Nester Abwooli Inonge Kisembo
Lusaka
Summary
I am a 27-year-old Zambian citizen and a paraplegic who uses a wheelchair. I’m a well-spoken, approachable, and dependable individual with strong written and verbal communication skills. I value professionalism, clear communication, and teamwork, and I take pride in staying organised and focused in any environment.
With experience in customer service and administration, I’ve developed a reliable approach to handling tasks efficiently and supporting both colleagues and clients. I work well independently and also enjoy contributing to a team. I’m committed to continuous growth and believe I can bring steady value and a positive attitude to any workplace I’m part of.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Adyee's Pub And Restaurant
Lusaka, Zambia
08.2024 - Current
- Monitored inventory levels and placed orders to maintain stock availability for seamless service delivery.
- Assisted in daily operations, ensuring smooth workflow and adherence to company policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Office Administrator
New Horizon Printing Press
Lusaka, Zambia
10.2023 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Wealth Consultant
Prudential Life Assurance Zambia
Lusaka Zambia
10.2020 - 2023
- Educated clients on life insurance products and benefits to enhance understanding and informed decision-making.
- Developed and maintained strong client relationships through effective communication and follow-up strategies.
- Processed policy applications and claims promptly, adhering to industry regulations and compliance standards.
- Participated in training sessions to stay current on industry trends, enhancing product knowledge and service delivery.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Promoted products and services using upselling and other sales strategies.
Assistant Restaurant Manager
Riders Lounge Lusaka
Lusaka Zambia
2019 - 10.2020
- Managed daily restaurant operations to ensure efficient service and customer satisfaction.
- Trained and supervised staff to maintain high service standards and operational efficiency.
- Implemented inventory control procedures to optimize stock levels and reduce waste.
- Developed schedules to align staffing with peak business hours, enhancing productivity.
Administrative Assistant
Kuku's Hillview Lodge
Chilanga, Zambia
01.2018 - 01.2019
- Assisted in maintaining inventory records for office supplies and equipment, enhancing operational efficiency.
- Handled customer inquiries and concerns, fostering positive relationships and enhancing guest satisfaction.
- Supported event planning efforts, contributing to successful lodge activities and guest experiences.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Personal Assistant
Klub Vegas Limited
Lusaka Zambia
01.2014 - 12.2014
- Coordinated scheduling for executive team, ensuring efficient use of time and resources.
- Managed correspondence, prioritizing communication and enhancing response times.
- Organized travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
- Maintained confidential files and documents, ensuring accuracy and compliance with company policies.
- Assisted in project coordination, tracking deadlines and deliverables to support team objectives.
- Developed meeting agendas, facilitating productive discussions and follow-up actions.
Education
Alevel: Business Studies, Economics, History
British International College
Johannesburg, South Africa 2019
IGCSE: International General Certificate Of Secondary
Baobab College
Lusaka, Zambia 06.2014
Skills
- Time management
- Team building
- Employee scheduling
- Sales strategies
Timeline
Assistant Manager
Adyee's Pub And Restaurant
08.2024 - Current
Office Administrator
New Horizon Printing Press
10.2023 - 11.2024
Wealth Consultant
Prudential Life Assurance Zambia
10.2020 - 2023
Administrative Assistant
Kuku's Hillview Lodge
01.2018 - 01.2019
Personal Assistant
Klub Vegas Limited
01.2014 - 12.2014
Assistant Restaurant Manager
Riders Lounge Lusaka
2019 - 10.2020
Alevel: Business Studies, Economics, History
British International College
IGCSE: International General Certificate Of Secondary
Baobab College