Mwitwa Musumali
Lusaka
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
SYNERGY CONTRACTING ZAMBIA LIMITED
09.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer
- Acted as an accountant when the accountant was unavailable.
- relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Acted as a manager when my manager was on unavailable.
Business Development Officer
Nolands Advisory Zambia
03.2020 - 01.2022
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Generated new business with marketing initiatives and strategic plans.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
Cashier
Chi Chicken Zambia
10.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Front Desk Receptionist Intern
Southern Sun Ridgeway Hotel
02.2019 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Diploma - Human Resources Management
Kopaline University
Lusaka, Zambia10.2024
Certificate - Certificate in Front Office Operations
Zambian Institute For Tourism & Hospitality St
Lusaka, Zambia10.2019
Certificate - Computer Studies
Zambian Institute For Capacity Building
Lusaka, Zambia04.2016
Grade Twelve Certificate -
Munali Girls Secondary School
Lusaka, Zambia11.2014
Junior Secondary School Certificate -
Kabulonga Basic School
Lusaka, Zambia11.2011
Grade 7 Certificate - Primary School
Kabulonga Basic School
Lusaka, Zambia10.2009
Skills
- Bookkeeping
- Information Security
- Office Administration
- Workflow Optimization
- Spreadsheet Management
- Data Entry
- Customer and Client Relations
- Account Reconciliation
- Social Media Management
- Office Management
- Staff Motivation
- Minute Taking
Accomplishments
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Inventory Management - Managed inventory and office budgeting for supplies.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
REFEREES
Ms. Alinjavwa Silwizya
Nolands Zambia
Cell No: 0955461028
Mr. Cacious Mweetwa
Zambia Institute For
Tourism and Hospitality
Studies
Cell No: 0977-565085
Mrs. Sharon Lukwabila
Southern Sun Ridgeway
Hotel Cell No: 0977-414734
Languages
English, Nyanja
Native language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Administrative Assistant
SYNERGY CONTRACTING ZAMBIA LIMITED
09.2021 - Current
Business Development Officer
Nolands Advisory Zambia
03.2020 - 01.2022
Cashier
Chi Chicken Zambia
10.2019 - 01.2020
Front Desk Receptionist Intern
Southern Sun Ridgeway Hotel
02.2019 - 08.2019
Diploma - Human Resources Management
Kopaline University
Certificate - Certificate in Front Office Operations
Zambian Institute For Tourism & Hospitality St
Certificate - Computer Studies
Zambian Institute For Capacity Building
Grade Twelve Certificate -
Munali Girls Secondary School
Junior Secondary School Certificate -
Kabulonga Basic School
Grade 7 Certificate - Primary School
Kabulonga Basic School
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