NCHIMUNYA MAJORY MUKALI
Lusaka
Summary
Seasoned Bank Branch Manager with comprehensive experience in retail banking operations, deposit mobilization and growth, and team leadership. Known for delivering exceptional customer service while maximizing profitability. Skilled in risk management,general ledger reconciliations, financial analysis, and strategic planning. Have made significant contributions to business development and operational efficiency in previous roles, Knowledgeable in KYC policies,AML and BOZ Regulations. I am proficient in Microsoft office; word, Excel, outlook, power point, as well as systems such as Oracle, flex cube, SAP, and ZRA Tax online.
Overview
12
12
years of professional experience
Work History
ACCOUNTS ASSISTANT - PAYABLES & IMPREST
Zambia Revenue Authority
05.2023 - Current
- Prepared and processed invoices and payments
- Maintained accurate records of financial transactions.
- Ensured accuracy of data entry into accounting systems by verifying documents against source information.
- Participated in month end closing process by preparing journal entries and accruals.
- Managed vendor relations through timely invoice payments and resolving any outstanding payment disputes.
- Supported external auditors during annual audits by providing requested documents promptly.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Reconciled expenses and financial records.
- Preparation and processing of payments of Withholding VAT and Turnover Tax.
- Undertaking the reviewing and processing of imprest returns received from all ZRA stations nationwide for reimbursement on a monthly basis.
- Capturing and updating cashbooks using the SAP system
- Reconciling all vendor accounts monthly, identifying, and correcting any accounting discrepancies
- Preparing and entering all journal voucher entries into the SAP system
- Undertaking the verification and recording fixed assets in SAP
- Expensing imprest items in accordance with the allocated budgets
TREASURY OFFICER (REVENUE COLLECTION - RTGS DESK)
Zambia Revenue Authority
09.2020 - 04.2023
- Ensured that all funds received from taxpayers are accurately receipted and properly accounted for
- Prepared RTGS schedules for receipting by the cash office
- Conducted daily reconciliations of RTGS-receipted payments
- Followed up with commercial banks on any unadvised RTGS payments and unreceipted transactions
- Resolved taxpayer queries promptly
- Conducted e-payment sensitization for both staff and taxpayers
BRANCH MANAGER
Access Bank Zambia Limited
09.2018 - 09.2020
- Providing Human Resource Management: Coached, mentored and developed the branch team, Ensured team members discharged their duties in line with Bank Policies, procedures and regulations and provided oversight on the deliverance of KPI's by all branch staff as well as staff performance reviews and appraisal
- Overseeing Business Performance: Provided effective branch cost management, worked on achieving profits for the branch and contributed to the banks profit target for the year
- Created business strategies aimed at generating sales leads for the branch
- Overseeing Branch Operations and Cash Management: Ensured audit readiness, provided supervision to bank tellers and customer service officers
- Ensured compliance with all legal and regulatory requirements including Know Your Customer (KYC) policies
- Undertook daily review and reconciliations of Branch General Ledgers and preparation of Daily and month end reconciliations as well as ensured submission is done on time
- Ensured compliance with cash management of vault operations, procedures and cash branch limits
- ATM Management: Ensured that 99% up time of Branch and offsite ATMs and ensured replenishment before recommended minimum threshold
- Resolved escalated customer complaints in a timely manner.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Identified opportunities for process improvement initiatives within the branch.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Verified cash by balancing cash drawers and maintaining cash count records.
ASSISTANT BANKING OFFICER - OPERATIONS
United Bank for Africa Zambia PLC
03.2018 - 09.2018
- Monitored and ensured all branches operated within their cash on premises holding and operating limits and arrange for cash requests
- Performed daily, weekly and monthly reconciliations of all GL Operations accounts and ensured nil balances
- Received and reviewed for compliance all incoming invoices and requests for payments by finance and ensured all payments have necessary documentation before invoices can be submitted to finance for payment
- Ensured all Branches are balancing daily, close day for all branches and advise 'group operations' at E.O.D
BANK SENIOR TELLER
Standard Chartered Bank Zambia
03.2013 - 03.2018
- Carried out day to day counter transactions and offer service to clients
- Accurately processed all daily counter transactions for deposit and withdrawals involving cash, cheques, inter-account transfers
- Handled customer inquiries and resolved all complaints to a specified standard of quality whilst delivering excellent customer service
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, transfers and loan payments.
