Summary
Overview
Work History
Education
Skills
Affliations
Accomplishments
References
Timeline
Generic

Natasha Lisita

Lusaka

Summary

Results-driven Senior Manager with over 20 years of experience in implementing business applications, with a focus on ERP and Asset management systems. I am recognized for my exceptional leadership and team management skills, which enable me to streamline complex business processes and enhance operational efficiency. My commitment to ethical practices fosters collaboration and drives both organizational and personal growth.

I specialize in developing and executing strategic initiatives that enhance business performance. I excel at creating high-performing teams and fostering cross-functional collaboration to develop innovative solutions for complex challenges. I am diligent in maintaining seamless operations, effectively managing budgets, training staff, and monitoring procedures to maximize efficiency while meeting operational needs.

With a proven track record of developing long-term technology roadmaps that align with organizational goals, I ensure that technology initiatives deliver significant value. I excel in overseeing ICT/ERP personnel, fostering a collaborative work environment through effective communication and mentorship, empowering team members to reach their full potential.

My experience includes successfully leading numerous ICT projects from planning through execution, utilizing project management methodologies to ensure timely and budget-compliant delivery. My commitment to providing exceptional user support ensures prompt technical assistance for end-users, improving overall user experience while continuously refining support processes. As a strategic thinker with a passion for innovation, I am dedicated to advancing organizational growth through technological excellence

Overview

21
21
years of professional experience

Work History

Senior Manager, Enterprise Resource Planning

ZESCO Limited
Lusaka
03.2022 - Current

Responsible for leading the strategic planning, implementation, and optimization of ERP solutions that integrate core business functions, and enhance asset management capabilities. This role involves collaborating with cross-functional teams to align technology initiatives with organizational goals, ensuring the ERP system supports operational efficiency, and data-driven decision-making.

Key Responsibilities:

  • Strategic Leadership: Develop and execute a comprehensive strategy for ERP and asset management systems that align with business objectives, driving continuous improvement and innovation.
  • Project Management: Oversee the full lifecycle of ERP projects, including planning, execution, monitoring, and reporting, ensuring projects are delivered on time and within budget.
  • System Integration: Ensure seamless integration of ERP systems with existing applications and processes to enhance data flow and operational efficiency.
  • Data Governance: Establish data management frameworks to ensure data integrity, security, and compliance with regulatory requirements.
  • Change Management: Lead change management efforts to facilitate smooth transitions during system implementations or upgrades, minimizing disruption to business operations.
  • Team Development: Build and manage high-performing teams of ERP specialists, providing mentorship, and fostering a culture of collaboration and continuous learning.
  • Stakeholder Engagement: Collaborate with executive leadership and key stakeholders to identify business needs, gather requirements, and customize the ERP system accordingly.
  • Training and Support: Develop training programs for end users to maximize system utilization and improve overall productivity.

Manager, Enterprise Resource Planning

ZESCO Limited
04.2021 - 03.2022

Responsible for the tactical oversight and continuous improvement of the ERP systems and Asset management systems processes within the organization. This role focuses on aligning technology solutions with operational needs, ensuring that systems effectively support business functions, and drive efficiency. Key Responsibilities:

Key Responsibilities:

  • Operational Management: Oversee the day-to-day operations of ERP and asset management systems, ensuring they meet organizational requirements, and performance standards.
  • System Optimization: Identify opportunities for enhancing system functionality and efficiency, implementing best practices to streamline processes across departments.
  • Collaboration with Stakeholders: Work closely with department heads, and end users, to gather feedback, assess needs, and customize ERP solutions to support business objectives.
  • Project Coordination: Manage smaller-scale ERP projects, including system upgrades, enhancements, and integrations, ensuring alignment with project timelines and budgets.
  • User Training and Support: Develop training materials and conduct sessions to ensure users are proficient in utilizing ERP systems effectively.
  • Data Integrity and Compliance: Ensure data accuracy, security, and compliance with relevant regulations within the ERP system.
  • Vendor Management: Liaise with software vendors to address issues, facilitate updates, and ensure optimal system performance.

Principal Engineer – System Utilities

ZESCO Limited
04.2012 - 03.2021

Responsible for enhancing operational efficiency through the development, implementation, and support of business applications and processes.

Key responsibilities:

  • Solution Design: Analyze customer requirements to create tailored technical solutions.
  • Documentation: Produce comprehensive technical documentation, including user manuals, and system diagrams.
  • Research and Development: Explore new technologies to inform product design and innovation.
  • Mentorship: Provide guidance and support to junior engineers, fostering professional growth within the team.
  • Project Management: Oversee projects from conception to completion, ensuring timely delivery of high-quality products.
  • Cross-Functional Collaboration: Lead design reviews and risk assessments, working closely with stakeholders for successful product launches.
  • Quality Assurance: Implement processes to ensure product reliability and performance, including troubleshooting complex systems.
  • Performance Optimization: Evaluate existing systems for optimization opportunities, and recommend enhancements based on performance data.
  • Testing and Support: Conduct experiments to test system functionality, and provide technical support to internal customers.

