Mwiya Chisulo
Livingstone
Summary
Housekeeping supervisor with a strong track record of enhancing guest satisfaction through effective team training and quality control. Skilled in coordinating operations, managing inventory, and ensuring compliance with hygiene protocols to drive operational efficiency.
Overview
16
16
years of professional experience
Work History
HOUSEKEEPING FLOOR SUPERVISOR
Radisson Blu Mosi-Oa-Tunya Livingstone Resort
Livingstone
11.2021 - Current
- Led and coached housekeeping teams to uphold hotel cleanliness standards and achieve timely room turnover.
- Implemented and enforced standard operating procedures (SOPs) for cleaning, sanitation, and infection control to ensure consistent service quality.
- Conduct routine inspections of guest rooms, corridors and public areas to ensure compliance with standards.
- Monitored daily staff performance and provided feedback to enhance productivity and service quality.
- Train housekeepers on cleaning procedures, maintenance reporting and health & safety protocols.
- Respond to and resolve guest complaints and special requests in a courteous and timely manner.
- Oversee linen and amenity control to reduce waste and maintain stock levels.
- Record and escalate maintenance issues to engineering for prompt resolution.
- Support onboarding and practical training for new recruits to accelerate readiness.
HOUSEKEEPING SUPERVISOR
David Livingstone Safari Lodge & Spa
Livingstone
07.2010 - 08.2021
- Managed daily housekeeping operations across guest rooms and public areas to achieve consistent cleanliness.
- Supervised and trained housekeeping staff on cleaning techniques, safety and guest service standards.
- Developed cleaning schedules and checklists to standardize room inspections and turnover.
- Performed routine inspections and implemented corrective actions to uphold quality standards.
- Managed inventory and ordering of cleaning supplies and equipment to ensure availability and cost-effectiveness.
- Implemented staff training sessions on advanced cleaning methods and customer service.
- Ensured adherence to hygiene protocols and operational procedures during events and peak occupancy.
Education
Certificate - Basic Computer Skills
Marsha Fields Training Institute
Lusaka01-2006
Skills
- Housekeeping operations
- SOP enforcement
- Quality control
- Health compliance
- Inventory and stock management
- Guest complaint resolution
- Team leadership
- Staff training
- Shift scheduling and rostering
- Reporting and documentation
- Time management
- Vendor liaison
Languages
English
Proficient (C2)
C2
Timeline
HOUSEKEEPING FLOOR SUPERVISOR
Radisson Blu Mosi-Oa-Tunya Livingstone Resort
11.2021 - Current
HOUSEKEEPING SUPERVISOR
David Livingstone Safari Lodge & Spa
07.2010 - 08.2021
Certificate - Basic Computer Skills
Marsha Fields Training Institute