Natasha Chisanga
Lusaka
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment. Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Assistant Accountant
Vundiwe Zitha
06.2023 - Current
- Assistant accountant
- improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Streamlined accounting processes for increased efficiency by implementing new software solutions.
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
- Strengthened internal controls through regular review of policies and procedures, identifying areas for improvement or clarification.
- Facilitated smooth payroll processing by accurately entering employee data and verifying tax withholdings based on current regulations.
- Offered hands-on assistance to customers, assessing needs, and maintaining good stable relationship
Assistant Manager
Vundiwe Zitha
08.2022 - Current
- Assistant manager
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security to protect employees, customers and property.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor Of Administrative Studies - Business Administration
University of Lusaka
Silverest, Chongwe Mkushi Secondary School
MkushiSkills
- Collections Management
- Customer service
- Communication
- Attention to Detail
- Data Inputting
- Flexible Schedule
- Spreadsheet Software
- Leadership
- Interpersonal
- Problem solving
- Employee training
- Staff management
- Time management
- Contract management
Languages
English
Elementary (A2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Assistant Accountant
Vundiwe Zitha
06.2023 - Current
Assistant Manager
Vundiwe Zitha
08.2022 - Current
Bachelor Of Administrative Studies - Business Administration
University of Lusaka
Mkushi Secondary School
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