Namiloli Angela Simoonga
Ndola
Summary
Seasoned bank executive with a proven track record of translating corporate mandates into actionable policies that optimize operations and drive revenue growth. Resourceful and forward-thinking, consistently keeping the bank at the forefront of the market. Strong believer in cultivating a management team from within, fostering a culture of growth and development. With 12 years of experience overseeing high-value customers and managing bank process flow, a high-performing bank executive. Proactive prime banking officer with a strong background in financial analysis, relationship management, and branch operations, ensuring success in driving business growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Prime Banking Officer
Access Bank
01.2024 - Current
- Advise clients on banking products and services
- Identify and pursue opportunities to expand the bank’s presence with retail clients and corporate clients.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
- Develop and implement strategies to acquire new retail and Corporate clients while expanding relationships with existing ones.
- Evaluate the financial performance and credit worthines of clients.
- Prepare credit proposals, conduct risk assessments, and recommend appropriate credit structures
- Manage the client portfolio, ensuring profitability while maintaining high standards of credit quality and minimizing risk
- Ensure all Bank of Zambia guidelines and KYC policies are complied with by all staff under my supervision.
- Ensure all internal controls are complied with in line with bank guidelines and rules
- To ensure the Branch meets set targets and branch profitability as per the Business Strategy execution handbook
- Ensuring the delivery of an appropriate revenue mix of Products in the segment portfolio
- Prepare and attain Annual budgets for the Branch and ensure compliance with the set targets
- Preparation of Branch performance reports
- Growing bank sales by Cross selling all bank products and ensuring client onboarding on all digital platforms
- Exceed team goals and collaborate with staff members to implement customer service initiatives
- Strategizing long-term business needs and drive customer feedback for process improvements
- Developing highly empathetic client relationships and earned reputation for exceeding service standard goals
- Enhanced customer satisfaction ratings by managing all client inquiries through resolution
- Launched successful marketing campaigns, driving increased foot traffic and sales for various retail outlets.
- Increased brand awareness by spearheading effective social media initiatives and influencer partnerships.
- Continually maintained and improved company's reputation and positive image in markets served.
- Controlled costs to keep business operating within budget and increase profits.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
Branch Customer Service Officer
Atlasmara Bank
12.2016 - 12.2023
- Assisted in the organization and execution of community outreach events, showcasing the bank''s commitment to local initiatives and fostering strong relationships with potential clients.
- Identified potential sales opportunities through proactive relationship-building efforts with existing clients.
- Assisted colleagues during peak periods or staff shortages, demonstrating strong teamwork skills and adaptability.
- Proactively identified potential fraudulent activity on customer accounts by closely monitoring transactions and account patterns.
- Defined clear targets and objectives and communicated to other team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Launched successful marketing campaigns, driving increased foot traffic and sales for various retail outlets.
- Gained valuable insight into retail management by working closely with experienced supervisors and department leads.
Bank Teller
Finance Bank
01.2012 - 12.2016
- Facilitated smooth running of service, reporting malfunctions of teller Machines and other equipment to the Branch Operations Officer to ensure prompt resolution
- Observed procedures regarding financial and customer information to prevent possible breaches and data misuse
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Constantly met audit goals by creating and maintaining up to date records of each transaction in Flex cube
- Identified sales opportunities and referred customers to branch partners in financial services.
- Removed mutilated currency from circulation
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
Cashier
Shoprite Supermarket
01.2009 - 01.2010
- Achieved outstanding customer satisfaction ratings by delivering exemplary service and care
- Collaborated effectively with customer service teams to professionally address and resolve issues
- Initiated interaction with customers, asking open-ended questions and actively listening to deliver personalized service support
- Performed accurate, thorough cash counts at store opening and closing, maintaining correct float records
- Actively contributed to inclusive, positive work environments, improving current processes to boost team morale
- Continuously maintained up-to-date product knowledge to offer sound and professional customer advice
- Operated cash register to record transactions accurately and efficiently.
