Myles Walusiku Mutemwa
Mongu,Zambia
Summary
Accomplished professional with extensive expertise in counselling, community outreach, and social services. Demonstrates proficiency in resource linkage, budgeting, and financial planning, alongside a deep understanding of disability rights and child protection laws. Skilled in risk assessment and case management, with a proven track record in developing outreach programmes and conducting needs assessments. Adept at strategic planning and project monitoring, fostering multidisciplinary teamwork to achieve organisational goals. Committed to enhancing public relations through effective communication skills and public speaking engagements. Career aspirations include advancing leadership roles within social service organisations to drive impactful change.
Compassionate Social Welfare Officer with knack for connecting with diverse communities and improving client outcomes. Delivered tailored support plans, leading to significant improvements in service user well-being and satisfaction. Excel at crisis intervention, building trust, and fostering positive relationships to support vulnerable individuals.
Offering strong interpersonal and communication skills with compassionate approach to supporting individuals in need. Knowledgeable about community resources and social welfare systems, with keen ability to listen and understand diverse perspectives. Ready to use and develop problem-solving, advocacy, and organisational skills.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Social welfare officer
Ministry of Community Development
Shangombo, Zambia
04.2015 - Current
- Facilitated community outreach programmes aimed at promoting social welfare initiatives.
- Conducted assessments to identify individual and community needs for support services.
- Developed and implemented strategies to enhance service delivery for vulnerable populations.
- Coordinated training workshops for staff on best practices in social welfare interventions.
- Collaborated with stakeholders to create partnerships that strengthen community resources.
- Monitored and evaluated programme effectiveness to ensure alignment with organisational goals.
- Provided guidance and support to clients navigating social support systems and services.
- Advocated for policy changes to improve social welfare services and community outcomes.
- Developed and implemented effective strategies for social cash transfer programmes.
- Coordinated outreach efforts to ensure vulnerable populations received timely assistance.
- Facilitated training sessions for staff on best practices in cash transfer management.
- Analysed data to assess programme effectiveness and identify areas for improvement.
- Managed documentation and reporting processes to ensure compliance with regulatory requirements.
- Oversaw budget allocations and resource distribution for various cash transfer initiatives.
- Mentored junior staff in operational procedures and programme execution strategies.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Developed and implemented rehabilitation programmes tailored to individual needs of juvenile offenders.
- Collaborated with multidisciplinary teams to assess and address behavioural issues within justice system.
- Monitored and evaluated progress of juveniles, providing feedback to guardians and legal representatives.
- Researched best practices in juvenile rehabilitation, integrating findings into existing programmes and policies.
- Ensured compliance with legal requirements and organisational policies during case management and documentation.
- Addressed human rights issues, promoting peace and justice globally.
- Assessed needs of children and families to develop tailored support plans.
- Conducted regular home visits to monitor wellbeing and compliance with care plans.
- Facilitated workshops and training sessions for caregivers on child welfare best practices.
- Implemented intervention strategies to address behavioural and emotional issues.
- Evaluated effectiveness of programmes and services through feedback from families and stakeholders.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Developed comprehensive care plans to address unique needs of families.
- Coordinated with community resources to facilitate support services for clients.
- Conducted regular assessments to evaluate family situations and progress.
- Facilitated communication between families and service providers to ensure effective collaboration.
- Implemented strategies to improve family dynamics and overall well-being.
- Managed budget lines efficiently to ensure financial compliance and alignment with organisational goals.
- Reviewed and analysed expenditure reports to identify discrepancies and recommend adjustments.
- Collaborated with department heads to forecast future budget requirements and resource allocation.
- Developed comprehensive budget plans that aligned with strategic objectives and operational needs.
- Monitored budget performance regularly to identify trends and inform decision-making processes.
Education
Bachelors Degree - Social Work
Mulungushi University
Zambia 01.2018 - 10.2021
Junior Secondary Certificate - Grade twelve School Certificate
Matauka High School
Zambia 01.2007 - 09.2009
Skills
- Counselling proficiency
- Community outreach experience
- Social service knowledge
- Resource linkage
- Budgeting and financial planning
- Case management expertise
- Knowledge of disability rights
- Experience in risk assessment
- Social services policies proficiency
- Communication efficacy
- Child protection laws knowledge
- Interpersonal awareness
- Non-Judgmental approach
- Knowledge of welfare benefits
- Needs assessment conducting
- Multidisciplinary teamwork
- Outreach programme development
- Project monitoring and evaluation
- Public speaking
- Communication skills
- Problem-solving
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Public Relations
Timeline
Bachelors Degree - Social Work
Mulungushi University
01.2018 - 10.2021
Social welfare officer
Ministry of Community Development
04.2015 - Current
Junior Secondary Certificate - Grade twelve School Certificate
Matauka High School
01.2007 - 09.2009