Natasha Pinto
5 Aintree Road ,Highlands ,Harare
Summary
Dynamic professional with extensive experience at Prodairy Pvt Ltd, excelling in cash management and customer satisfaction. Proven ability to enhance operational efficiency through meticulous data entry and effective communication. Skilled in bookkeeping and relationship building, consistently achieving high accuracy in financial reporting and fostering brand loyalty.
Overview
4
4
years of professional experience
Work History
Cashbook Clerk
Prodairy Pvt Ltd
03.2025 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Assisted in budget preparation to ensure financial efficiency within department.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Input data into spreadsheets and databases.
Inventory Clerk
Prodairy Pvt Ltd
Harare , Zimbabwe
03.2024 - 02.2025
- Maintained inventory count, tracked usage, and documented variances.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
- Completed physical inventory counts each month.
- Kept detailed records of damaged or defective products, ensuring timely returns or disposals as needed.
- Processed warehouse transfers ,credit notes for goods returned ,stock write offs ,fuel issues ,goods received notes for fuel and stationery inventory in Sage Evolution.
- Coordinated effectively with sales teams on product availability information, enabling them to provide accurate updates to customers on lead times.
- Supported reporting, accounting and record keeping staff with accurate updates regarding shipment information.
Cashier
Zoya Pvt Ltd
Harare ,Zimbabwe
01.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Developed rapport and fostered brand loyalty by offering personalized service.
Administrative Clerk
New Horizons
Lusaka , Zambia
02.2021 - 11.2022
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
Education
ACCA - Accounting
Zambia Centre For Accountancy Studies
Lusaka , ZambiaSkills
- Telephone etiquette
- Customer satisfaction
- Cash management
- Administrative tasks
- Relationship building
- Spreadsheet development
- Bookkeeping
- Travel arrangements
Accomplishments
-Improved inventory accuracy : Implemented efficient stocktaking and reconciliation processes, resulting in a 25% reduction in inventory discrepancies.
Timeline
Cashbook Clerk
Prodairy Pvt Ltd
03.2025 - Current
Inventory Clerk
Prodairy Pvt Ltd
03.2024 - 02.2025
Cashier
Zoya Pvt Ltd
01.2023 - 02.2024
Administrative Clerk
New Horizons
02.2021 - 11.2022
ACCA - Accounting
Zambia Centre For Accountancy Studies