Nelson Kapema
Kitwe
Summary
Experienced in branch operations and sales management, with a proven ability to enhance team performance and customer satisfaction. Demonstrates strong leadership in developing strategies that significantly improve operational efficiency. Skilled in problem-solving, building relationships, and strategic planning, contributing to a consistent increase in branch success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Operations Manager/Sales Assistant/IT Technician
EDJS NETWORK LTD
Kitwe, Zambia
02.2017 - Current
- Led team initiatives that boosted customer satisfaction and streamlined branch operations.
- Introduced new staff training programs that enhanced team performance and service quality.
- Spearheaded marketing campaigns that increased product awareness and branch visibility.
- Implemented financial controls that improved transaction accuracy and reduced discrepancies.
- Fostered a collaborative environment that enhanced productivity and employee morale.
- Coordinated customer service initiatives.
- Monitored staff performance and provided feedback.
- Resolved customer complaints promptly.
- Maintained accurate records of financial transactions.
- Organized daily workflow to maximize efficiency and productivity.
- Performed routine audits of branch operations to identify areas for improvement.
- Implemented new operational procedures to enhance customer experience.
- Analyzed weekly sales figures and adjusted staffing accordingly.
- Managed inventory levels of cash, supplies, and other resources.
- Initiated marketing campaigns to promote products and services offered by the branch.
- Prepared monthly reports on branch performance metrics.
- Provided guidance on best practices for handling difficult customers or situations.
- Managed branch files per recordkeeping and compliance requirements.
- Coached staff on policies, procedures, and performance strategies.
- Generated daily reports to comply with Bank Secrecy Acts.
- Maintained cleanliness of the sales floor area at all times.
- Collaborated with other departments, such as marketing, merchandising, and operations, to ensure the smooth functioning of overall store operations.
- Participated in training sessions for new employees on using equipment or software applications related to sales activities.
General Warehouse Worker
Acton Group Of Companies
Kitwe
08.2016 - 01.2017
- Loaded and unloaded trucks with pallet jacks or forklifts.
- Organized warehouse space by moving materials and equipment around as needed.
- Followed safety procedures while working in the warehouse environment.
- Cleaned up work areas at the end of each shift to maintain a safe work environment.
- Followed instructions accurately from written documents such as work orders or voice commands from supervisors or leads.
Workshop Assistant
Shombe Enterprise Ltd
KITWE
04.2016 - 07.2016
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.
Education
IT Certificate - Information Technology
TRANSAFRICA BIBLE COLLEGE
Kitwe12-2015
Grade 12 Certificate - Senior Secondary Education
MINDOLO SECONDARY SCHOOL
Kitwe12-2014
Grade 9 Certificate - Junior High Education
TWATASHA PRIMARY SCOOL
Kitwe12-2011
Skills
- Staff Training and Development
- Operational Improvement
- Customer Service Excellence
- Financial Transaction Management
- Marketing Campaigns Implementation
- Safety protocol
- Document flow coordination
- Strong interpersonal skills
- Reliable
- Excels in team leadership
- Employee monitoring
- Goals and performance
- Approachable
- Excellent work ethic
- Excellent time management skills
- Dependable
- Verbal/written communication
- Documentation
- Friendly
- Strong team-builder
- Loans
- Resourceful nature
- Opening and closing procedures
- Relationship building and management
- Staff recruitment
- Adobe Photoshop-oriented
- Photographing
- Leadership skills
Languages
Bemba
First Language
English
Intermediate (B1)
B1
Affiliations
- Reading
- Watching Football
- Designing With Adobe
- Listening to Music
Accomplishments
- Well Dressed person of the year
- Promoted as Head of IT Department
- Promoted as Supervisor of the Branch
- Promoted as Manager of the Branch
Certification
- Leadership Skills
- Pre-Basic Course BB Officer
References
References available upon request.
Software
Adobe Photoshop
Microsoft Office
Timeline
Branch Operations Manager/Sales Assistant/IT Technician
EDJS NETWORK LTD
02.2017 - Current
General Warehouse Worker
Acton Group Of Companies
08.2016 - 01.2017
Workshop Assistant
Shombe Enterprise Ltd
04.2016 - 07.2016
IT Certificate - Information Technology
TRANSAFRICA BIBLE COLLEGE
Grade 12 Certificate - Senior Secondary Education
MINDOLO SECONDARY SCHOOL
Grade 9 Certificate - Junior High Education
TWATASHA PRIMARY SCOOL
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