Nazo Mhango
Lusaka
Summary
A dynamic sales, fintech, strategy and business development enthusiast, with nearly a decade of experience, consistently delivering outstanding results in the ever-evolving landscape of sales and fintech.
Proven track record of boosting revenue through innovative sales strategies and visionary leadership, building and nurturing high-value client relationships resulting in substantial business growth. Spearheaded expansion efforts into new markets across East and Southern Africa, delivering impressive results.
A journey that has taken Nazo across diverse landscapes in the fintech sphere, where Nazo's exceptional communication and interpersonal skills, coupled with a knack for people management, have proven indispensable.
Overview
9
9
years of professional experience
Work History
COUNTRY MANAGER
Network International
01.2023 - Current
- Lead the charge in expanding our payment processing company's footprint, orchestrating operations to secure profitability and foster sustainable growth.
- Craft and execute strategic blueprints in harmony with corporate vision, propelling business development ventures into uncharted territories and burgeoning regions.
- Steer the financial helm of the nation's operations, meticulously navigating through P&L intricacies, Gross Marginal Value, Net Marginal Value, and revenue streams to deliver robust contributions to the bottom line.
- Forge strategic alliances with pivotal stakeholders, including marketplace juggernauts, suppliers, and governmental bodies, to cultivate fertile grounds for growth and nurture symbiotic partnerships.
- Instill an indelible brand ethos across every facet of our operations, ensuring a seamless and consistent market presence that resonates with our audience.
- Uphold stringent adherence to local regulatory frameworks, adeptly managing legal affairs and compliance matters to safeguard operational integrity.
- Cultivate and nurture robust relationships with key stakeholders, serving as the quintessential liaison for all business-related endeavors.
- Galvanize and mentor a high-performing cadre of professionals across multifarious domains, fostering a culture of innovation, collaboration, and excellence.
- Keep a vigilant eye on shifting market tides and competitive currents, deftly recalibrating strategies to maintain our competitive edge.
- Deliver succinct and insightful reports on the country's performance to regional leadership, arming decision-makers with actionable insights.
- Engage in synergistic collaborations with regional and global counterparts, harmonizing strategic imperatives and disseminating best practices for collective advancement.
REGIONAL SALES MANAGER
M-KOPA
05.2022 - 12.2022
- Supported, trained and motivated team of professionals to consistently meet annual goals for sales and production, achieved 100% sales growth month on month for half a year consistently.
- Supervised sales strategy, training, team structure and communication of regional sales program.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
- Created and maintained sales environment to support business objectives
- Led, coached and developed employees to achieve sales goals.
- Analyzed regional market trends to discover new opportunities for growth.
- Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
- Held weekly meetings with each representative to talk one-on-one, resolve issues and provide tailored training.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
- Developed and managed regional sales program and market operations.
- Penetrated new markets by investigating competitor products, services and trends.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
- Hired and motivated high-performing sales team achieving over and above set objectives.
- Used change methodologies to increase sales and led projects for increased productivity.
- Supported sales team members to drive growth and development.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Directed and coordinated products, services and sales activities.
- Resolved customer complaints regarding sales and service.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Gained market share in new sales performance through aggressive team training.
NATIONAL CHANNELS SALES COORDINATOR
Kazang Zambia
10.2021 - 04.2022
- Merchant Account Coordinator: Identified key strategic merchant accounts for mobile money payments, bolstered revenue streams by 75% after 3 months of joining.
Coordinated onboarding, MOU sign-up, rollout, training, and branding efforts. - Nationwide Team Leader: Led a nationwide team responsible for merchant identification and onboarding.
Presented value propositions and facilitated POS terminal setup for mobile money payments. - Key Account Relationship Manager: Cultivated strong relationships with existing key accounts.
Provided top-notch customer service, resolved issues, and ensured smooth operations. - Marketing Support Specialist: Provided marketing support to drive product visibility and usage among merchants.
Conducted branding and awareness campaigns for both new and existing merchants. - ROI Strategist: Drove ROI by ensuring forecasted retention values through in-store customer transaction campaigns.
Monitored merchant POS transactions and profitability, providing daily reports for performance management. - MNO Liaison: Liaised with mobile network operators to adapt to changing market demands and address customer pain points.
- Sales Process Manager: Managed end-to-end sales process, including lead generation, negotiations, deal closure, and after-sales support.
Ensured adherence to ROI structures and POS growth targets.
REGIONAL SALES MANAGER
Top Image Africa
08.2017 - 06.2021
- Regional Sales Leader: Led a team of sales professionals across multiple provinces in Southern Zambia, ensuring achievement of regional targets.
Directed field force operations and maintained P&L responsibility with a focus on industry-leading customer service. Achieved 75% market share. - MTN MoMo Growth Strategist: Strategized to expand the MTN MoMo customer base and manage an active base of transaction merchants.
Led recruitment, training, and management of a high-performing team of trade development representatives and brand ambassadors. - Sales Performance Manager: Oversaw recruitment, training, and performance management of MoMoPay merchants facilitating cashless payments.
Monitored and analyzed sales performance through reports, implemented training to enhance capacity, and ensured targets were met. - Market Intelligence Provider: Provided market and customer intelligence to aid in marketing planning and implementation of campaigns in the assigned region.
- Sales Program Supervisor: Supervised regional sales strategy, training, team structure, and communication, fostering growth and development among employees.
