NAWEZI CHINYANTA
Lusaka
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
20
20
years of professional experience
Work History
Founder and CEO
Nawezis Cake Creation
02.2016 - Current
- Established a successful business by identifying market needs and developing innovative solutions.
- Improved bakery efficiency by assisting in the preparation of dough, fillings, and other baking components.
- Enhanced bakery productivity by streamlining baking processes and implementing efficient time management techniques.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Implemented inventory control measures, reducing waste and lowering overall costs for the bakery.
- Maintained a clean and safe work environment by adhering to sanitation guidelines and safety procedures.
- Ensured customer satisfaction with prompt and courteous service when assisting with bakery counter sales.
Sales Administrative Assistant
Turbo Agencies
02.2014 - 05.2015
- Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
- Streamlined sales processes with efficient data entry and management of client information.
- Optimized team performance, scheduling meetings, organizing travel arrangements, and managing expense reports for sales representatives.
- Stocktaking
- Filing
Receptionist
Cage Primetime Logistics
03.2011 - 11.2014
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Switchboard operator
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Community Service Volunteer
City Life Church
03.2010 - 12.2010
- Improved community engagement by organizing and leading various volunteer initiatives.
- Enhanced local environment through regular neighborhood cleanups and beautification projects.
- Promoted community wellness by coordinating and participating in health education workshops.
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
- Distribution of fliers
Receptionist - Temp
OZ Healthcare Communication
10.2009 - 01.2010
- sending faxes and emails
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Reduced incoming call response time by implementing an effective call routing system.
Sales Assistant
Books Galore
04.2007 - 05.2008
- Increased sales by building strong customer relationships and providing excellent service.
- Invoicing and filling
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Administrative Assistant
Dynamic Dimensions
12.2003 - 12.2005
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
High School Diploma -
Damelin College
Johannesburg, South Africa 11.2009
Skills
- Revenue development
- Customer Acquisition
- Consulting
- Business Administration
- Marketing
- Market Knowledge
- Business Planning
References
Books galore
Letty Mahlongu
0114655524
1
267724080544
Turbo Agencies
Sean kennedy
Sean@anprocurement.co.za
260969514735
Timeline
Founder and CEO
Nawezis Cake Creation
02.2016 - Current
Sales Administrative Assistant
Turbo Agencies
02.2014 - 05.2015
Receptionist
Cage Primetime Logistics
03.2011 - 11.2014
Community Service Volunteer
City Life Church
03.2010 - 12.2010
Receptionist - Temp
OZ Healthcare Communication
10.2009 - 01.2010
Sales Assistant
Books Galore
04.2007 - 05.2008
Administrative Assistant
Dynamic Dimensions
12.2003 - 12.2005
High School Diploma -
Damelin College
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