Netsanet Tesfa
Business Administration
Lusaka
Summary
Highly accomplished and results-driven Office Manager with 5 years of progressive experience in office administration, assistance, help desk support, and IT operations within the banking and retail sectors. Adept at streamlining office processes to maximize efficiency and reduce operational costs. Skilled in leading cross-functional teams, managing budgets, and providing IT support to ensure uninterrupted business operations. A proven track record of delivering exceptional customer service and fostering a collaborative work environment. Recognized for strong problem-solving abilities, attention to detail, and a proactive approach to achieving organizational objectives. Well-versed in leveraging technology to optimize workflows and enhance overall productivity.
Core Competencies
Office Management & Administration
Help Desk Support & Troubleshooting
IT Systems Management
Staff Coordination & Scheduling
Customer Service Excellence
Vendor and Inventory Management
Data Entry & Reporting
Communication & Interpersonal Skills
Problem-Solving & Multitasking
Overview
6
6
years of professional experience
Work History
Office Manager
TD Bank
Cherry hill , NJ
03.2021 - 12.2024
TD Bank, Cherry Hill,
Directed and optimized day-to-day office operations, ensuring seamless administrative and IT functionality.
Oversaw financial budgets, resource allocation, and vendor contracts, reducing operational costs by 20%.
Spearheaded the implementation of an automated scheduling system, improving team productivity by 30%.
Designed and enforced office policies and procedures to streamline workflow and enhance compliance.
Delivered IT support for hardware, software, and network troubleshooting, achieving a 90% first-call resolution rate.
Collaborated with cross-functional teams to support organizational objectives, resulting in improved employee satisfaction.
Office Assistant
The Home Depot Inc
01.2019 - 01.2021
TD Bank, Cherry Hill,
Directed and optimized day-to-day office operations, ensuring seamless administrative and IT functionality.
Oversaw financial budgets, resource allocation, and vendor contracts, reducing operational costs by 20%.
Spearheaded the implementation of an automated scheduling system, improving team productivity by 30%.
Designed and enforced office policies and procedures to streamline workflow and enhance compliance.
Delivered IT support for hardware, software, and network troubleshooting, achieving a 90% first-call resolution rate.
Collaborated with cross-functional teams to support organizational objectives, resulting in improved employee satisfaction.
Education
Bachelor of Science - Business Administration
Addis Abeeba Unversity
Ethiopia 05.2001 -
Skills
Office Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)IT Tools: ServiceNow, Active Directory, Windows OS, MacOSCommunication Tools: Microsoft Teams, Zoom, SlackCRM/ERP Systems: Salesforce, SAPBasic Networking & Troubleshooting
Timeline
Office Manager
TD Bank
03.2021 - 12.2024
Office Assistant
The Home Depot Inc
01.2019 - 01.2021
Bachelor of Science - Business Administration
Addis Abeeba Unversity
05.2001 -
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