and managed community outreach
- Successfully identified and enrolled VCA on ECAP 1 Project
- Prepared and maintained all mandatory paperwork as required by ECAP1 Project
Personal Information
- NRC Number: 357686/10/1
- Date of Birth: 03/24/93
- Gender: Male
- Nationality: Zambian
- Marital Status: Single
Religious
Christian
References
- Hamuchenje Nchimunya, Human Resource Manager, SINGULARITY FINANCIAL SOLUTION, Lusaka, Lusaka, +26097 6 046 373
- Krugger Carsten, Director, GERMANY TRUCK TECH, Lusaka, Lusaka, +26097 7 802 984
- Chinyama Choza, Human Resource Manager, BIU CAPITAL LIMITED, Lusaka, Lusaka, +26097 7 866 403
- Mulenga Aaron, Strategic Information Associate, USAID CMMB Z ECAP 1, Chingola, Copperbelt, +26097 8 341 991
- Kalenge Gilbert, Production Manager, ZSIC LIFE INSURANCE, Chingola, Copperbelt, +260977 718 067
- Gift Sakala, Human Resource Manager, WIDENERGY AFRICA LTD, Lusaka, Lusaka, +260977793088
- Jacqueline Mulopa, Human Resource Manager, VISION FUND ZAMBIA, Lusaka, Lusaka, +260965068503 / +260971820933
Hobbies and Interests
- Playing Football
- Singing
- Reading
- Playing music
Timeline
Customer Relationship Officer (CRO)
VISION FUND ZAMBIA
01.2024 - Current
Loan Auditor
SINGULARITY FINANCIAL SOLUTIONS
10.2022 - 04.2023
Admin Assistant Manager
BIU CAPITAL LTD
12.2020 - 09.2022
Stores manager
GERMANY TRUCK TECH
11.2019 - 11.2020
Community Case Worker
USAID CMMB-Z ECAP 1
04.2019 - 10.2019
Sales Executive
ZSIC LIFE INSURANCE
01.2018 - 03.2019
Branch Manager
WIDENERGY AFRICA LTD
05 2023 - 01 2024
Diploma in Psychosocial Counselling -
Mkange Counselling Institute
Certificate in Psychosocial Care & Counselling -
UNAIDS
Diploma in Primary Teaching -
Kitwe College of Education
Grade 12 Certificate -
Chikola Secondary School
Grade 9 Certificate -
Nakabu Basic School
Grade 7 Certificate -
Nakabu Basic School
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