Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Naomi KAPANZA

Kasempa,Zambia

Summary

Motivated Grade 12 school leaver experienced in customer service and retail. Demonstrated ability to build customer relationships and maximize sales through effective communication and teamwork. Committed to contributing skills in a customer-focused environment while achieving performance standards.

Overview

2
2
Languages
2
2
years of professional experience

Work History

Sales Associate

Starscape
Kasempa, Zambia
06.2025 - 05.2026
  • Assisted customers with product selection and inquiries.
  • Assisted customers in a professional and friendly manner.
  • Processed transactions with accuracy to enhance customer satisfaction.
  • Organized merchandise displays on sales floor to improve product visibility.
  • Participated in store promotions and marketing initiatives.
  • Demonstrated professionalism by maintaining a positive and responsible demeanor in the workplace.
  • Managed daily operations by coordinating tasks to streamline the workflow.
  • Worked effectively with colleagues to complete assigned tasks.

Store Associate

Chikondi Hardware
Kasempa, Zambia
04.2024 - 12.2024
  • Guided customers in finding products and resolving inquiries.
  • Facilitated sales processes and contributed to daily shop operations.
  • Organized workspace to ensure efficiency and safety.
  • Executed tasks according to established guidelines.

Education

Grade 12 Certificate - Mathematics, English

Kasempa Day Secondary School
Kasempa, Zambia

Skills

  • Customer service
  • Sales analytics
  • Customer engagement
  • Cash-handling awareness
  • Detail orientation
  • Time management
  • Effective communication
  • Collaboration
  • Ability to follow instructions
  • Fast learner
  • Professional attitude
  • Problem solving

Languages

English
Proficient
C2
Kaonde
Beginner
A1

Timeline

Sales Associate

Starscape
06.2025 - 05.2026

Store Associate

Chikondi Hardware
04.2024 - 12.2024

Grade 12 Certificate - Mathematics, English

Kasempa Day Secondary School
Naomi KAPANZA