Nelson Chapeshamano Phiri
Lusaka
Summary
- Excellent communication skills
- Hardworking and sober-minded.
- Goal oriented and self-disciplined
- Ability to with work minimum supervision
- Sociable and possess great ability to work in a changing environment
- Interacts well with people of diverse cultures.
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
24
24
years of professional experience
Work History
SPECIALIST-SALES ACCOUNT MANAGEMENT
BCX ZAMBIA
Lusaka
09.2023 - Current
- Responsible for management of full sales cycle for defined segment and customer base
- Responsible for achieving or exceeding the new and existing business target
- Maximize relationship building opportunities with customer’s and improve the image of segment and that of BCX Zambia
- Develop, review, communicate and monitor an effective client strategy
- Design and execute on the account plan
- Effectively manage the sales to meet agreed targets and corporate objectives within the agreed budgets
- Manage accounts by monitoring the level of client satisfaction at a regular interval or after each significant delivery of a particular service
- Manage and conclude tender proposals and requests
- Manage post sales implementation
- Ensure data quality and integrity on sales trackers is kept and systems is kept at agreed levels
- Establish and enhance relationships with strategic customers and partners, with the aim of creating dominance
- Implemented strategies to take advantage of new opportunities.
- Monitored operations and reviewed records and metrics to understand company performance.
- Organized client meetings to provide project updates.
Provincial Executive Director
Farmer development cooperative union
Chipata
10.2023 - 07.2024
- Assessed potential collaboration opportunities to enhance organizational value and improve efficiency.
- Coordinated special events such as conferences or workshops designed to raise awareness about the organization's mission.
- Executed on-time, under-budget project management to adhere to project road map.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
- Reviewed and approved annual operating and capital budgets for company.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Implemented procedures to create competitive advantage in market.
- Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
- Assisted in developing budgets for each departmental unit within the organization.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
ZONAL BUSINESS MANAGER
ZAMTEL LIMITED
Eastern Province
04.2022 - 10.2023
- Attending to customer queries and indeed providing solutions
- Built new business partnerships to drive customer acquisitions and generate revenue
- Maintained detailed record of sales activities and compared to trends to direct to identify and understand areas of opportunity and growth
- Coordinate with design, project management and production teams to delivery timely support to planned campaigns
- To plan and manage all the mobile sales operations in the Region in order to meet regional mobile sales targets and thus contribute to the growth of the business
- Manage sales and distribution activities within my region
- Manage, coordinate and support distributors
- Mentor employees in successful selling techniques and encourage cross selling additional products and services
- Prepare reports for management review as per report calendar
- To ensure dominance at point-of-sale materials in all trade channels according to Zamtel norms or standards
- Manage, develop and motivate distributors
- Train and align my sales team and make sure they follow lied down working procedures as per company norms
- Recruiting new Dealers, super agents and sub dealers
- Monitor competition activities within the region
- Merchandising branding and marketing our products to retailers
- Represent Zamtel in my region in various activities such as radio advertising, promotions and other business aspects
- Coordinating Zamtel business both internally and externally in my region
ZONAL SALES MANAGER
ZAMTEL LIMITED
Copperbelt Kitwe
03.2021 - 04.2022
- Attending to customer queries and indeed provide solutions
- To plan and manage all the mobile sales operations in the Region in order to meet regional mobile sales targets and thus contribute to the growth of the business
- Manage sales and distribution activities within my region
- Manage, coordinate and support distributors
- Prepare reports for management review as per report calendar
- To ensure dominance at point-of-sale materials in all trade channels according to Zamtel norms or standards
- Manage, develop and motivate distributors
- Train and align my sales team and make sure they follow lied down working procedures as per company norms
- Recruiting new Dealers, super agents and sub dealers
- Monitor competition activities within the region
- Merchandising branding and marketing our products to retailers
- Represent Zamtel in my region in various activities such as radio advertising, promotions and other business aspects
- Coordinating Zamtel business both internally and externally in my region
- Develop positive relationships with clients
- Negotiating contracts
AREA SALES MANAGER
MTN ZAMBIA
Lusaka
06.2014 - 03.2021
- Attending to customer queries and indeed provide solutions
- Manage sales and distribution activities within my area
- Manage, coordinate and support distributors
- Prepare reports for management review as per report calendar
- To ensure dominance at point of sale materials in all trade channels according to MTN norms or standards
- Manage, develop and motivate distributor sales agents
- Train and align distributors sells agents and make sure they follow lied down working procedures as per company norms
- Recruiting new retailers
- Monitor competition activities within the region
- Merchandising branding and marketing our products to retailers
TERRITORY SALES MANAGER
AIRTEL
Monze
01.2011 - 06.2014
- Attending to customer queries and indeed provide solutions
- Manage sales and distribution activities within my area