Conducted market research, analyzed trends, and led projects to increase sales and market share.
REGIONAL TEAM LEAD
Top Image Africa
07.2018 - 07.2020
- Regional Operations Director: Directed field force operations, ensuring industry-leading customer service and meeting regional targets.
- Trade Development Manager: Managed recruitment, grooming, and supervision of high-performing trade representatives and brand ambassadors for aggressive MTN MoMo customer acquisitions.
- Agent Management Specialist: Interacted with and managed cash in and cash out agents for the MTN Mobile Money network, ensuring effective operation.
- Retail Engagement Facilitator: Collaborated with MTN's regional sales representatives to engage retailers, push sales, and execute marketing campaigns.
- Acquisition Target Achiever: Facilitated attainment of projected MTN Mobile Money acquisition targets on a quarterly and annual basis.
- Query Resolution Expert: Handled first-line resolution of queries from merchants, customers, and Mobile Money stakeholders.
- Documentation Coordinator: Consolidated and processed agent contracts for MTN HQ.
- Forum Organizer: Planned and executed regional agent forums until closure.
TRADE DEVELOPMENT REPRESENTATIVE
Top Image Africa
08.2017 - 03.2018
- Merchant Network Growth Strategist: Focused on expanding MTN Mobile Money merchant network and customer base to enhance financial inclusion and revenue.
- CBD Merchant Manager: Recruited, trained, and managed MTN MoMo merchants in Lusaka CBD.
- Brand Ambassador Supervisor: Recruited, trained, and supervised brand ambassadors to drive aggressive MTN MoMo acquisitions.
- Branding Coordinator: Oversaw branding efforts for all MTN MoMo outlets to maintain consistent branding standards.
- Promotions Leader: Spearheaded promotions for all MTN Mobile Money products and services to drive awareness and adoption.
SALES SUPERVISOR
Swivel Marketing Limited
01.2015 - 01.2017
- Growth Leader: Focused on boosting MTN Zambia's Gross Adds and supporting sales/marketing efforts for all products.
- Achieved 100% sales targets for 1 year consistently.
- Brand Ambassador Supervisor: Managed a team driving MTN Gross Adds aggressively.
- Sales Representative: Marketed and sold MTN products including phones, SIM cards, MiFi's, and routers.
- Retail Engagement Manager: Trained retailers, handled complaints, and engaged with customers.
- Stock Coordinator: Managed stock issuance, sales, and accountability.
- Customer Feedback Collector: Gathered feedback for operational optimization and customer satisfaction.
- Sales Support Specialist: Assisted in upselling, closing sales, and provided guidance.
- Customer Service Promoter: Built a customer-focused culture to enhance loyalty.
- Performance Driver: Supported targets to improve sales and satisfaction.
- Employee Mentor: Mentored staff in sales handling and issue resolution.
- Sales Strategist: Developed effective sales strategies and trained new hires.
- Profit Maximizer: Increased profits through ambitious goals and customer-centric focus.
Education
Bachelor of Arts - Business Administration
UNICAF University
Lusaka, Zambia02.2024
Diploma - Sales and Marketing Operations
UNIATHENA
Online 06.2023
Level 4 Diploma - Business Development and Administration
UK Professional Development Academy
Online 04.2023
Executive Diploma - Strategic Management and Innovation
UNIATHENA
Online 01.2023
Diploma - Business Administration
Alison, United Kingdom
Online 04.2022
Certificate - Digital Money
Digital Frontiers Institute, South Africa
Online 04.2021
Skills
- Negotiation and Persuasion
- Business Development
- Problem-Solving
- Sales Lifecycle Management
- Forecasting and Reporting
- Budget Management
- Sales Leadership
- Verbal and Written Communication
- Team Recruiting and Onboarding
- Detail-Oriented
Certificates
- Understanding the South African Electronic Payments Framework and Landscape Understanding the South African Electronic Payments Framework and Landscape
Transact Connect (Pty) LtdTransact Connect (Pty) LtdIssued Sep 2023Issued Sep 2023Credential ID 5577094
- FinTech - Digital Payments (Card & POS) Tools and Strategies FinTech - Digital Payments (Card & POS) Tools and Strategies
UdemyUdemyIssued Jan 2023Issued Jan 2023Credential ID UC-ec743c8f-7baa-454e71-d9cd71f71185
social Media
https://www.linkedin.com/in/nazo-mhango-0571a9185/
Timeline
COUNTRY MANAGER
Network International
01.2023 - Current
REGIONAL SALES MANAGER
M-KOPA
05.2022 - 12.2022
NATIONAL CHANNELS SALES COORDINATOR
Kazang Zambia
10.2021 - 04.2022
REGIONAL TEAM LEAD
Top Image Africa
07.2018 - 07.2020
REGIONAL SALES MANAGER
Top Image Africa
08.2017 - 06.2021
TRADE DEVELOPMENT REPRESENTATIVE
Top Image Africa
08.2017 - 03.2018
SALES SUPERVISOR
Swivel Marketing Limited
01.2015 - 01.2017
Bachelor of Arts - Business Administration
UNICAF University
Diploma - Sales and Marketing Operations
UNIATHENA
Level 4 Diploma - Business Development and Administration
UK Professional Development Academy
Executive Diploma - Strategic Management and Innovation
UNIATHENA
Diploma - Business Administration
Alison, United Kingdom
Certificate - Digital Money
Digital Frontiers Institute, South Africa
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