Nicholas Mumba Nyendwa
LUSAKA
Summary
Results-driven Operations Support Analyst at Constructive Capital, with expertise in compliance analysis and IT support. Demonstrated problem-solving skills by effectively troubleshooting loan submission issues. Proficient in database management and advanced Microsoft Office Suite, contributing to streamlined reporting and enhanced operational efficiency. Recognized for attention to detail, and reliability in fast-paced environments. Resourceful Operations Support Analyst known for high productivity and efficient task completion. Specialize in data analysis, process improvement, and workflow management to enhance operational effectiveness. Excel in problem solving, teamwork, and communication, ensuring seamless integration of solutions across departments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Support Analyst
Constructive Capital
06.2023 - Current
- Conduct HMDA reviews to ensure compliance and accuracy.
- Create and distribute daily, weekly, and monthly reports.
- Provide back-end IT support for the company's loan portal.
- Manage broker companies and broker user accounts.
- Troubleshoot and resolve issues encountered during loan submissions.
- Analyzed and evaluated operational issues and determined costeffective solutions.
Escrow Specialist (Temp)
FSI Outsourcing
12.2022 - 05.2023
- Reviewed insurance paperwork to ensure all properties had current coverage.
- Sent emails to coordinate disbursement of funds for escrowed accounts.
- Verified that all property records were up to date and adequately insured.
- Updated property information using Black Knight.
- Monitored and updated loan unpaid balances (UPB) accordingly.
- Sent out property legal descriptions as needed.
Project Coordinator
Zenernet Solar
03.2022 - 10.2022
- Submitted PTO (Permission to Operate) requests to utility companies such as Southern Edison California, PG&E, LADWP, Eversource, and ComEd.
- Communicated with homeowners regarding project progress and updates.
- Provided regular status updates to the project manager.
I T Specialist/Front Office Manager
Peniel General Dealers
Lusaka
06.2017 - 05.2020
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Led quality assurance efforts, maintaining high standards for all products and services.
Education
Bachelor of Science - Computer Science
University of The People
USA09.2026
Diploma - Software Engineering
Aptech Computer Education
Abuja, Nigeria05.2017
High School Diploma -
David Livingstone High School
Livingstone11.2013
Skills
- Analysis and research
- Network security
- System administration
- Teamwork and collaboration
- Problem solving
- Time management
- Attention to detail
- Reliability
- Database Management
- Logic Building and Elementary Programming
- Website design and publishing
- Windows Server installation and configuration
- Advanced knowledge of the Microsoft Office Suite
- Project coordination
- Database management
- Team collaboration
- Quality assurance
Certification
Network and Application Security
References
- Mr. Michael Mwape Moono, Partner, L.J, Michaels Legal Practitioners, +260 966 650 000, +260 973 650 000
- Chilombo Mukanda, Manager, FSI Outsourcing, Happy, +260 977 504 520
Timeline
Operations Support Analyst
Constructive Capital
06.2023 - Current
Escrow Specialist (Temp)
FSI Outsourcing
12.2022 - 05.2023
Project Coordinator
Zenernet Solar
03.2022 - 10.2022
I T Specialist/Front Office Manager
Peniel General Dealers
06.2017 - 05.2020
Bachelor of Science - Computer Science
University of The People
Diploma - Software Engineering
Aptech Computer Education
High School Diploma -
David Livingstone High School
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