Namonda Mubita
Lusaka
Summary
Skilled Branch Manager with demonstrated success at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Manager
GOLDEN COIN BUREAU DE CHANGE
01.2019 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Ensure daily foreign exchange rates were accurate, competitive and withing the regulated trading margins.
- Handling of petty cash for branch operations.
Cashier Supervisor
GOLDEN COIN BUREAU DE CHANGE
09.2016 - 07.2019
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Addressing customer concerns and escalating the matter to the branch manager if need be.
- Training Newly recruited staffs.
- Generating all daily transactions reports and reporting them to the branch manager.
Cashier
GOLDEN COIN BUREAU DE CHANGE
12.2013 - 08.2016
- Maintaining good customer relation by greeting and assisting customers
- Buying and selling of foreign currency at the correct displayed rates.
- Accurately counting money for the customer, either manually or using a counting machine.
- Balancing off at the end of the day and reporting all transactions and activities to the supervisor.
Education
Zica Licentiate & Technician Certificates - Accounting
ZAMBIA INSTITUTE OF CHARTERED ACCOUNTANTS
LUSAKA07.2014
Skills
- Good Customer Service
- Client Relationship Management
- Verbal/written communication
- Training and Development
- Excellent time management skills
- Excellent work ethic
- Branch Operations Management
Certification
I have also obtained a certificate in Anti Money Laundering
Timeline
Branch Manager
GOLDEN COIN BUREAU DE CHANGE
01.2019 - Current
Cashier Supervisor
GOLDEN COIN BUREAU DE CHANGE
09.2016 - 07.2019
Cashier
GOLDEN COIN BUREAU DE CHANGE
12.2013 - 08.2016
Zica Licentiate & Technician Certificates - Accounting
ZAMBIA INSTITUTE OF CHARTERED ACCOUNTANTS
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