Open To Work
Mwinji Kapinga
Lusaka
Summary
Results-driven IT Support and Systems professional with hands-on experience in enterprise IT and remote fintech operations. Expertise in troubleshooting, system administration, network support, and IT automation enhances operational efficiency. Proven ability to support distributed teams using modern cloud tools and optimize workflows. Currently advancing skills in networking (CCNA) and automation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Engineer
PawaPay
Remote
01.2026 - Current
- Provided first-line support for a globally distributed team, resolving Level 1 technical issues related to user access, hardware, and software across macOS and Windows environments
- Manage onboarding and offboarding processes, provisioning accounts and devices using Google Workspace, Slack, and internal systems
- Supported IT automation initiatives using n8n to streamline user provisioning and ticket routing workflows
- Maintained IT asset inventory while coordinating procurement and logistics for remote hardware deployment
- Ensure endpoint security compliance, including encryption, antivirus status, and adherence to ISO27001 standards
- Created and maintained internal documentation and knowledge base articles to enhance self-service capabilities and team efficiency
- Assist in system updates, patch management, and troubleshooting escalations in collaboration with senior engineers
- Work with tools including Slack, Google Workspace (Admin/GAM), Atlassian, Hexnode MDM, Airtable, Bitwarden, Microsoft Office, and Adobe tools
ICT Attaché
Zambezi River Authority
Lusaka
06.2024 - 07.2025
- Provided end-to-end ICT service desk support, resolving hardware, software, and network issues across the organization
- Supported Active Directory, SAP ERP, Microsoft 365, and network infrastructure including LAN/WAN environments
- Supported network troubleshooting and connectivity restoration, minimizing downtime
- Aided in server virtualization processes and provided infrastructure support
- Configured and maintained devices including computers, printers, and VOIP Cisco phones
- Created standardized 'New User Manual' to streamline onboarding and device setup
- Supported cybersecurity practices including BitLocker encryption and access control
- Collaborated with IT teams to support network expansion and infrastructure planning
Social Media Marketing Manager
Tiliko
Lusaka
06.2021 - 01.2023
- Managed digital marketing campaigns and social media platforms to enhance brand reach and engagement
- Analyzed user behavior and engagement metrics to shape targeted marketing strategies
- Developed reports and presentations for stakeholders, providing actionable insights from data analysis
- Built strong communication and stakeholder management skills through client and partner engagement
Education
Bachelor of Science - Computing With Business
ZCAS University
Lusaka,Zambia10-2025
High School Diploma -
Lake Road PTA Secondary School
Lusaka, Zambia12-2018
Skills
- IT Support & Systems:
Windows, macOS, troubleshooting, hardware support, system installation, patching, endpoint security - Networking:
LAN/WAN, TCP/IP, routers, switches, firewalls, network troubleshooting (CCNA in progress) - Cloud & Platforms:
Google Workspace (Admin, GAM), Microsoft Intune, Microsoft Entra ID (Azure AD), SAP ERP
- IT Tools & Systems:
Slack, Atlassian (Jira/Confluence), Hexnode MDM, Airtable, Bitwarden - Data & Development:
SQL, Microsoft Access, Excel, PHP, JavaScript, Dart/Flutter - Other Tools:
Wireshark, VirtualBox, Adobe Creative Cloud, Canva
Languages
English
Native
Native
Bemba
Intermediate (B1)
B1
Nyanja
Intermediate (B1)
B1
French
Intermediate (B1)
B1
Certification
- College Board SAT – Score 1250/1600 (2019)
- Cisco Certified Network Associate (CCNA) – In Progress
- U.S. Embassy (Leaders Arise Program) – Introduction to Web Designing Program (2023)
Affiliations
- Member, Zambia National Robotics Team – First Global Competition, Dubai (2019–2020)
- Founder, Clean Up Zambia Project (2019)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading
Karaoke
Horse Riding
Swimming
Timeline
IT Support Engineer
PawaPay
01.2026 - Current
ICT Attaché
Zambezi River Authority
06.2024 - 07.2025
Social Media Marketing Manager
Tiliko
06.2021 - 01.2023
Bachelor of Science - Computing With Business
ZCAS University
High School Diploma -
Lake Road PTA Secondary School