Nicholas Nyamulima
Lusaka,09
Summary
Dedicated Engineering and sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced at coordinating with cross-functional teams to facilitate projects, recording and evaluating site data, and preparing comprehensive field reports. Specializes at assessing and enhancing the quality of supply systems. Seeking an avenue where my skills in Engineering and after sales will be challenged. The vast experience, education and multidisciplinary knowledge gives me the ability to be agile and adaptable.
Overview
3
3
years of professional experience
Work History
After Sales Service Advisor
CFAO Zambia limited
Lusaka
2021.10 - Current
- Contributed 50-60 % of monthly store sales of k900,000 per month.
- Supervised workshop staff ensuring 100% completion of routine and planned maintenance accurately and efficiently.
- Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
- Processed 50 invoices each week and mailed documentation to clients.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Developed estimates by costing materials, supplies and labor.
Occupational Health and Safety Officer
Lafargeholcim
Chilanga
2018.05 - 2019.09
- Managed team of 10 members in constructing of 1km pedestrian walk way ensuring 100% completion with zero accidents.
- Provided health and safety orientations for over 800 employees and developed materials for presentations.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Lead Risk assessment, Accident Investigation and Root Cause Analysis and implementation of corrective actions
- Developed and maintained the health and safety tracking tool to ensure all hazards reported are attended to.
- Maintained zero site fatalities and lost work days for 1 year.
GIS-Analyst
National Heritage Conservation Commission
Lusaka , 09
2018.01 - 2018.04
- Combined remotely-collected and on-site data acquisition to generate over 10 unified geographic mapping information.
- Contributed to centralized GIS portal and ArcGIS database, correctly inputting data on new job sites and revising data on changing conditions.
- Collected and documented information about Zambian heritage sites.
- Discovered patterns and trends through spatial mapping of data.
- Created effective maps, charts and other images based on project-specific requirements.
Education
Bachelor of Science - Environmental Engineering & Water Resource Managem
Belgorod State Technological University
Belgorod,russia08.2017
Certificate - Science And Engineering (Russian Language & Lite
Voronezh State Technological University
Voronezh,russia07.2012
High School Diploma -
Hillcrest National Technical High School
Livingstone,zambia11.2011
Skills
- After-Sales Support
- Service Sales
- Service Contract Sales
- POS System Operations
- Technical Sales
- Sales Prospecting
- Technical Documentation and Reporting
- Prospecting and Cold Calling
- Problem Anticipation and Resolution
- Interpersonal Skills
- Analytical and problem solving skills
- Continuous Improvement
- Project Management skills
- Competitive Benchmarking
Timeline
After Sales Service Advisor
CFAO Zambia limited
2021.10 - Current
Occupational Health and Safety Officer
Lafargeholcim
2018.05 - 2019.09
GIS-Analyst
National Heritage Conservation Commission
2018.01 - 2018.04
Bachelor of Science - Environmental Engineering & Water Resource Managem
Belgorod State Technological University
Certificate - Science And Engineering (Russian Language & Lite
Voronezh State Technological University
High School Diploma -
Hillcrest National Technical High School
REFEREES
1. Joshua Pauleti
Health and safety manager LafargeHolcim (UAE)
971562913580
Joshuapauleti@gmail.com
2. Felistus Sawasawa
Environmental Coordinator
260977477888
fksawasawa@gmail.com
3. Donald Tembo
CFAO Zambia ltd
260978338240
REFEREES
1. Joshua Pauleti
Health and safety manager LafargeHolcim (UAE)
971562913580
Joshuapauleti@gmail.com
2. Felistus Sawasawa
Environmental Coordinator
260977477888
fksawasawa@gmail.com
3. Donald Tembo
CFAO Zambia ltd
260978338240
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