Education
MBA - Finance and accounting
University of Zambia
05-2023
Bachelor of Science Degree - Business Administration
Zambia Open University
12.2017
Diploma - Banking & Finance
Zambia Institute of banking and financial services
12.2012
High School Diploma -
CHIKANKATA SECONDARY SCHOOL
MAZABUKA ZAMBIA12-2008
Skills
- Communication skills
- Excellent report writing skills
- Data Analysis
- Services excellence
- Negotiation skills
- Motivating skills
- Project management
- Resilience
- Engagement skills
- Planning Skills
- Adaptability
- Research Skills
- Policy development Skills
- Problem-solving Skills
- Report writing Skills
- Risk management
- Banking software proficiency
- Portfolio management
- Mortgage banking and analysis
- Loan origination and underwriting
- Branch operations
- Analytical thinking
- Risk mitigation
Accomplishments
- Facilitated new customer service initiatives that resulted in a 95% improvement in satisfaction ratings.
- Eliminated 50% from monthly expenses through evaluation and correction of inventory procedures and use.
- Spearheaded Insurance and deposit mobilization campaign initiative, resulting in 0ver 120 percent increase in customer base and deposit numbers
- Awarded as Change Champion during the Atlasmara/Access bank merger
- Awarded as insurance Champion
- awarded as Environmental health and first aider champion,
Certification
- Complaints Handling Management, Bank of Zambia, 01/2020
- Reading Financial Statements, Corporate Finance Institute, 01/2022
- Accounting Fundamentals, Corporate Finance Institute, 01/2022
- Professional Ethics, Corporate Finance Institute, 01/2022
- Corporate Finance Fundamentals, Corporate Finance Institute, 01/2022
Affiliations
- Member of the Zambia Institute of Banking & Financial Services (6232)
- Zambia Institute of Chartered Accountancy (ZICA)
Languages
English
Bemba
Nyanja
Specialskillset
- Team leadership
- Complaint resolution
- Customer Relationship Management
- Cash handling
- Sales
- Quality assurance and control
- Product knowledge and Customer relations
Personal Information
Title: Customer Service Officer/ATM Custodian | Bank Teller
References
- Mr. Chabota Nketani, Atlasmara-Kitwe Branch, 0966759767, cnketani@bancabc.co.zm
- Mr. Evaristo Chishala, Sales and Service Manager, Atlas Mara – Ndola Branch, 0977836464/0966836464, echishala@bancabc.co.zm
- Mr. Simataa, Dean School of Business, Zambia Open University, +260977564568, slobosims@yahoo.com
- Esther Lweele, Head-Operations and Education, Zambia Institute of Banking & Financial Services, 0211237281, esther.lweele@gmail.com
Attributes
- Leadership skills
- Effective time manager
- Excellent oral and written communication skills
- Hard working
- Dedicated team player
- Creative
Timeline
Prime Banking Officer
Access Bank
01.2024 - Current
Branch Customer Service Officer
Atlasmara Bank
12.2016 - 12.2023
Bank Teller
Finance Bank
01.2012 - 12.2016
Cashier
Shoprite Supermarket
01.2009 - 01.2010
Bachelor of Science Degree - Business Administration
Zambia Open University
Diploma - Banking & Finance
Zambia Institute of banking and financial services
- Complaints Handling Management, Bank of Zambia, 01/2020
- Reading Financial Statements, Corporate Finance Institute, 01/2022
- Accounting Fundamentals, Corporate Finance Institute, 01/2022
- Professional Ethics, Corporate Finance Institute, 01/2022
- Corporate Finance Fundamentals, Corporate Finance Institute, 01/2022
MBA - Finance and accounting
University of Zambia
High School Diploma -
CHIKANKATA SECONDARY SCHOOL
Similar Profiles
Thantwe ThaweteThantwe Thawete
Customer service officer at Access BankCustomer service officer at Access Bank
Onyeka Herbert MuonekeOnyeka Herbert Muoneke
Transaction Officer at ACCESS BANKTransaction Officer at ACCESS BANK
Oladeji OgunsipeOladeji Ogunsipe
Business Data Analyst at Access BankBusiness Data Analyst at Access Bank