Namuye Kaliwanda Mudenda

• Develop and implement comprehensive strategies to improve operational processes and organizational efficiency.
• Identify opportunities for improvement in operational performance metrics.
• Review internal reports and identify areas of risk or potential cost savings.
• Provide guidance on technical issues affecting the company.
• Review the new investor application in line with the company's mandate and set objectives.

• Oversee day-to-day operations of the company while coordinating with staff members.
• Driving profitability of the company through prudent management of finances, while steering the company’s growth path in a competitive business environment.
• Insizwe is an insurance broking firm specializing in broking services for short- and long-term insurance and we focus on tailor made products for our clients specific needs.
• Direct strategic planning to develop and implement corporate goals, objectives, policies, and procedures.
• Develop action plans to ensure that all organizational objectives are met in a timely manner.
• Negotiate contracts with vendors and suppliers to maximize cost savings for the organization.
• Monitor financial performance of the organization and initiated corrective actions as needed.
• Review reports from departments to identify areas of improvement in operational efficiency.
• Create strategies for increasing revenue streams by leveraging existing customer relationships.
• Evaluate staffing needs based on organizational goals and objectives; recruited personnel accordingly.
• Use expertise to cultivate relationships with existing clients, develop new client relationships and win business.
• Evaluate performance management systems and devised improvements to strengthen controls and optimize results.

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• Worked as an insurance agent under African Grey Insurance Limited from January 2013 to 2015, trading under the name Insizwe Consult Ltd.
• The company is now focused on other business development programs, and holds shares in Insizwe Private Brokers.
• Oversaw day-to-day operations of the company while coordinating with staff members.
• Analyzed industry trends to identify opportunities for expanding market share. This prompted us to start Insizwe Private Brokers Limited, which is now a licensed insurance broking company.

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• Verified customer's documents to ensure accuracy of information provided.
• Answered inquiries regarding registration procedures and regulations.
• Maintained records of all transactions in the database system.
• Provided assistance in resolving customer complaints or issues.
• Completed data entry tasks accurately and efficiently.
• Assisted customers with forms preparation and submission requirements.
• Reviewed applications for completeness prior to processing them further.
• Updated existing customer records as per changes in personal details or preferences.
• Enforced compliance with all post-registration requirements for both companies and business names.
• Carried out mobile registrations across the country for business names and filing of annual returns

• I joined as an intern and was later appointed as a sales and ticketing agent in September 2005, serving in this capacity until September 2008.
• Provided customer service to travelers, including ticketing and seating assistance.
• Assisted in resolving customer complaints and inquiries related to ticketing services.
• Processed payments for tickets using a variety of payment methods such as cash, credit cards, and checks.
• Verified identification documents such as passports, driver's licenses, and visas.
• Confirmed reservations by entering passenger data into the system accurately.
• Issued tickets with correct information regarding flight times, destinations, and seat assignments.
• Informed passengers about baggage allowances, restrictions, and fees associated with their flights.
• Answered phone calls from customers seeking assistance with ticketing issues or questions.
• Utilized computer software programs for booking flights and managing reservations.
• Compiled reports on daily sales activity for management review.
• Maintained up-to-date knowledge of airline rules and regulations related to ticketing services.
• I completed in-house training in telephone sales and customer care in Nairobi, Kenya.
• I participated fully in organizing functions for travel agents, corporates, and other station projects