Nancy Mulenga Lwando

• Adhered to Health and Safety standards, regulations, and procedures consistently
• Tracked all costs linked to Field & Workshop Service projects
• Handled customer requests for parts and service
• Collaborated with SPEs and Technicians to create quotations based on machine reports
• Coordinated order processing through analysis and allocation to ensure timely delivery
• Processed customer invoices upon receipt of authorized Purchase Orders
• Streamlined job closings through timely submissions to Service Manager
• Organized closed job records for future use
• Guaranteed timely and precise invoicing for completed projects
• Ensured accuracy in maintaining system's data records
• Streamlined timely reporting and ensured consistent follow-up on evaluation summaries
• Enhanced customer interaction to elevate support
• Collaborated effectively with HCMZ staff
• Facilitated seamless communication between Customers and internal teams by addressing forecasting needs and supporting information flow
• Conducted accurate Due Diligence for every customer

• Resolved customer inquiries efficiently by offering clear insights on services
• Produced detailed quotations for services and subcontracting
• Managed and maintained customer data within CRM systems
• Coordinated scheduling in CRM
• Managed creation and closure of WIPs and job cards efficiently
• Validated eligibility of warranty and service contracts
• Boosted team efficiency by championing adherence to operational best practices
• Recommended enhancements to service delivery based on feedback analysis
• Kept abreast of changes in products and services

• Analyzed data to ensure accuracy in entries, calculations, and billing codes
• Evaluated estimated incomes by reviewing compiled past customer budgets and assessing associated expenses
• Processed billing data to generate invoices
• Calculated job card costs and monitored sublets to ensure accuracy
• Evaluated resource allocations and expenditures to ensure alignment with initial estimates for WIPs

• Coordinated with finance team to verify accuracy of invoices for various products and services
• Compiled daily and weekly reports for purchases and sales returns
• Managed payroll systems and kept records organized daily
• Maintained accounting ledgers through consistent verification and posting of transactions
• Analyzed records to ensure accurate data entry and completeness

· Utilized networking events as a tool to establish valuable connections

with potential clients.

·Utilized negotiation skills to consistently achieve monthly sales

targets

.Advised clients by aligning suitable financial products with bank-

defined criteria.

Computed debt service ratios for accurate determination of loan

parameters.