Nang'andu Chingo
Development Planner And Demographer
Kitwe
Summary
Skilled in Debt Collections with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Debt Collector
NEMCHEM INTERNATIONAL LIMITED
01.2022
- Keeping track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments as well as engaging clients with serious financial problems into arranging a payment plan to plan to update the account
- Locate and contact debtors to inquire on the payment status
- Responsible for all banking duties branch banking duties
- Negotiate payoff deadlines or payment plans
- Handle customer queries
- Investigate and resolve customer account queries
- Update account status and database regularly
- Reconciliation of debtors accounts
- Prepare and send statements of accounts in good time
- Make physical email and phone follow-ups on all outstanding debtors
- Prepare and deliver final demand letter(s) for defaulting customers
- Make and implement necessary strategies to bring the debtors list to 30 days and current only
- Summarize and review debt collection figures for the month
- Reconcile bank statements with ledger and resolve all reconciling items
- Advise senior management on the credit worthiness of customers and recommend or disapprove further business with such customers.
Direct Sales Agent
ZAMBIA INDUSTRIAL COMMERCIAL BANK
01.2022
- Marketing, selling and cross-selling of the bank products which are; current accounts, loans, salary advances, fixed deposits as well as savings accounts
- Account opening through capturing of individual customer details on Agency banking app
- Ensuring all accounts opened are Know Your Customer (KYC) compliant
- Loan application
- Calling customers whose accounts are dormant or about to go into dormancy to for account activation.
Trainee Customer Relationship Officer
VISION FUND ZAMBIA
01.2020
- Disbursements and Collection of loans repayments
- Assessment and verification of the eligible willing clients as well as the businesses
- Training the eligible clients on the terms and conditions of accessing and repaying the loans
- Loan Application
- Periodic monitoring and evaluation or assessment and reporting of the business as well as disbursed loan fund management
- Ensuring the loan repayments are timely made and/ or collected.
Direct Sales Agent
ATLASMARA BANK ZAMBIA
01.2019
- Marketing, selling as well as cross-selling of current accounts, loans, salary advances and fixed deposits
- Ensuring all accounts are Know Your Customer (KYC) compliant.
Information Officer Intern
PUBLIC SERVICE MANAGEMENT DIVISION
01.2015 - 01.2016
- Maintaining a databank on training and development activities in the Public Service
- Data analysis and report writing
- HOBBIES
- Reading novels as well as informative and educative materials; learning and discovering new ideas; travelling and adventuring; socializing and making friends; athletics.
Education
Masters - Development Studies
UNIVERSITY OF ZAMBIA
Bachelor of Arts degree - Development Studies with Demography
UNIVERSITY OF ZAMBIA
01.2011 - 01.2015
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MALUNDU SCHOOL
01.2007 - 01.2009
Skills
Cell : 260978978415 / 260763666481undefined
Additional Information
- CHINGO NANG’ANDU KASAMBA - BA. SOCIAL SCIENCES (DEVELOPMENT STUDIES AND DEMOGRAPHY)
Timeline
Debt Collector
NEMCHEM INTERNATIONAL LIMITED
01.2022
Direct Sales Agent
ZAMBIA INDUSTRIAL COMMERCIAL BANK
01.2022
Trainee Customer Relationship Officer
VISION FUND ZAMBIA
01.2020
Direct Sales Agent
ATLASMARA BANK ZAMBIA
01.2019
Information Officer Intern
PUBLIC SERVICE MANAGEMENT DIVISION
01.2015 - 01.2016
Bachelor of Arts degree - Development Studies with Demography
UNIVERSITY OF ZAMBIA
01.2011 - 01.2015
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MALUNDU SCHOOL
01.2007 - 01.2009
Masters - Development Studies
UNIVERSITY OF ZAMBIA
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