Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nason Sakala

Nason Sakala

Lusaka

Summary

Dynamic and results-driven waiter with extensive experience at Radisson Blu Hotel, excelling in order accuracy and customer interaction. Adept at resolving complaints and ensuring guest satisfaction, I consistently upheld food safety standards while promoting menu items to enhance sales. Proven ability to train new staff and maintain a positive dining experience. Helpful Room Service Server who thrives in fast-paced hospitality settings. Adept working in collaborative team settings or independently to meet guest needs. Polite Room Service Server with commitment to achieving exceptional customer service. Engaging professional offering many years of experience in hospitality industry. Dedicated to creating exceptional guest experiences through top-notch service and timely delivery of orders. Collaborative team player with strong communication skills.

Overview

11
11
years of professional experience

Work History

Hotel Waiter

Sun Hotel
Lusaka
10.2022 - 04.2025
  • Processed cash and credit card payments accurately and efficiently.
  • Followed up with guests regarding order quality to satisfaction.
  • Ensured proper food safety and sanitation standards were met when handling food and beverages.
  • Maintained a clean working environment by adhering to health and safety regulations.
  • Answered guest questions related to pricing and food and beverage ingredients.
  • Addressed food complaints with kitchen staff and promptly served replacement menu items.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Served food and beverages to customers.
  • Greeted guests in a friendly and professional manner.
  • Collected payment for meals served or cashed out customers using POS systems accurately.

Hotel Waiter

Radisson Blu Hotel
Lusaka
11.2021 - 10.2022
  • Took accurate food and drink orders, using a POS ordering software system.
  • Greeted customers, provided menus and answered questions about menu items.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted guests with making food and beverage selections.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Informed customers about specials, upselling additional food and drink items.
  • Trained new employees to perform duties.

Restaurant Waiter

Africa Cafe
Cape Town
05.2017 - 08.2021
  • Took accurate food and drink orders, using a POS ordering software system.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Filled condiments and napkin containers during slack periods.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.
  • Trained new employees to perform duties.
  • Resolved customer complaints in a polite manner according to company policy.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Assisted guests with making food and beverage selections.

Restaurant Waiter

Cubana green point
Cape Town
08.2014 - 05.2017
  • Took accurate food and drink orders, using a POS ordering software system.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Filled condiments and napkin containers during slack periods.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Education

High School Diploma -

Kwacha High School
Lusaka
11-2012

Skills

  • Point of sale operation
  • Food safety standards
  • Customer interaction
  • Menu knowledge
  • Order accuracy
  • Complaint resolution

Languages

English
First Language
English
Upper Intermediate (B2)
B2

Timeline

Hotel Waiter

Sun Hotel
10.2022 - 04.2025

Hotel Waiter

Radisson Blu Hotel
11.2021 - 10.2022

Restaurant Waiter

Africa Cafe
05.2017 - 08.2021

Restaurant Waiter

Cubana green point
08.2014 - 05.2017

High School Diploma -

Kwacha High School

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Nason Sakala