Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Ngallo Chongo

Lusaka

Summary

Data-Centric Engineer and Software Developer with a BSc in Computer Science and over five years of experience in software engineering and data science. Expertise in developing data pipelines, predictive models, and full-stack applications for mining, healthcare, and fintech industries. Skilled in real-time analytics, machine learning, and operational reporting, with a track record of enhancing efficiency and enabling strategic decision-making through actionable insights.

Overview

5
5
years of professional experience

Work History

Data Analyst

First Quantum Minerals
Kalumbila, North Western Province , Zambia
04.2025 - Current
  • Designed and deployed predictive maintenance pipelines for critical mining equipment.
  • Integrated data from Smart Bolts and telemetry sensors (Kafka, Spark, SQL Server).
  • Created dashboards in Power BI for real-time monitoring of equipment KPIs.
  • Collaborated with cross-functional teams to improve data collection methods.
  • Conducted statistical analysis to identify operational efficiencies in production workflows.
  • Assisted in the creation of dashboards to visualize key performance indicators.
  • Presented findings and recommendations to stakeholders for strategic planning initiatives.
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Translated raw data into meaningful information using statistical techniques.
  • Provided data-driven solutions to support decision making.
  • Leveraged SQL queries to extract, transform and load data into databases.
  • Optimized existing database structures for better performance on analytics tasks.
  • Performed data entry, data cleaning, and data coding for analysis.
  • Utilized predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting, and other business outcomes.

Applications Developer

Right to Care
Lusaka, Zambia
07.2023 - 04.2025
  • Developed HIV analytics systems using ASP.NET Core, Angular, and SQL Server.
  • Automated business processes with Power Automate and Azure DevOps.
  • Developed and maintained software applications for healthcare service delivery.
  • Collaborated with cross-functional teams to gather software requirements effectively.
  • Implemented system enhancements to improve user experience and operational efficiency.
  • Provided technical support and troubleshooting for application users across departments.
  • Documented technical specifications and user guides for software functionalities.
  • Participated in code reviews to ensure adherence to industry standards and best practices.
  • Designed and implemented web services using RESTful API for data integration between applications.

Assistant Data Support Manager

Kazang Zambia
Lusaka, Zambia
10.2022 - 02.2023
  • Managed Django-based systems, built Laravel+Vue.js inventory tools, and produced BoZ reports.
  • Led support team to enhance customer service delivery standards.
  • Developed training materials for onboarding new support staff.
  • Implemented support ticketing system for tracking and managing requests.
  • Managed escalated customer inquiries to ensure timely resolutions and satisfaction.
  • Created weekly schedules for team members and enforced timely shift start and end times.
  • Evaluated performance of support staff and provided coaching to improve performance.

Data Analyst / Associate

CIDRZ
Eastern Province , Zambia
01.2022 - 10.2022
  • Supported the Life Logistics App, built reporting templates, and ensured MER indicator accuracy.
  • Analyzed data trends to support healthcare program decisions at CIDRZ.
  • Developed dashboards to visualize patient care metrics for stakeholders.
  • Created reports to communicate findings to management and clinical staff.
  • Trained staff on data entry best practices and reporting tools.
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Translated raw data into meaningful information using statistical techniques.
  • Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
  • Developed and maintained databases, data systems, reorganizing data in a readable format.
  • Provided technical support for existing reports, dashboards or other tools.
  • Coordinated patient data management using electronic health record systems Smartcare .

Junior Strategic Information Officer Intern

CIDRZ
Lusaka
02.2021 - 01.2022
  • Worked on Flask APIs, POS systems, WordPress, ODK tools, and IT support.
  • Conducted research to support project development and strategy formulation.
  • Maintained accurate records of all activities performed throughout internship period.
  • Identified needs of customers promptly and efficiently.
  • Analyzed key performance indicators to identify effective strategies.
  • Contributed to the ZISAMALE 2 TB project using ODK, RapidPro, and Python.

Education

Bachelor of Science - Computer Science

Mulungushi University
Kabwe, Central Province Zambia
11-2019

IBM Data Science Professional Certificate - Data Science

IBM
Online
08-2021

Databases And SQL For Data Science With Python -

Coursera Inc
Online
11-2019

The Engineering Institution of Zambia Membership(ASSOCIATE) -

EIZ(Engineering Institution of Zambia)
Lusaka,Zambia
05-2020

Skills

  • SQL Server
  • Data visualization
  • Business process automation
  • Data integration
  • SQL query optimization
  • Dashboard creation
  • Machine learning
  • Software development life cycle (SDLC)
  • Query tools
  • PostgreSQL
  • NoSQL
  • Kafka
  • Spark
  • Power BI
  • Grafana
  • Python
  • Pandas
  • Seaborn
  • NumPy
  • Scikit-learn
  • Model deployment
  • ASPNET Core
  • C#
  • Angular
  • Vuejs
  • Laravel
  • Flask
  • Django
  • Azure DevOps
  • Git
  • CI/CD
  • Power Automate
  • STATA
  • R
  • ODK
  • SmartCare
  • WordPress
  • Advanced Excel
  • Predictive modeling

Websites

References

  • Dalitso Ngoma, Reliability Engineer, FQM, DalitsoJeff.Ngoma@fqml.com, +260 968291858
  • Charles Mutale, IT Officer, Indo Zambia Bank, charlesmutale@gmail.com, +260 977 719176
  • Sebastian Chikamba, Kazang Zambia, schikamba@gmail.com, +260 976 490965
  • Phillip Chilembo, CIDRZ, +260 977 678510
  • Innocent Mwaba, CIDRZ, +260 975 200917
  • Boroma Mwale, Access Bank Plc, boromamwale@gmail.com, +260 977 6626653

Timeline

Data Analyst

First Quantum Minerals
04.2025 - Current

Applications Developer

Right to Care
07.2023 - 04.2025

Assistant Data Support Manager

Kazang Zambia
10.2022 - 02.2023

Data Analyst / Associate

CIDRZ
01.2022 - 10.2022

Junior Strategic Information Officer Intern

CIDRZ
02.2021 - 01.2022

Bachelor of Science - Computer Science

Mulungushi University

IBM Data Science Professional Certificate - Data Science

IBM

Databases And SQL For Data Science With Python -

Coursera Inc

The Engineering Institution of Zambia Membership(ASSOCIATE) -

EIZ(Engineering Institution of Zambia)

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Ngallo Chongo