Mzingo Dokowe
Lusaka
Summary
Well-rounded Small Business Owner offers Account management, construction management, Events management, vendor negotiations paired with outstanding leadership and communication abilities. Take-charge professional delivering executive support and team leadership to business operations with 17 years of experience growing and stabilizing business. Tech-savvy collaborator with solid foundation of business acumen. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration.
Overview
24
24
years of professional experience
Work History
Construction Manager
Tasagiri Investments Ltd
Lusaka
01.2019 - 12.2023
- Developed and implemented construction plans for projects, ensuring compliance with all applicable codes and regulations.
- Coordinated the delivery of materials to job sites and supervised subcontractors to ensure quality control.
- Analyzed blueprints, specifications and other technical documents to identify potential problems or conflicts.
- Inspected job sites regularly to verify safety protocols were being followed and that work was progressing in accordance with established guidelines.
- Monitored budgets, tracked expenditures and prepared financial reports related to construction activities.
- Resolved any issues that arose during the course of a project in a timely manner.
- Managed scheduling of personnel, equipment and supplies throughout the duration of a project.
- Negotiated contracts with vendors, suppliers and subcontractors as needed for each project.
- Collaborated with architects, engineers, surveyors, inspectors and other professionals involved in construction processes.
- Conducted walk-through inspections and other scheduled inspections with homeowners.
Business Proprietor
Sapphire Fashions
Kitwe
02.2007 - 12.2023
- Managed company books of Accounts and reports.
- Ensured Company compliance with NAPSA, PACRA & ZRA
- Analyzed financial data and formulated strategies for cost-saving measures.
- Created marketing campaigns to promote products or services.
- Negotiated contracts with vendors and suppliers.
- Recruited, hired, trained and supervised staff members.
- Maintained relationships with customers through exceptional customer service practices.
- Conducted market research to identify potential clients and markets.
- Organized promotional events such as trade shows, conferences, and product launches.
- Networked with other businesses within the community.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Monitored financial objectives and prepared budgets according to projections.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Was instrumental in coordinating successful launches and exhibitions for corporate clients such as Barloworld Equipment, Konkola copper mines and ZESCO
Operations Manager
House of Sapphire limited
Lusaka
10.2015 - 03.2019
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Oversaw financial management, budget management, accounting and payroll activities.
Researcher
CLASONS/Drive Care
Lusaka
05.2017 - 07.2018
- Conducted data validation exercises to determine Orphans and Vulnerable Children receiving Anti-Retroviral Treatment and number of patients linked to care.
- Made use of survey instruments, analyzed data, and prepared reports for a variety of research projects.
- Performed qualitative interviews with stakeholders to understand the needs of the target population.
- Collaborated with multi-disciplinary teams to design experiments, collect data, and interpret results.
- Collaborated with other researchers both in-person and virtually.
- Analyzed qualitative and quantitative data using data analysis tools to identify and validate research conclusions.
- Entered test data into analysis programs and databases to assess results.
- Tested effects of drugs, hormones and other chemical substances on organisms and biological processes.
- Manages and accounted for field agents operational resources and compiled Consolidated M&E field data summary reports with specialised M&E Tools
- Mobilized consultants, facilitates training and made logistical disbursements for fis activities, meeting set goals within set time lines.
- Collaborated with Measure Evaluation to recount and verify I dividuals receiving Anti-Retroviral Treatment in 93 health facilities in 6 Provinces of Zambia.
Accounts Payable Assistant
Moaning Copper Mines plc
Kitwe
01.2006 - 12.2006
- Reviewed and verified invoices for accuracy and completeness.
- Maintained accurate records of payments, credits, and other transactions.
- Processed vendor invoices in a timely manner.
- Reconciled discrepancies between vendor statements and internal accounts payable reports.
- Maintained organized filing systems for both paper and electronic documents.
- Reviewed aging reports regularly to ensure timely payments are made.
Billing Supervisor
AHC-Mining Municipal Services
Kitwe
10.2001 - 12.2005
- Responsible for 7 company divisions in 6 Copperbelt towns.
- Successfully identified issues with the reticulation and advocated for feasible customer repayment plans resulting in high customer satisfaction and a customers recommendation for my promotion to the CEO.
