Nelson Mphande
LUSAKA
Summary
I am a reliable, enthusiastic, motivated and professional Truck Driver with eighteen years of extensive safe driving experience. I have a strong depth of knowledge of all road regulations and driving laws. I am committed to completing my route timely, safely and efficiently. I have excellent navigation skills and am able to accurately read maps of new routes for deliveries. I have a clean driving record, and I have a solid background in a variety of office/warehouse and customer situations. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers. Motivated to apply my work ethic and safety commitment in the mining sector, I aim to contribute to natural resource extraction and processing efficiency.
Overview
34
34
years of professional experience
Work History
Truck Driver
One Banja Company Limited
Lusaka
04.2020 - Current
- Maintaining 100% order accuracy over 2-month period of piloting to-go and deliver parcels/goods on time.
- Training and assisting entry-level customer service officers by helping them improve their listening skills, communication and multitasking abilities by 93%.
- Consistently exceeding expectation by providing outstanding customer service by 97%.
- Increased customer satisfaction rating from 80% to 95% through process optimization.
- Transported goods to and from specified destinations in accordance with delivery schedules.
Delivery Driver/Office Assistant
Kinsman Enterprises Limited
LUSAKA
05.2018 - 03.2020
- Received daily delivery instructions and route assignments from dispatch.
- Verified accuracy of items loaded onto truck against shipping documents.
- Resolved 90% of customer challenges within 24 hours of receipt, improving turnaround time for issue resolution.
Dump Truck Driver
One Banja Company Limited
LUSAKA
04.2003 - 02.2018
- Loaded dump truck with materials from site stockpile, ensuring proper weight distribution and safety regulations were followed.
- Planned and optimized routes and adapted strategies according to real-time weather and traffic updates, ensuring a 95% success rate in timely deliveries.
- Hauled and transported gravel, dirt, fill and boulders to and from construction sites achieving a 98% completion rate.
Truck Driver
CLUSA Zambia
LUSAKA
03.2000 - 02.2003
- Attained a perfect score of 100% in company evaluations for on-time cargo delivery over a six-month period.
- · Reported customer issues to management promptly, resulting in a 20% reduction in unresolved complaints.
- Achieved 100% accuracy in positioning trucks for loading and unloading by utilizing verbal directions and spatial awareness techniques.
- · Adhered to delivery instructions with a 99% accuracy rate and effectively utilized navigational tools to ensure precise location determination.
Delivery Driver
Supreme Furnishers (PVT) Zambia
Lusaka
01.1998 - 02.2000
- Successfully resolved 95% of customer requests, exceeding company standards for customer issue resolution.
- Achieved a 97% customer satisfaction rating based on feedback and reviews.
- Maintained a clean and well-maintained vehicle, ensuring regular inspections and scheduled maintenance, increased vehicle lifespan by 45%.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Credit Supervisor, Advances Dept.
Meridien Biao Bank Limited
LUSAKA
09.1990 - 11.1997
- Reviewed customer credit applications and established credit limits.
- Generated new sales leads and secured new accounts, increasing sales by 27% in 6 months.
- Implemented new customer service process and team strategies reducing necessary workforce hours by 12 hours per week.
Education
Grade 12 School Certificate - General Education
David Kaunda Secondary Technical School
Lusaka, Zambia 12-1988
Skills
- An effective written and verbal communicator, with the ability to convey information clearly and concisely
- Proficient in decision-making, solving conflict and startegic planning, contributing to the successful execution of projects
- An experienced problem solving professional, who utilizes critical thinking and systematic approach to resolve complex problem
- A resilient and adaptable individual, who maintains a solution oriented mindset to successfully overcome obstacles and setbacks
- Able to prioritize tasks effectively, ensuring efficient allocation of time and resources to maximise productivity
- Able to recognize and navigate emotions to build strong relationships, resolve conflicts and foster a positive working environment
Languages
English
Proficient (C2)
C2
Affiliations
As much as I enjoy driving career, I also love football, reading, jogging, travelling, singing and making new friends. I love helping the vulnerable children, elderly and the disabled in my community.
Timeline
Truck Driver
One Banja Company Limited
04.2020 - Current
Delivery Driver/Office Assistant
Kinsman Enterprises Limited
05.2018 - 03.2020
Dump Truck Driver
One Banja Company Limited
04.2003 - 02.2018
Truck Driver
CLUSA Zambia
03.2000 - 02.2003
Delivery Driver
Supreme Furnishers (PVT) Zambia
01.1998 - 02.2000
Credit Supervisor, Advances Dept.
Meridien Biao Bank Limited
09.1990 - 11.1997
Grade 12 School Certificate - General Education
David Kaunda Secondary Technical School
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