Naomi Chama
Lusaka
Summary
I am a passionate and qualified insurer with experience in the insurance industry for just over 14 years. I possess a great work ethic, a team player, with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
I hold a Certificate in Insurance, a diploma in Risk management and currently perusing a bachelors degree in Business Administration and Management.
Overview
14
14
years of professional experience
Work History
Account Executive
Professional Insurance Zambia PLC
Ndola
01.2015 - Current
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Managed sales cycle to maintain solid customer base.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained current knowledge of evolving changes in marketplace.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
- Contributed to event marketing, sales and brand promotion.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Created and executed account strategies to translate organizational goals into client activities.
- Negotiated prices, terms of sales and service agreements.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Delivered services to customer locations within specific timeframes.
Underwriting Assistant
Professional Insurance Corporation Zambia
Lusaka
01.2010 - 12.2014
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Completed daily logs for management review.
- Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
- Served as a liaison between underwriters and other departments, ensuring smooth workflow and timely completion of tasks related to policy processing.
- Aided in training new Underwriting Assistants, sharing knowledge of company procedures and systems to ensure their successful integration into the team environment.
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelors - Business Administration
Diploma - Risk Management (Insurance)
08.2022
Certificate - Insurance
2013
High School Certificate - GCE
11.2008
Skills
- Point of sale operation
- Account Servicing
- Customer Relations
- Sales Quota Achievement
- Client Relationship Building
- Cash Handling
- Strategic selling
- Pipeline Management
- New business opportunities
- Business development and planning
- Customer Service
- Dependable and Responsible
- Marketing Management
- Problem Resolution
- Good Telephone Etiquette
- MS Office
- Friendly, Positive Attitude
- Remote Office Availability
- Written Communication
- Recordkeeping
- Time Management
- Account Management
- Account oversight
- Customer Presentations
- Service Coordination
- CRM software expertise
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
- Named best debt manager as underwriter for Kitwe branch debtors in August 2022
Timeline
Account Executive - Professional Insurance Zambia PLC
01.2015 - Current
Underwriting Assistant - Professional Insurance Corporation Zambia
01.2010 - 12.2014
Kopaline University - Bachelors , Business Administration
Alison Institute Online - Diploma , Risk Management (Insurance)
Zambia Insurance Business College Trust - Certificate, Insurance
Eagle International School - High School Certificate , GCE