- Manage, coordinate and support distributors
- Prepare reports for management review as per report calendar
- To ensure dominance at point-of-sale materials in all trade channels according to AIRTEL norms or standards
- Manage, develop and motivate distributor sales agents
- Monitor competition activities within the region
- Merchandising branding and marketing our products to retailers
- To ensure dominance at point of sale materials in all trade channels according to Airtel
BRANCHES AND AGENTS COORDINATOR
FEDEX
Lusaka
09.2007 - 12.2010
- Attending to customer queries and indeed provide solutions
- Coordinate both international and domestic inbound and outbound
- Recruit and train agents to work in line with FedEx standard
- Making sure that all FedEx branches and agents have all the necessary tools needed for their work
- To encourage my juniors to attain high positions in the corporate world by being a role model
- Train couriers and operations staff on different products
- Align couriers and operations staff to adhere to the FedEx working norms
FRONT OFFICE STAFF
SUN INTERNATIONAL HOTEL(ROYAL LIVINGSTONE)
03.2001 - 04.2003
- Welcoming guests and helping them to check inns
- Attending to guest queries and providing solutions
- Providing basic information about the hotel and other services offered by the hotel
- Accompanying guests on site visits and other activities
- Providing clients with necessary information about Zambia and marketing other tourism attraction which are offered
Education
MBA -
Unicaf university
02.2025
certificate - Transformative leadership
Skillsoft
01.2025
Certificate - understanding Augmented Reality in Business
Skillsoft
01.2025
Certificate in Microsoft partner -
Microsoft
01.2025
Diploma - Renewable energy management
Alison online
01.2024
Diploma - Farm management and maintenance
Alison online
01.2024
Certificate - Retail and Consumer Management
Alison University
01.2021
Certificate - Leadership and Management skills for business
Alison University
01.2021
Certificate - Prince 2 Project Management
Axelos University
01.2021
Diploma - Operations Management
Alison University
01.2020
Diploma -
Alison University
Skills
- Failure management
- Business reporting
- Maintenance and repair
- Quality assessment
- Resource allocation
- Supply management
- Team performance improvement
- Customer relations
- Schematics interpretation
- Advanced communication
- Vendor relations
- Technical communication
Achievements And Awards
- 08/01/10, Acted as operations manager-FedEx Zambia
- 09/01/12, Best employee of the month AIRTEL Southern Zone
- 08/01/13, Best employee of the month AIRTEL Southern Zone
- 09/01/13, Best employee of the month for Zambia OPCO
- 2019-2021, Best performing sales area rep from 2019 to 2021 MTN Zambia
- 09/01/22, Most improved regional (Copperbelt Province) Best performing Regional Manager under Zamtel
Nrc
214386/77/1
References
- MR AARON SIMBEYE, Regional SALES MANAGER, MTN ZAMBIA, 0966220038, Aaron.Simbeye@mtn.com
- MRS THAMBUZAI CHANGA, ACT HEAD OF SALES, ZAMTEL, 0950003859, Zamtel House, Lusaka, Thambuzai.Changa@zamtel.co.za
- MRS MWIMBA MAKANTA, CHIEF SALES AND DISTRIBUTION, ZAMTEL, 0950003317, mwimba.makanta@zamtel.co.za
Training
- 02/01/15, Training in new distribution wave (ACSU)
- 08/01/14, Training and competencies Certificate, Anti money laundering
- 11/01/12, Sales practitioner level certificate (ACSU)
- 11/01/10, Demonstration first Aid (Red Cross)
- 10/01/09, FedEx Cosmos Training
- 09/01/09, FedEx Product Knowledge
- 04/01/99, Adolescent Sexual and Reproductive Health (CARE)
Educational And Professional Qualification
- 2025, Skillsoft, certificate Transformative leadership
- 2025, Skillsoft, Certificate understanding Augmented Reality in Business
- 2025, Microsoft, Certificate in Microsoft partner
- 2024, Alison online, Renewable energy management Diploma
- 2024, Alison online, Farm management and maintenance Diploma
- 2022, Unicaf university, Currently pursuing MBA
- 2021, Alison University, Retail and Consumer Management Certificate
- 2021, Alison University, Leadership and Management skills for business Cert
- 2021, Axelos University, Prince 2 Project Management Certificate
- 2019-2020, Alison University, Operations Management Diploma
- 2019-2020, Alison University, Economics Diploma
- 2018-2020, Alison University, Customer Service Management Diploma
- 2019-2020, Alison University, Certificate in Motivation
- 2005-2007, (ABE) UK, Diploma in Business Administration
- 1995-1997, St Raphael’s Sec, GCE Grade 12 certificate
- 1987-1994, Maramba Primary, Primary Certificate
Personal Information
- Profession: Business administrator
- Place of Birth: Livingstone General Hospital
- Date of Birth: 10/03/79
- Gender: Male
- Nationality: Zambian
- Marital Status: single
- Religion: Christian
Affiliations
- Best performing sales territory manger the all Airtel zambia, was awarded a certificate
Languages
English
First Language
Timeline
Provincial Executive Director
Farmer development cooperative union
10.2023 - 07.2024
SPECIALIST-SALES ACCOUNT MANAGEMENT
BCX ZAMBIA
09.2023 - Current
ZONAL BUSINESS MANAGER
ZAMTEL LIMITED
04.2022 - 10.2023
ZONAL SALES MANAGER
ZAMTEL LIMITED
03.2021 - 04.2022
AREA SALES MANAGER
MTN ZAMBIA
06.2014 - 03.2021
TERRITORY SALES MANAGER
AIRTEL
01.2011 - 06.2014
BRANCHES AND AGENTS COORDINATOR
FEDEX
09.2007 - 12.2010
FRONT OFFICE STAFF
SUN INTERNATIONAL HOTEL(ROYAL LIVINGSTONE)
03.2001 - 04.2003
MBA -
Unicaf university
certificate - Transformative leadership
Skillsoft
Certificate - understanding Augmented Reality in Business
Skillsoft
Certificate in Microsoft partner -
Microsoft
Diploma - Renewable energy management
Alison online
Diploma - Farm management and maintenance
Alison online
Certificate - Retail and Consumer Management
Alison University
Certificate - Leadership and Management skills for business
Alison University
Certificate - Prince 2 Project Management
Axelos University
Diploma - Operations Management
Alison University
Diploma -
Alison University
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