Documentation Development: Author standard operating procedures (SOPs), and create effective manuals for implementation.

  • This role requires a strong blend of technical expertise, leadership skills, and a commitment to delivering high-quality software solutions.

Senior IT Engineer- Software & Administration

ZESCO Limited- Corporate Database & Applications
10.2008 - 04.2012

Responsible for coordinating the effective utilization of Business Information Utility Systems, including the Design and Construction System (DCS), Outage Management System (OMS), and Plant and Equipment Management System (PEMS). This role ensures the availability and accessibility of these systems for users, maintaining data quality to support informed management decision-making.

IT Engineer - Software & Administration

ZESCO Limited- Corporate Database & Applications
12.2006 - 10.2008

The role serves as the primary liaison between information systems and the broader organization, translating business needs into effective information requirements and systems. This role focuses on ensuring the availability and accessibility of critical systems, including the Design & Construction System (DCS), Outage Management System (OMS), and Plant and Equipment Management System (PEMS).

  • This position required strong problem-solving skills, attention to detail, and the ability to collaborate effectively with various stakeholders to enhance system functionality.

Graduate Software Engineer

ZESCO Limited
04.2004 - 11.2004

This position is designed for recent graduates eager to develop their software engineering skills in an operational context, with a strong emphasis on system support and user collaboration. The key responsibilities include ensuring the availability and accessibility of business application systems, managing user profiles to maintain data integrity, and resolving data inconsistencies to uphold system reliability. The role also involves supporting user acceptance testing for system updates, providing technical assistance to users, and analyzing errors in the system to foster continuous improvement.

Education

Senior Management Development Programme

University Of Stellenbosch
01-2025

Bachelor of Science With Honors - Information Systems with Business Management

University of Greenwich
06-2002

BTEC Advanced General National Vocational Qualification -

The College of North West London
07-1999

BTEC International General National Vocational Qualification -

The College of North West London
07-1997

International General Certificate of Secondary Educational -

Chengelo Secondary School
12-1995

Skills

  • Strategic visionary leadership
  • Change Management
  • Analytical thinking
  • Data-Driven Decision Making
  • Project Management
  • Cross-functional collaboration
  • Communication and influence
  • Risk Management
  • Vendor Management
  • Financial Strategy and Budget Management

Affliations

Member of Engineering Institution of Zambia (EIZ)

Member of Information and Communication Technologies Association of Zambia (ICTAZ)

Accomplishments

  • Integrated Core Business Applications: Successfully integrated key business applications to house developed systems, including Budget Management, Subsistence Management, Petty Cash, Payroll, and Human Capital Management Systems with in-house implemented systems to enhance operational efficiency.
  • Extended Chart of Accounts (COA): Led the extension of the Chart of Accounts to reflect organizational structural changes, facilitating the deployment of the 2023 Budget in alignment with the updated structure.
  • Upgraded Oracle E-Business Suite: Directed the upgrade of the Oracle E-Business Suite application from version 12.1.3 to 12.2.11, ensuring enhanced functionality and performance.
  • Re-implementation of Chart of Accounts: Spearheaded the re-implementation of the Chart of Accounts within the Oracle Financial Management System to align with the new organizational structure, effectively realigning core business applications with changes in reporting structures.
  • Enhanced Prepaid System: Led the upgrade of the prepaid system to ensure compliance with Token ID rollover requirements and to prepare the system for smart meter integration.
  • Implemented Customer Meter Rollout: Oversaw the successful implementation of Token ID rollover for customer meters, enhancing operational capabilities.
  • Executed Approved Electricity Tariffs: Managed the implementation of electricity tariffs approved by the Energy Regulation Board, ensuring compliance and alignment with regulatory standards.

References

References available upon request.

Timeline

Senior Manager, Enterprise Resource Planning

ZESCO Limited
03.2022 - Current

Manager, Enterprise Resource Planning

ZESCO Limited
04.2021 - 03.2022

Principal Engineer – System Utilities

ZESCO Limited
04.2012 - 03.2021

Senior IT Engineer- Software & Administration

ZESCO Limited- Corporate Database & Applications
10.2008 - 04.2012

IT Engineer - Software & Administration

ZESCO Limited- Corporate Database & Applications
12.2006 - 10.2008

Graduate Software Engineer

ZESCO Limited
04.2004 - 11.2004

Senior Management Development Programme

University Of Stellenbosch

Bachelor of Science With Honors - Information Systems with Business Management

University of Greenwich

BTEC Advanced General National Vocational Qualification -

The College of North West London

BTEC International General National Vocational Qualification -

The College of North West London

International General Certificate of Secondary Educational -

Chengelo Secondary School
Natasha Lisita