NANCY NKONDE
Lusaka
Summary
Strategic-thinking Communications professional adept at writing, editing and shaping copy to meet specific needs, enhance perception and drive change. Decisive and focused with expertise in team leadership, program management and complex problem-solving. Maintains positive media relations and promotes specific messages.
Overview
7
7
years of professional experience
Work History
SENIOR COMMUNICATION & MARKETING LEAD
Unicaf University
01.2019 - Current
- Company Overview: Unicaf University is a pan-African, independent, internationally recognised university, combining the best elements of online learning through the offering of high-quality academic qualifications
- Develop communication strategies to be circulated internally and externally
- Responsible for content development both written and visual
- This includes newsletters, press releases, audio/video adverts and video documentaries
- Maintained a strong media relations with different Media houses: This include Television stations, Radio station, Print Media house and Social media platforms
- Responsible for monitoring media to ensure there is an accurate dissemination of information
- Responsible for performance tracking and monitoring the effectiveness of the communication strategies
- Supervises and monitor a team of marketing and communications personnel
- Offer guidance, support and provide performance feedback to the team
- Coordinate and manage major programme promotion campaigns in Zambia
- Manage Social Events in terms of budgets, organising of the venue, florists, photographers, videographers, musicians, invitees, caterers e.t.c
- Organise workshops, seminars, trainings for both staff and stakeholders
- Develop network of related professionals to open up business opportunities
- Responsible for building and maintaining stakeholder engagements from different organisations, government officials and other external sources
- Develop key and valued relationships with customers, public, government officials and other external sources by resolving issues quickly and implementing process
STUDENT ADVISOR
Unicaf University
01.2018 - 01.2019
- Guided potential applicants and processing applications to admissions
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Trained and Monitored of new recruits to understand Telemarketing and sales
- Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
- Attended networking events, trade shows and conventions to enhance industry knowledge and solicit potential prospects
COMMUNICATIONS OFFICER
CHAZ
01.2015
- Company Overview: The Churches Heath Association of Zambia (CHAZ) was formed in1970 by Catholic and Protestants Church health institutions
- It is association is the largest non-government health provider in Zambia
- Develop and implement communications strategies to be disseminated internally and externally
- Content Development for both written and visuals to be disseminated both internally and externally
- Responsible for engaging stakeholders by building and maintaining a relationship with them
- Media relations for effective dissemination for information
- Responsible for organising trainings and workshops within the organisation
- Monitor and evaluate the effectives of the communication strategies
STUDENT LECTURER
Mufulira Skills Training Institute
01.2014
- Company Overview: TEVETA registered institution and ICM approved center situated on the Copperbelt province of Zambia, in Mufulira district
- The institution provides tertiary educational services in various fields of training, the include Civil Engineering, Engineers, Engineering, Vehicle Services
- Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations
- Evaluated and revised lesson plans and course content to achieve student-centered learning
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information
- Utilized instructional technologies in course delivery for both in-class and online instruction to engage and educate students
- Mentored undergraduate and graduate students in effective next-steps for education and career preparedness
- Graded assignments according to strict institutional policies and upheld guidelines for academic integrity while disciplining plagiarism and cheating accordingly
Community Development Officer
Ministry of Community Development Mother and Child Health
01.2011
- Company Overview: The Ministry of Community Development, Mother and Child Health (MCDMCH) was a ministry established in providing and facilitating the provision of equitable social protection and quality primary health care services to communities in order to contribute to sustainable human development
- Developed short- and long-term community development strategies to draw businesses and consumers to rural areas
- Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic, and offering clear feedback
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns
- Maintained excellent attendance record, consistently arriving to work on time
- Facilitated programmes and projects in the communities
- Conducted community sensitizations on various programmes related to empowerment
- Developed annual work plans and budgets
- Updated supervisors on daily activities implemented
- Work with women clubs and other social groupings to mobilize local resources for women
Education
Associate Member Certificate -
Zambia Institute of Marketing
01.2023
Master of Arts - Communication for Development
The University Zambia
12.2021
Bachelor of Arts - Adult Education
The University Zambia
12.2015
Certificate - Monitoring and Evaluation
The University Zambia
01.2015
High School Certificate - undefined
Pamodzi Girls High School
11.2009
Skills
- Top marketing Performance in the sales team
- Emotional Intelligence
- Analytical Thinking
- Time Management
- Interpersonal Skills
- Willingness to Learn
- Team worker
- Campaign management
- Reputation Management
- Cold calling experience
- Call management
- Managerial experience
- Investigation’s expertise
- Interviewing skill
- Relationship Management
- Project Management
- Prospecting Marketing
- Media Operations Knowledge
- Public Opinion Understanding
- Staff Management
- Policies and procedures
- Strategic planning
- Sales and Marketing
- Content Development
- Marketing strategy
- Product Launch
- Social media coordination
- Communication planning
References
- Nathan, Musonda, Pro Vice Chancellor, nathans.musonda@gmail.com, 0978372828, Unicaf University
- Ann, Mulenga, Supervisor, a.mulenga@gmail.com, 0976204276, Unicaf University
- Stella, Mwanza, Manager, smwanza2017@gmail.com, 0968056544, 0777001985, Unicaf University
- Mapeesho, Kamayani, Program Officer, mkamayani@gmail.com, 0979583299, CHAZ
- Levy, Banda, Lecturer, levibanda@gmail.com, 0963832151, 0950218935, Mufulira Skills Institute
Accomplishments
- Collaborated with team of 4 in the planning and execution of the grand opening event for the new campus.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Honored to be Master of Ceremony for the 1st Unicaf Induction Day which hosted over 100 people.
- Supervised team of 5 staff members.
- Plan and supervise the production of adverts that resonates with the audience to be circulated on all media houses.
Timeline
SENIOR COMMUNICATION & MARKETING LEAD
Unicaf University
01.2019 - Current
STUDENT ADVISOR
Unicaf University
01.2018 - 01.2019
COMMUNICATIONS OFFICER
CHAZ
01.2015
STUDENT LECTURER
Mufulira Skills Training Institute
01.2014
Community Development Officer
Ministry of Community Development Mother and Child Health
01.2011
Master of Arts - Communication for Development
The University Zambia
Bachelor of Arts - Adult Education
The University Zambia
Certificate - Monitoring and Evaluation
The University Zambia
High School Certificate - undefined
Pamodzi Girls High School
Associate Member Certificate -
Zambia Institute of Marketing
Similar Profiles
Bhavna LollmunBhavna Lollmun
Assistant to Lecturer at Unicaf/ University Of South WalesAssistant to Lecturer at Unicaf/ University Of South Wales
Dailess MoyoDailess Moyo
Junior Student Advisor at Unicaf University ZambiaJunior Student Advisor at Unicaf University Zambia
Aaron SikanyikaAaron Sikanyika
Student Services Coordinator at Texila American University | Lusaka, ZambiaStudent Services Coordinator at Texila American University | Lusaka, Zambia