Mwiza Naluyele
Lusaka
Summary
As part of the IT community i am committed to expanding and enhancing the body of knowledge as an IT professional, I aspire to contribute to a world where equal opportunities in digital technology are realized for all. Eager to contribute to the efficient operation of ICT systems and support the organization in achieving its objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ICT Assistant
UNFPA, United Nations Population Fund
Lusaka, Zambia, Zambia
05.2022 - Current
- Configured and tested new software and hardware.
- Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
- Implemented data backup strategies to safeguard critical company information.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Successfully managing IT infrastructure, including networks, and workstations, Mobile phones to ensure seamless operations.
- implementing IT policies and procedures to enhance data security and compliance with regulatory requirements.
- Providing training and technical guidance to staff members to enhance their IT literacy and proficiency.
- Collaborating with cross-functional teams to identify and implement technology solutions to support new and ongoing projects
- Creating requisitions for IT equipment and ensuring timely delivery of goods ordered.
- Conducting physical asset verification quarterly as well as documenting to ensure good track of all organization equipment, both attractive and unattractive assets.
- Ensuring that the organization is digitally up-to-date with IT equipment and conducting in person capacity building for new staff as part of their onboarding.
- Migrating all user laptops to google directory to allow for seamless and central management on to the cloud
- Back up user data to ensure the safety and security of user data .
- Installation of Microsoft Office 2019 /365 , Antivirus,Windows 8,10,11
- Hardware troubleshooting of workstations, including RAM and Battery Replacement, Memory Upgrade, Fan replacement, SSD replacement. E.t.c
- Prepared Internal organizational ICT Policies
- Ensured proficient filling of documents into Google Drive with an endorsed filling structure by the country rep.
- Prepared disaster recovery documentation for business continuity and operationalization.
- represented the UNFPA country office in ICT technical group meetings as the main ICT focal point.
- As a strategy for harnessing technology to achieve our 3 transformative results, I participated in projects that involved mapping and monitoring data into digital systems for reporting purposes.
- Provided technical support to UNFPAsub offices in different geographical locations, i.e., Mazabuka, Mansa, and Petauke.
IT Intern
Zambia National Broadcasting Corporation
Lusaka, Zambia
11.2021 - 05.2024
- Researched new technologies to boost information security.
- Assisted IT team members by crafting project research material for implementation.
- Understanding Znbc Networks.
- cable laying, Utp cable Termination, IP address configurations, network file sharing, Internet troubleshooting, network printer installations/configurations and maintenance
- IP address configurations, troubleshooting networking devices such as routers and switches, as well as software installations.
- Accessesed shared network resources such as those on the file server (NAS) for user support and ICT works.
- Configured wireless routers for internet access. Troubleshooting various PABX telephone issues, including local extension lines and direct lines.
- Solved printing issues: installing the right toner for the right printer, installing printers using IP address and USB ports, and configuring printer sharing for network printing services
IT Intern
Welend Logistics
Lusaka, Zambia
09.2021 - 11.2021
- Completed projects on time
- Gained practical skills in various technologies.
- Contributed effectively to team projects.
- Identified and implemented process improvements.
- Created clear documentation for projects.
- Built professional relationships and networks.
- Adapted to new challenges and environments.
- Showed initiative in seeking additional responsibilities.
Education
Master of Science - Information Technology
ZCAS University
Lusaka, Zambia10.2025
Professional Diploma - Programme Planning, Monitoring & Evaluation
Mulungushi University
Lusaka, Zambia06.2024
Professional Certificate - CISCO :(CCNA Level 1) & Network Security
Evelyn Hone College
Lusaka,Zambia01.2024
Bachelor of Science - Computer Engineering
Copperbelt University
Kitwe, Zambia04.2022
High School Diploma -
Chipembi Girls Secondary School
Chisamba, Lusaka Province09.2015
Skills
- Proficiency in troubleshooting hardware and software issues
- Knowledge of networking fundamentals
- Ability to install and configure computer systems, networks, and peripherals
- Proficient with Microsoft Office suite and other productivity software
- Understanding of data security principles and practices
- Experience with help desk support and ticketing systems
- Strong communication and interpersonal skills
- Ability to work effectively both independently and as part of a team
Certification
CCNAv7: Introduction to Networks
- Configure switches and end devices to provide access to local and remote network resources.
- Configure routers to enable end-to-end connectivity between remote
devices. - Create IPv4 and IPv6 addressing schemes and verify network connectivity between devices
- Configure a small network with security best practices.
- Troubleshoot connectivity in a small network.
Cooking, Reading, Travelling,
Outside of work, I enjoy cooking delicious meals, exploring new destinations through travel, and immersing myself in captivating stories through reading.
Additional Information
Referees
- Leon Nkonde
United Nations Population Fund
Finance Associate
0966262521, nkonde@unfpa.org
- Ezara Sakala
United Nations Population Fund, Lusaka
0969435055, esakala@unfpa.org
- Elias Soko
Zambia National Broadcasting Corporation, Lusaka
0977521349, mfumuu@gmail.com
Timeline
ICT Assistant
UNFPA, United Nations Population Fund
05.2022 - Current
IT Intern
Zambia National Broadcasting Corporation
11.2021 - 05.2024
IT Intern
Welend Logistics
09.2021 - 11.2021
Master of Science - Information Technology
ZCAS University
Professional Diploma - Programme Planning, Monitoring & Evaluation
Mulungushi University
Professional Certificate - CISCO :(CCNA Level 1) & Network Security
Evelyn Hone College
Bachelor of Science - Computer Engineering
Copperbelt University
High School Diploma -
Chipembi Girls Secondary School