Rawlings John Ngoma
Lusaka
Summary
· Highly accomplished and results-driven Zonal Business Manager with 15 years of extensive experience in sales and distribution. Proven track record of exceeding sales targets, managing large teams, and driving business growth. Excellent leadership skills with a strong ability to formulate strategies, execute plans, and deliver exceptional results. Demonstrated expertise in the telecommunications sector, having successfully served as an Area Sales Manager at Airtel Zambia.
Overview
13
13
years of professional experience
Work History
Zonal Business Manager
Airtel
Lusaka
06.2011 - Current
- Conducted regular performance reviews with direct reports to ensure expectations were met or exceeded.
- Developed relationships with key stakeholders in the region including customers, vendors, and partners.
- Developed and implemented strategies to maximize profitability across the assigned zone.
- Managed team of regional managers responsible for driving business objectives in each region.
- Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism.
- Provided training and support on product offerings, processes, procedures, policies.
- Organized regular meetings with regional managers to discuss progress against established goals.
- Ensured compliance with all relevant laws and regulations within the assigned area of responsibility.
- Established short-term and long-term goals for each regional manager based on their individual strengths and weaknesses.
- Achieved high retention within assigned zone, maintaining high employee engagement.
- Collaborated with cross-functional teams from other departments such as logistics, finance, and marketing.
- Identified opportunities for process improvements within the zone's operations.
- Oversaw regional and local sales managers and staff.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Supported sales team members to drive growth and development.
- Developed and implemented strategic sales plans to achieve revenue targets.
National Key Account Manager
Airtel
Lusaka
01.2018 - 12.2021
- Assisted in developing new business opportunities through cross selling or upselling services or products.
- Collaborated with internal teams on product development initiatives that drive customer engagement and satisfaction.
- Monitored competitor activities in order to stay ahead of the competition.
- Researched industry trends, competitive landscape, and customer needs to create value-added solutions for clients.
- Built strong relationships with vendors in order to secure favorable terms for products purchased by key accounts.
- Communicated regularly with corporate headquarters regarding updates on key accounts' status.
- Managed customer relationships to ensure satisfaction and loyalty.
- Monitored sales performance of key accounts across all channels in order to identify opportunities for growth.
- Provided strategic direction on marketing campaigns designed to increase brand visibility among target customers.
- Created pricing strategies tailored to individual key accounts based on their unique needs.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Negotiated contract terms with clients and established important deadlines.
- Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
Education
Master of Science - Marketing Management
DPU
India08-2022
Bachelor of Arts - Business Administration And Management
University of Lusaka
Lusaka, Zambia12-2019
Skills
- Teamwork and Collaboration
- Multidisciplinary team leadership
- Analytical Skills
- Market intelligence
- Effective Communication
- Decision-Making
- Sales territory growth
- Team building
- Customer Complaint Resolution
- Profit and revenue-generating strategies
- Adaptability
- Attention to Detail
- Business Analytics
- Sales management
- Territory Management
- Key Account Management
Languages
English
First Language
References
References available upon request.
Timeline
National Key Account Manager
Airtel
01.2018 - 12.2021
Zonal Business Manager
Airtel
06.2011 - Current
Master of Science - Marketing Management
DPU
Bachelor of Arts - Business Administration And Management
University of Lusaka
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