- Conducted weekly meetings with staff to discuss performance metrics, goals, objectives, and other issues related to billing processes.
- Prepared monthly reports detailing outstanding debtors' balances along with recommendations for improving collections efforts.
- Developed and implemented billing procedures to ensure accurate invoicing and payment collection.
- Monitored accounts receivable aging reports to identify overdue payments, researched discrepancies, and took corrective action.
- Ensured timely processing of customer payments by setting up payment plans and negotiating settlements as needed.
- Proactively recovered over 3 years accumulated debt of K45,000 owed by the Zambia Police Service previously written off as uncollectable.
- Participated in workshops, seminars and trainings to gain a strong education in industry updates and government regulations.
Accounts Assistant
AHC- MIning Municipal services
Kitwe
10.1999 - 09.2001
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Prepared and processed invoices, payments and bank deposits.
- Maintained accurate records of financial transactions.
- Completed reconciliations of various accounts including petty cash, credit cards and bank accounts.
- Generated monthly financial reports for management review.
- Provided administrative support to the accounting department as required.
- Participated in month end closing process by preparing journal entries and accruals.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
BBA - Business Administration
University of Zambia 🇿🇲
Lusaka 05-2023
Some College (No Degree) - Biblical Studies
Rhema Zambia
Lusaka12-2020
Some College (No Degree) - Accounting
ACCA
Lusaka06-2009
Some College (No Degree) - Accounting Technician
Zambia Institute of Business Studies & Industial P
Kitwe01-2000
Some College (No Degree) - Microsoft Office Packages
Concise Solutions (Pty)
South Africa01-2000
High School Diploma -
Mazabuka Girls Secondary School
Mazabuka 12-1993
Some College (No Degree) - Customer Service Management
Mindoro Ecumenical Foundation
KitweSome College (No Degree) - Sun Systems -Ledger Accounting
Next Technology
KitweSkills
- Operations Management
- Human Resources Management
- Planning and execution
- Project Management
- Financial Administration
Languages
English
First Language
Tumbuka
Proficient
C2
TumbukadCadresdetermineexercisesChinyanja
Proficient
C2
Bemba
Upper Intermediate
B2
KonkolaBarloworldTasagiriNsenga/Ngoni
Upper Intermediate
B2
Tonga
Elementary
A2
Other Activities & Interests
- Small scale farming
- Financial literacy training through women's groups
- Church Administration support.
Timeline
Construction Manager
Tasagiri Investments Ltd
01.2019 - 12.2023
Researcher
CLASONS/Drive Care
05.2017 - 07.2018
Operations Manager
House of Sapphire limited
10.2015 - 03.2019
Business Proprietor
Sapphire Fashions
02.2007 - 12.2023
Accounts Payable Assistant
Moaning Copper Mines plc
01.2006 - 12.2006
Billing Supervisor
AHC-Mining Municipal Services
10.2001 - 12.2005
Accounts Assistant
AHC- MIning Municipal services
10.1999 - 09.2001
BBA - Business Administration
University of Zambia 🇿🇲
Some College (No Degree) - Biblical Studies
Rhema Zambia
Some College (No Degree) - Accounting
ACCA
Some College (No Degree) - Accounting Technician
Zambia Institute of Business Studies & Industial P
Some College (No Degree) - Microsoft Office Packages
Concise Solutions (Pty)
High School Diploma -
Mazabuka Girls Secondary School
Some College (No Degree) - Customer Service Management
Mindoro Ecumenical Foundation
Some College (No Degree) - Sun Systems -Ledger Accounting
Next Technology
Similar Profiles
Luke MarkoeLuke Markoe
Financial Analyst Intern at Pine Valley Investments, LLC. Pine Valley InvestmentsFinancial Analyst Intern at Pine Valley Investments, LLC. Pine Valley Investments
JONORA SEARLESJONORA SEARLES
Healthcare Land Developer at JES Investments LLC / MDE Investments LLCHealthcare Land Developer at JES Investments LLC / MDE Investments LLC
Mitchell Peltier, CFP®Mitchell Peltier, CFP®
Senior Associate Consultant at Franklin Templeton Investments/ Putnam InvestmentsSenior Associate Consultant at Franklin Templeton Investments/ Putnam Investments