Namasiku Mutemwa

Key responsibilities

Supervise and coordinate all bank reconciliation activities encompassing settlements, card payments, electronic transfers, etc.

• Ensure complete, timely and accurate account reconciliation is made in accordance with the Bank’s Account Reconciliation Policy.
• Supervise the investigation and follow up of all outstanding items on bank account reconciliation statements with responsible persons and units.
• Provide monthly summary reports of Operations reconciliations for review by Manager
• Analytically identify old and irrecoverable amounts on bank reconciliation and how best to resolve them
• Ensure accurate and timely reconciliation of all the bank accounts maintained by the bank
• Working closely with account owners to ensure that adequate internal controls are maintained when remedial action is being undertaken
• Manage the timely and accurate operation of reconciliation system control activities including identification, reporting, reviewing and resolution of discrepancies.
• Ensure irregularities are reported and escalated on time and appropriate action is taken
• Provide guidance and expert advice to subordinates and relevant parties,
• Train and develop subordinates in account reconciliation matters
• Provide direction and leadership to reconciliation team
• Supervise and ensure that resource is adequately utilized and work efficiently within the stipulated time to avoid unnecessary overtime claims.
• Supervise preparation and review of daily returns to ZRA and RTSA under the GRZ support
• Check and validated all sweeps to BOZ, ensuring transfer are in line with signed SLA
• Customer service experience
• Working knowledge of retail banking practices, rules, and regulations.
• Detailed understanding of banking services and products.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access), banking databases, and relevant software programs.
• Superb numerical skills.
• Multi-tasking and time- management skills, with the ability to prioritize tasks.
• Excellent communication, sales, and negotiation skills.
• High level of accountability, efficiency, and accuracy.

Key Responsibilities

• Ensure timely reconciliation of accounts and reduce numbers of aging items
• Ensure agreed account reconciliation procedures are adhered to and that set standards are followed at all times
• Liaise with relevant stakeholders to ensure prompt resolution of outstanding items
• Collate, analyze data and identify and rectify anomalies
• Prepare status/ summary reports for internal circulation
• Ensure queries are sent to correspondent banks and that these are followed up to clear any outstanding items
• Liaise with relevant departments to ensure items are cleared before they become overdue
• Manage adherence to deadlines
• Adhere to control processes that allow management to have confidence in the integrity of financial information
• Comply with regulatory and group reconciliation and reporting requirements
• Stay abreast of upcoming regulatory changes to be able to minimize the impact thereof
• Provide support and assistance to internal and external auditors as required
• Identify and flag potential risks
• Build strong internal and external relationships, display sound abilities to communicate at all levels
• Provide meaningful management information through reports as and when required
• Work jointly with other teams to provide quality customer service, ensuring efficient service to internal and external customers
• Promote a co-operative climate in working with others to achieve shared goals

Key responsibilities

• Daily reconciliations of assigned bank accounts
• Report any irregularities identified during the preparation of the recon to supervisor including consistent and comprehensive recording of actions taken
• Responsible for resolution of old outstanding items at a bank-wide level to decrease provisions of outstanding items
• Responsible for providing excellent customer service and maintaining strong professional relationships with account owners
• Adhere to control processes that allow management to have confidence in the integrity of financial information
• Comply with regulatory and group reconciliation and reporting requirements
• Provide support and assistance to internal and external auditors as required
• Identify and flag potential risks

Key responsibilities

• Hold custody of all cash at the Branch
• Ensure safe custody of vault keys assigned
• Check and monitor administration and operations of the entire cash section with regards to domestic banking to ensure total compliance with bank policies and procedures
• Disburse reasonable amount of cash to the paying Tellers as required during the day
• Receive excess cash from Tellers during the day
• Balance cash on hand at the close of business on a daily basis
• Draw cash to meet Branch requirements from other branches banks or central bank upon obtaining Branch Managers approval
• Coach/train staff on job
• Distribute general communication and circulars intended for/to staff or aid their work
• Participate in the monthly staff communication/dialogue meetings
• Monitor performance of each staff daily and report at monthly informal reviews
• Institute and carry out disciplinary action against staff who breach disciplinary code
• Market for customers and submit call reports
• Conduct snap checks of all tellers cash on hand
• Process swift transfers/Foreign demand drafts
• Balance inward and outward foreign accounts

Key responsibilities

• Sale our Banking services.
• Receive customers’ complaints.
• Issue ATM and VISA cards timely.
• Prepare month end returns before the 5th day of the beginning of the month.
• Collect charges on ATM and VISA.
• Prepare return on No of accounts every month end.
• Ensure that procedure is followed in opening of accounts.
• Ensure that satisfactory reference is obtained before opening an account (Know your Customer).
• To maintain records of an account for the prescribed legal periods.
• Ensure company search on corporate accounts or NPOs.
• Ensure that accounts AOF receive are processed if KYC complaint within 24hrs.

Key responsibilities

• Sourcing advertising opportunities for radio advertising
• Writing and proofreading radio advertisement scripts for production
• Communicating with target audiences and managing customer relationship
• Liaising and networking with a range of stakeholders
• Maintaining and updating customer databases
• Contributing to and developing marketing plans, strategies and campaigns
• Monitoring competitor activity