Natasha Amanda Soko
Summary
Self-motivated and target driven lady, with creative, problem solving techniques. I pride myself in always being positive, working smart and professionally. I believe that I will be an important benefit to any organization given my experience, dedication and the great pride I take in my work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bank Teller
First Capital Bank
06.2018 - Current
- To receive cash deposits and pay-out cash against cash withdraw slips efficiently and accurate control of cash in accordance with the bank policies and procedures.
- Carry out internal transfers.
- Accept out-ward cheque deposits.
- Attend to cash verification requests from Bank of Zambia.
- Carry out over the counter Foreign Currency Transactions.
- Customer balance inquiry.
Cash Officer-Training
First Capital Bank
01.2023 - 12.2023
- To manage and maintain cash limits in the vault and ensure prompt expatriation of excess.
- Plan and co-ordinate delivery and collection of cash to and from the Central Bank
- Hold in joint custody keys to vault.
- Ensure accurate and timely processing and reconciliation of general ledger books.
- Maintain the cash vault for the branch by reconciling the cash balances on daily basis.
- Review/Approve transactions processed by the tellers during the day.
- Maintain all records/ registers for the department.
- Liaise with the other Banks for deposits and withdrawal of cash.
Customer Service Officer
First Capital Bank
08.2020 - 11.2020
- Greet the customers when they enter the bank
- Resolve queries, understand the customers' requirements, and direct them to appropriate desk
- Take accountability to solve issues from beginning to end
- Explain the several facilities provided by the bank, and teach the customer how they can avail each facility
- Provide the forms to be filled for availing facilities such as account opening
- Promote various financial products sold by the bank and help customers make the right choice as per their budget
- Verify the contact details of the customers periodically and update the records with the changes
- truncation of outward cheques.
Loan Consultant -Intern
GS Cash Advance
06.2015 - 08.2015
- Interview the prospective clients, to determine the needs of the consumer and to get details about the information pertinent to the loan application
- To gather financial details of the client and to suggest to the client the accurate loan product that suits their requirement
- To request all the information that might be necessary for the evaluation of the loan application like credit reports
- Manage all communication with customers, e.g to remind them when their loans were due.
Cashier
Kadi Foods
03.2011 - 01.2012
- Process cash and EFTPOS transactions using cash registers and POS system, involving scanning items, and collecting payments
- Issuing receipts and collecting payments
- Providing refunds or exchanges when legally required to do so
- Handle customer complaints, feedback and quires in a polite and appropriate manner
- Be well informed on all products stocked in the store
- Recommend products suited to the customers' needs.
Education
Associate of Science - Project Planning And Management
Handsworth Institute Of Health Sciences&Technology
Lusak, Zambia03.2023
Associate of Science - Monitoring And Evaluation
Handsworth Institute Of Health Sciences&Technology
Lusaka,Zambia03.2023
Bachelor of Science - BSc Economics And Finance
University Of Lusaka (UNILUS)
Lusaka,Zambia10.2017
GCE "O" Level School Certificate -
Mazabuka Girls' Sec School
Mazabuka, Zambia11.2010
Skills
- Excellent analytical, problem-solving and decision-making capabilities
- Excellent research skills and report writing skills
- Excellent oral and written communication skills with a strong ability to work well and collaborate with others
- Strong multi-tasking ability as well as ability to manage deadlines in a dynamic, fast-paced environment
- Ability to quickly interpret, summarize, and disseminate large volumes of data into actionable management information
- Ability to pay attention to detail
- Ability to work calmly, tactfully, and effectively under pressure
- Proven ability to manage time
- Strong interpersonal and technical skills and a professional demeanor
- Flexible attitude towards work, proactive in organizing and planning own work as well Coordinating
- Innovative
- Of sound character, honest, enthusiastic, confident and self-motivated
- Self-starter and can work under minimum or no supervision
- Computer Literate
- Competent with Microsoft Packages (Excel, Word, Outlook and Power Point)
Certification
- Employee of the month January 2023
- Completion of Anti money laundering Training december 2022
Interests
- Writing
- Reading
- Taking walks
- Nature
Languages
Nyanja
Native language
English
Upper intermediate
B2
References
- Moses Mugwagwa
Branch Manager
First Capital Bank
Lusaka.
Cell: +260 973 821 442
- Charity Koki
Manager
GS Cash Advance
Mazabuka.
Cell: +260 976 544 938
- John Kantumoya
CEO
Kadi Foods
Mazabuka.
Cell: +260 977 445 005
Timeline
Cash Officer-Training
First Capital Bank
01.2023 - 12.2023
Customer Service Officer
First Capital Bank
08.2020 - 11.2020
Bank Teller
First Capital Bank
06.2018 - Current
Loan Consultant -Intern
GS Cash Advance
06.2015 - 08.2015
Cashier
Kadi Foods
03.2011 - 01.2012
Associate of Science - Project Planning And Management
Handsworth Institute Of Health Sciences&Technology
Associate of Science - Monitoring And Evaluation
Handsworth Institute Of Health Sciences&Technology
Bachelor of Science - BSc Economics And Finance
University Of Lusaka (UNILUS)
GCE "O" Level School Certificate -
Mazabuka Girls' Sec School
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