Summary
Overview
Work History
Education
Skills
<Enter your own>
References
Nrc Number
Attributes
Languages
Timeline
Generic
NAONGA MWELWA

NAONGA MWELWA

Ndola

Summary

Dynamic customer service professional with experience at Zambia Airports Corporation Limited, excelling in effective communication and complaint handling. Proven ability to maintain quality assurance controls while adapting to fast-paced environments. Recognized for strong teamwork and collaboration skills, ensuring regulatory compliance and delivering exceptional customer experiences.

Overview

8
8
years of professional experience

Work History

Customer Service Assistant

Zambia Airports Corporation Limited
01.2022 - Current

Internship (Customer Service Assistant)

Zambia Airports Corporation Limited
01.2018 - 01.2019

Education

DIPLOMA IN CLINICAL MEDICINE -

LUSAKA INSTITUTE OF APPLIED HEALTH SCIENCES
01.2022

GRADE 12 CERTIFICATE -

KANSENSHI SECONDARY SCHOOL
01.2016

GRADE 9 CERTIFICATE -

DOMINICAN CONVENT SECONARY SCHOOL
01.2013

GRADE 7 CERTIFICATE -

MAPANZA HOUSE SCHOOL
01.2011

Skills

  • Effective communication
  • Attention to detail
  • Adaptability
  • Quality assurance controls
  • Documentation and reporting
  • Complaint handling
  • Assertiveness
  • Teamwork and collaboration
  • Cross-functional collaboration
  • Multitasking Abilities
  • Customer service
  • Regulatory compliance
  • Calm under pressure

<Enter your own>

  • Date of Birth: 07/18/98
  • Gender: FEMALE
  • Nationality: ZAMBIAN
  • Marital Status: SINGLE

References

  • Mr. David Mulenga, ZAMBIA AIRPORTS CORPORATION LIMITED, SIMON MWANSA KAPWEPWE INTERNATIONAL AIRPORT, 0977388090, dmulenga1@yahoo.com
  • Mr. Paikani Mbao, ZAMBIA AIRPORTS CORPORATION LIMITED, SIMON MWANSA KAPWEPWE INTERNATIONAL AIRPORT, 0979255088, pmbao@yahoo.com
  • Mr. Henry Chilembo, ZAMBIA AIRPORTS CORPORATION LIMITED, SIMON MWANSA KAPWEPWE INTERNATIONAL AIRPORT, 0977633509, henryphiri@yahoo.com

Nrc Number

498749/61/1

Attributes

  • Reliability
  • Time balanced
  • Self-motivated
  • Sober minded
  • Able to work under minimum supervision and easily adapt
  • Team work participates in group work to achieve a better outcome
  • Interpretation-ability to interpret and apply legislation
  • Communication-profound and effective written, oral, Interpretation and audible
  • Great ability to establish successful working relationships internally and externally
  • Dexterity uses my hands in a skillful manner with excellence
  • Good sense of humor, very innovative and creative

Languages

Bemba
First Language
English
Proficient
C2
Nyanja
Upper Intermediate
B2

Timeline

Customer Service Assistant

Zambia Airports Corporation Limited
01.2022 - Current

Internship (Customer Service Assistant)

Zambia Airports Corporation Limited
01.2018 - 01.2019

DIPLOMA IN CLINICAL MEDICINE -

LUSAKA INSTITUTE OF APPLIED HEALTH SCIENCES

GRADE 12 CERTIFICATE -

KANSENSHI SECONDARY SCHOOL

GRADE 9 CERTIFICATE -

DOMINICAN CONVENT SECONARY SCHOOL

GRADE 7 CERTIFICATE -

MAPANZA HOUSE SCHOOL
NAONGA MWELWA