- Balanced cash drawer daily and ensured accuracy of all transactions.
- Developed strong relationships with customers by providing exceptional customer service.
- Resolved customer complaints in a timely manner to maintain high customer satisfaction ratings.
- Coached and mentored junior tellers on best practices for customer service and processing transactions.
- Assisted branch manager in developing strategies for increasing sales performance.
- Monitored cash levels throughout the day to ensure adequate supply of currency was available at all times.
- Ensured that security protocols were followed when handling large sums of money or sensitive documents.
- Identified opportunities for process improvement within the branch's operations.
Education
CA Application Advanced Diploma - Accountancy
Zambia Institute of Chartered Accountants (ZICA)
08-2023
Master's Degree - Economic Policy Management
University of Zambia (UNZA)
03-2019
Bachelor's Degree - Banking and Finance
Cavendish University Zambia (CUZ)
09-2016
Certificate - Banking and Finance
Zambia Institute Of Banking And Financial Services (ZIBFS)
02-2010
GCE O' Level School Certificate - Grade 12
Munali Girls High School
11-2006
Skills
- Retail Banking operations management
- Planning & Budgeting
- Financial Compliance
- Excellent Communication
- Multitasking & Prioritization
- Problem Solving Skills
- Customer Retention Strategies
- Data & Records Management
- Leadership
- Risk Analysis & Management
- Customer Service
- Team Player
- Training & Mentorship
- Business Negotiation & Development
- Interpersonal Skills
- Accounts payable management
- Invoice Processing
- Bank Reconciliation
Affiliations
- Licentiate member of the Zambia Institute of Chartered Accountants (ZICA).
- Student member of the Association of Certified Chartered Accountants (ACCA).
- Student member of the Chartered Institute of Auditors (CIA).
References
- Ms. Moola Sipalo, Head Domestic Operations, United Bank for Africa Zambia, +260 977 847 124, msipalo@yahoo.com
- Ms. Rosina Phiri, Accountant Banks and Fixed Assets, Zambia Revenue Authority, +260 977 497 113, PHIRIROS@zra.org.zm
- Mr. Raymond Kawina, Program Coordinator, Texila American University, +260 977 634 047, raymondkawina@gmail.com
Personal Information
- Date of Birth: 06/08/89
- Nationality: Zambian
Professionalacademicawards
- ZICA best performing student in paper 1.4 Commercial and Corporate Law (03/01/21 sitting).
- ZICA best performing student in paper 3.1 Advanced Audit and Assurance (03/01/24 sitting).
Accomplishments
- Nil teller differences for the year 2014 - Standard Chartered Bank Zambia
Timeline
ACCOUNTS ASSISTANT - PAYABLES & IMPREST
Zambia Revenue Authority
05.2023 - Current
TREASURY OFFICER (REVENUE COLLECTION - RTGS DESK)
Zambia Revenue Authority
09.2020 - 04.2023
BRANCH MANAGER
Access Bank Zambia Limited
09.2018 - 09.2020
ASSISTANT BANKING OFFICER - OPERATIONS
United Bank for Africa Zambia PLC
03.2018 - 09.2018
BANK SENIOR TELLER
Standard Chartered Bank Zambia
03.2013 - 03.2018
CA Application Advanced Diploma - Accountancy
Zambia Institute of Chartered Accountants (ZICA)
Master's Degree - Economic Policy Management
University of Zambia (UNZA)
Bachelor's Degree - Banking and Finance
Cavendish University Zambia (CUZ)
Certificate - Banking and Finance
Zambia Institute Of Banking And Financial Services (ZIBFS)
GCE O' Level School Certificate - Grade 12
Munali Girls High School
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