NELSON MUMBA
Results-driven Operations Manager with strong experience in operations coordination, stakeholder engagement, field supervision, project management, and community mobilization. Skilled in operational planning, supply chain coordination, farmer onboarding, reporting, team leadership, and strategic implementation within development-focused organizations.
Operations professional with comprehensive background in streamlining processes and driving operational excellence. Known for fostering collaborative team environment and consistently achieving organizational objectives. Reliable and adaptable, bringing strong analytical and problem-solving skills to table.
Work History
Senior Operations Manager
2 Years 6 Months- Coordinate milk collection schedules and processor route pickups.
- Manage daily operations across allocated Energy Hubs.
- Maintain stakeholder relationships with farmers and public sector stakeholders.
- Conduct staff and farmer trainings.
- Compile operational reports and reconciliations.
- Oversee daily operations of allocated CEHs to ensure efficiency and compliance with quality standards.
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Coordinate activities farmers, and field officers to optimize the supply chain and service delivery.
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Monitor and evaluate operational data to drive continuous improvement.
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Travel to hub locations and other required destinations to oversee operations, support project implementation, and engage with stakeholders as necessary.
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Oversee and support the integration of new employees into the team, ensuring they are equipped with the tools, resources, and information needed to succeed in their roles. Coordinate stock levels and manage procurement processes for efficient operation across assigned hubs.
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Ensure respective hubs maintain a minimum stock supply to avoid shortages and operational delays.
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Serve as interim Hub Manager in case of vacancy, ensuring continuous and smooth hub operations.
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Facilitate weekly reconciliation submissions to the supervisor for timely farmer payments.
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Manage the Know Your Customer (KYC) process for all registered farmers within assigned CEH, coordinating with public data sources on geography and demography.
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Perform any other duties as assigned, ensuring flexibility and adaptability to meet operational and organizational needs.
Marketing Manager
2 Years- Developed and implemented modern marketing strategies.
- Collaborated with media organizations and advertising agencies.
- Managed project promotion and growth initiatives.
Project Manager
1 Year- Implemented child nutrition and health projects.
- Managed organizational resources and stock monitoring.
- Facilitated trainings and workshops.
Education
Degree - Development Studies
Certificate - Public Management
Diploma - Social Work
Grade 12 School Certificate
Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved operational issues through team engagement.
- Supervised a team of 23 staff members from different locations.
Affiliations
- Young African Leaders Initiative (Yali)
- National Association of Social Workers
LANGUAGES
Timeline
Senior Operations Manager
Marketing Manager
Project Manager
Lusaka High School
ICOF University
YALI SA
Supershine University
Reading , watching soccer
LANGUAGES - English - Bemba - Nyanja - Chewa - Lozi - Kaonde - Tonga
CORE COMPETENCIES - Operations Management - Project Coordination - Stakeholder Engagement - Farmer Mobilization & Training - Supply Chain Coordination - Team Leadership - Monitoring & Reporting - Marketing & Community Outreach - Proficient in Computer Skills - Motorbike Operation