NATASHA KETURAH FUMBAUTA
LUSAKA,ZAMBIA
Summary
Young, dedicated professional who believes in the philosophy of leadership as a means to create and manifest a better future. Organized and equipped with a strong work ethic, actively seek opportunities that allow me to develop my skills and demonstrate leadership, driving positive outcomes for the organizations worked for and affiliate to.
Highly ambitious and eager to contribute meaningfully, committed to continuous learning and gaining experience to advance my career while supporting the development of my country. My experience in credit management has honed my ability to meet tight deadlines without compromising on quality. I bring a meticulous, detail-oriented approach to my work, ensuring excellence in every task.
In addition to my professionalism, I value collaboration and adaptability, making me a social and approachable team player who is both effective and enjoyable to work with.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
TRAINEE ASSOCIATE
VENTUS LEGAL PRACTITIONERS
Lusaka, Lusaka Province
08.2023 - Current
- Assisted in office administration tasks for streamlined operations.
- Collaborated with team members to enhance productivity.
- Participated in team meetings, improved communication
- Contributed to the creation of legal documents, including contracts, pleadings, and briefs
- Examined and evaluated legal materials, encompassing case records, statutes, regulations, and legal precedents.
- Engaged in legal research across diverse subjects pertinent to ongoing legal proceedings and matters.
- Generated case summaries and memoranda to assist Associates in their case preparations.
- Supported in the organization and management of case files and documentation.
- Executed factual investigations and gathered evidence to bolster legal arguments.
- Participated in legal strategy discussions, offering insights into case analysis.
- Kept abreast of recent advancements in laws, regulations, and legal practices.
- Carried out administrative duties such as filing, scheduling, and maintaining databases.
- Maintained strict adherence to confidentiality and ethical standards throughout all work activities.
- Concurrently involved in court proceedings
VACATIONAL LEGAL INTERN
NSAPATO & COMPANY
Lusaka, Lusaka Province
06.2023 - 07.2023
- Enhanced understanding of legal procedures by conducting research on relevant case laws.
- Assisted in drafting legal documents for successful court submissions.
- Improved efficiency of legal proceedings with detailed notetaking during client meetings.
- Reviewed and analyzing legal documents, including case files, statutes, regulations, and legal precedents.
- Prepared case summaries and memoranda to help attorneys in case preparation.
- Assisted in organizing and managing case files and documents.
- Stayed updated on recent developments in laws, regulations, and legal practices.
- Performed administrative tasks, such as filing, scheduling, and maintaining databases.
- Upheld confidentiality and ethical standards in all aspects of work.
Loan Administrative Officer/Collections Officer an
PESA FINANCE ZAMBIA LIMITED
Lusaka, Lusaka Province
11.2021 - 02.2023
- Simplified complex information via clear, concise written communication skills, eased understanding across departments.
- Prioritized tasks for timely completion of projects.
- Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
- Maintaining debt collection portfolio.
- Responsible for sales and all collections efforts regarding portfolios; daily monitor client repayments & acted immediately on loans in arrears according to lending policy.
- Presented all delinquent clients and recommend solutions to arrears committee & implement committee decisions.
- Developed collections methods that consistently lead to achieving or exceeding company financial goals.
- Assessment of each client’s creditworthiness
- Develop appropriate and effective payment plans with defaulting clients & ensure that such clients pay according to the plan.
- Achieve significant sales and debt recovery targets.
- Provide daily & weekly consolidated reports on the number of loans plus their values
- Conducted pre/post disbursement field visits to ascertain existence of the clients, businesses due diligence & verification of the quality of collateral pledged.
- Compiled and evaluated monthly statistics concerning the number of accounts in collection, amounts collected, amounts that remain to be collected and coordinates and compiles monthly summaries for review by Management.
Customer care agent
ISON BPO - MTN ZAMBIA
Lusaka, Lusaka Province
02.2018 - 08.2018
- Delivered excellent customer service by addressing concerns and queries promptly.
- Nurtured client relationships for increased satisfaction.
- Achieved high level of customer loyalty with efficient problem resolution strategies.
- Handled inbound calls to provide product information and assistance.
- Taking over 50 customers per day
- Cross selling of the MTN products and services and helping customers get accustomed to their use.
- Selling/Creation of Mobile money accounts
- Facilitated money transfers
Cashier
PAX SOLUTIONS - EPICH TECH CAR WASH
Lusaka, Lusaka Province
01.2017 - 08.2017
- Day to day Management of company operations.
- Customer care Management (Offering promotions on products/services).
- Introduced efficient bay rotation systems & operational strategies that remained profitable for the business.
- Balanced till at end of day, maintaining accurate records.
Education
Legal Practitioners qualification Certificate - law
ZAMBIA INSTITUTE FOR ADVANCED LEGAL EDUCATION
Lusaka Province, Zambia 10.2023 - 11.2024
Bachelor of Laws - law
UNIVERSITY OF LUSAKA
Lusaka, Zambia 08.2018 - 06.2022
GCSEs - SENIOR SECONDARY, ECZ
CHIPEMBI GIRLS SECONDARY SCHOOL
Lusaka, Zambia 01.2014 - 10.2016
Skills
- Teamwork and collaboration
- Communications
- Conflict resolution
- Public Speaking
- Credit Assessment
- Legal Services
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Languages
English
Fluent
Bemba
Fluent
Nyanja
Upper intermediate
Affiliations
- Music, teaching
References
References available upon request.
Timeline
Legal Practitioners qualification Certificate - law
ZAMBIA INSTITUTE FOR ADVANCED LEGAL EDUCATION
10.2023 - 11.2024
TRAINEE ASSOCIATE
VENTUS LEGAL PRACTITIONERS
08.2023 - Current
VACATIONAL LEGAL INTERN
NSAPATO & COMPANY
06.2023 - 07.2023
Loan Administrative Officer/Collections Officer an
PESA FINANCE ZAMBIA LIMITED
11.2021 - 02.2023
Bachelor of Laws - law
UNIVERSITY OF LUSAKA
08.2018 - 06.2022
Customer care agent
ISON BPO - MTN ZAMBIA
02.2018 - 08.2018
Cashier
PAX SOLUTIONS - EPICH TECH CAR WASH
01.2017 - 08.2017
GCSEs - SENIOR SECONDARY, ECZ
CHIPEMBI GIRLS SECONDARY SCHOOL
01.2014 - 10.2016
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