Naomi Kabamba
Summary
Proven performer in both cleaning and customer service, I excelled at Lukanga Butchery by significantly enhancing customer satisfaction through expert product knowledge and personalized service. Skilled in efficient cleaning techniques and restroom sanitation, I combine reliability with a knack for building client rapport, driving both cleanliness and sales excellence.
Overview
15
15
years of professional experience
Work History
Supervisor
Lawsen Lodge
04.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Cleaner
Luwi Cleaning and Solutions
08.2023 - 02.2024
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
Bakery Owner
Nanaz Bakery and Restaurant
05.2020 - 03.2022
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Developed and implemented new operational procedures to reduce waste, resulting in cost savings for the department.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Served as a mentor for new hires, sharing expert knowledge of bakery operations and techniques while promoting teamwork and collaboration.
- Participated in regular quality control checks on bakery items, ensuring consistent taste, appearance, and freshness across the board.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Sales Lady
Starford Hampende Lukanga Butchery
01.2010 - 03.2015
- Increased customer satisfaction by providing excellent product knowledge and personalized recommendations.
- Drove team revenue totals by bringing in top sales numbers.
- Built rapport with clientele through active listening skills and tailored product suggestions based on their needs.
- Addressed customer complaints professionally, finding appropriate resolutions that maintained brand loyalty.
Education
High School Diploma -
Copperstone Universty
Kitwe, Zambia08-2024
High School Diploma -
Mulungushi Universty
Kabwe Zambia08-2023
Bachelor of Science - Buddhist Studies
Mulungushi Universty
Kabwe Zambia06-2017
Skills
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
- Reliability and punctuality
- Knowledge of cleaning products
- Efficient Cleaning Techniques
- Interior and exterior cleaning
- Restroom Sanitation
Timeline
Cleaner
Luwi Cleaning and Solutions
08.2023 - 02.2024
Supervisor
Lawsen Lodge
04.2023 - Current
Bakery Owner
Nanaz Bakery and Restaurant
05.2020 - 03.2022
Sales Lady
Starford Hampende Lukanga Butchery
01.2010 - 03.2015
High School Diploma -
Copperstone Universty
High School Diploma -
Mulungushi Universty
Bachelor of Science - Buddhist Studies
Mulungushi Universty
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