NAOMI LUBONA
NDOLA,ZAMBIA
Summary
Detail-oriented professional with expertise in data entry accuracy, call handling efficiency, and multitasking mastery. Demonstrates calm composure and patience under pressure while excelling in client satisfaction orientation and handling difficult customers. Skilled in the use of office equipment and consistently completing tasks on time with punctuality. Committed to delivering exceptional results and maintaining high standards of performance in all responsibilities.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Customer care representative
MATTIAS BROSS
NDOLA, ZAMBIA
2022.11 - 2025.12
- Assisted customers with inquiries and resolved issues through effective communication and problem-solving skills.
- Provided timely information regarding products and services to enhance customer satisfaction and loyalty.
- Collaborated with team members to streamline processes and improve overall customer service experience.
- Maintained accurate records of customer interactions and transactions in database systems for future reference.
- Handled customer complaints with professionalism and empathy, ensuring all inquiries were addressed promptly.
- Implemented feedback from customers to contribute to continuous improvement of service offerings.
- Handled sensitive information confidentially to protect customer privacy rights.
general hospitality
MR. Peter Mbewe
Ndola, ZAMBIA
2021.12 - 2022.03
- Delivered exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Maintained cleanliness and organisation of dining and service areas to enhance guest experience.
- Collaborated with kitchen and bar staff to ensure timely and accurate order fulfilment.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Advanced certificate in general hospitality - Hospitality
ZAMBIA INSTITUTE OF BUSINESS STUDIES AND INDUSTRIAL PRACTICE
Kitwe, Copperbelt 2021.08 - 2022.08
G12 CERTIFICATE -
KANINI SECONDARY SCHOOL
Ndola, Copperbelt 2017.01 - 2019.11
GRADE 9 CERTIFICATE -
NDOLA PRIMARY SCHOOL
Ndola, Copperbelt 2015.01 - 2016.11
Skills
- Data entry accuracy
- Call handling efficiency
- Calm composure
- Patience under pressure
- Multitasking mastery
- Client satisfaction orientation
- Use of office equipment
- Handling difficult customers
- Completing tasks on time
- Punctuality
Languages
English,
Fluent
Bemba
Native
Lenje
Proficient (C2)
Affiliations
- Food,
- Cooking
- Reading