Microsoft Excel
Njavwa Musondela
Sales & Operations (Supply Chain) Expert
Lusaka,09
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Senior Operations Manager
Namene
09.2022 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented systems and procedures to increase sales.
- Streamlined sales and operations processes for increased efficiency, resulting in significant reduction of operational costs.
- Developed comprehensive risk management plans to mitigate potential threats to organizational stability and growth.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.
- Developed systems and procedures to improve operational quality and team efficiency.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Streamlined transportation operations, optimizing routing plans and reducing fuel consumption costs.
Operations Manager
Namene
02.2021 - 09.2022
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed systems and procedures to improve operational quality and team efficiency.
- Handled staff training initiatives aimed at up-skilling workforce to meet dynamic industry demands.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Implemented systems and procedures to increase sales.
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Enhanced cash collection efficiency by implementing streamlined processes and procedures.
- Optimized cash collection procedures by closely monitoring accounts receivable, ensuring timely payments from Agents.
- Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
- Improved delivery times with strategic route planning and reallocation of resources.
- Enhanced budget management with detailed forecasting and variance analysis.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Leveraged advanced analytics tools to gain insights into client preferences and buying patterns, informing future sales initiatives.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Associate - Investment Banking
Pangaea Securities
11.2018 - 01.2021
- Developed financial projections and forecasts to guide investment decisions.
- Mentored junior analysts, improving their technical skills and knowledge of the industry.
- Prepared high-quality pitchbooks and presentations that contributed to winning several major deals for the firm.
- Developed financial models to assess potential investments and identify potential risks.
- Contacted and lined up fellow investors to enable successful IPOs.
- Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions.
- Identified new business opportunities by analyzing market trends and staying informed about global economic developments.
- Collaborated with cross-functional teams to evaluate potential mergers and acquisitions opportunities.
- Optimized client portfolios by restructuring existing investments based on changing market conditions or client preferences.
- Helped clients make optimal decisions on amounts and timing of capitalization.
- Researched and shared recommendations on stock market trends and economic forecasts to support portfolio decisions.
- Researched companies and prepared presentations for management and prospective buyers.
- Assisted in the development of pricing models for various financial products, ensuring competitiveness within the marketplace.
- Met with clients to generate new business and negotiate contracts.
- Coordinated cross-functional projects involving merchandising, supply chain, finance, and other key stakeholders for successful execution of category goals.
Senior Venture Associate
Thebe Investment Management
01.2017 - 11.2018
- Developed financial models to assess potential investments and identify potential risks.
- Developed expertise in specific verticals to inform investment strategies tailored towards emerging trends and technologies.
- Evaluated performance of existing investments and adjusted accordingly.
- Conducted due diligence on potential investments and presented findings to investors.
- Improved project efficiency by implementing Agile methodologies and streamlining communication processes.
- Planned, designed, and scheduled phases for large projects.
- Developed and implemented project plans and budgets to ensure successful execution.
- Assisted in securing funding for startups by preparing comprehensive pitch decks and presentations.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Operations Manager
Thebe Investment Management
01.2015 - 12.2016
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Analyzed and reported on key performance metrics to senior management.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Managed a portfolio of suppliers, ensuring compliance with contractual terms and conditions, as well as quality standards.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
Sales Intern
Thebe Investment Management
10.2014 - 12.2014
- Collaborated with cross-functional teams to ensure client needs were met efficiently and effectively.
- Presented professional image consistent with company's brand values.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Provided product and technical support to customers.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
Education
No Degree - Lean Six Sigma: White Belt
Alison
Galway, Ireland 01.2024 - 03.2024
No Degree - Sales And Distribution
Global Distributors Collective (GDC)
Nairobi, Kenya 10.2023 - 01.2024
MBA - Finance
University of Lusaka
Lusaka, Zambia 06.2016 - 10.2018
Bachelor of Arts - Development Studies
University of Zambia
Lusaka, Zambia 06.2010 - 11.2014
Skills
Inventory Control
Written Communication
Organizational Structuring
Logistics
P&L Management
Revenue Growth
Distribution Management
Forecasting
Relationship Building
Sales operations
Operational planning
Project Management
Software
Microsoft PowerPoint
Zoho CRM
Upya
Dynamics 365
Interests
Reading
Running
Everything to do with Coffee
Timeline
No Degree - Lean Six Sigma: White Belt
Alison
01.2024 - 03.2024
No Degree - Sales And Distribution
Global Distributors Collective (GDC)
10.2023 - 01.2024
Senior Operations Manager
Namene
09.2022 - Current
Operations Manager
Namene
02.2021 - 09.2022
Associate - Investment Banking
Pangaea Securities
11.2018 - 01.2021
Senior Venture Associate
Thebe Investment Management
01.2017 - 11.2018
MBA - Finance
University of Lusaka
06.2016 - 10.2018
Operations Manager
Thebe Investment Management
01.2015 - 12.2016
Sales Intern
Thebe Investment Management
10.2014 - 12.2014
Bachelor of Arts - Development Studies
University of Zambia
06.2010 - 11.2014