Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nkandu Sichone

Serenje

Summary

Seasoned Lead Teller, equipped with significant experience in financial operations and customer service within high-volume banking environments. Possess strong skills in cash handling, transaction processing, and regulatory compliance. Recognized for ability to drive efficiency enhancements and improve customer satisfaction levels. Committed to maintaining professional conduct and delivering top-notch services across all interactions.

Overview

3
3
years of professional experience

Work History

Transactional Officer

Access Bank
Serenje, Zambia
07.2024 - Current
  • Maintained up-to-date knowledge of current bank products and services for customers' convenience.
  • Assisted customers with opening new accounts or closing existing ones as needed.
  • Monitored daily cash levels in the vault and reconciled discrepancies.
  • Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
  • Managed a team of tellers and ensured proper training on all banking policies and procedures.
  • Processed customer transactions including deposits, withdrawals, transfers, loan payments.
  • Performed currency transaction reports for foreign currency.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Maintained cash drawer within prescribed cash limits and meet cash balancing requirements.
  • Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.
  • Reduced errors by double checking transactions.
  • Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.

Sales Executive

Africorp Healthcare Systems Ltd
Lusaka
01.2024 - Current
  • Managing of customer relationships and providing exceptional customer service
  • Display of excellent communication and negotiation skills
  • Identifying of potential customers and developing relationships with them
  • Conducting of research to understand market trends, customer behaviour, and competitor strategies
  • Handling of confidential information with discretion and professionalism, maintaining high levels of confidentiality
  • Assisting with project management by tracking deadlines, milestones and deliverables
  • Built long-term relationships with customers and generated referrals from more than 60% of existing clients.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency by 10%.
  • Maintained awareness of latest industry trends, product knowledge and sales techniques.
  • Prepared invoices for customers with large orders or special sales types.

Biomedical Engineering Trainee

Konkola Copper Mine Hospital
Chililabombwe
09.2022 - 02.2023
  • Adapted to new situations and learned new skills quickly.
  • Made positive contributions to team and workplace, consistently exceeding expectations.
  • Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
  • Carried out duties with strict compliance to company standards and policies.
  • Communicated ideas and information clearly and concisely, both verbally and in writing
  • Filed physical and digital documents, prioritising accessibility and data accuracy.
  • Maintained orderly files with updated, easily accessible information for staff.
  • Sought feedback actively and used it to improve performance considerably by almost 40%.

Education

Diploma - Biomedical Engineering

Northern Technical College
Ndola
04.2022

High School Diploma - Grade 12 Certificate

Nchanga Secondary Trust School
Chingola, Copperbelt

Skills

  • Effective Communication
  • Time management
  • Team management
  • Customer service
  • Lead development
  • Client Relationship Management
  • Project Management
  • User Training
  • Product knowledge
  • Interpersonal Skills
  • Active listening
  • Attention to detail

References

Darius Kunda-( Biomedical Engineering Foreman)- Konkola Mine Hospital-+260966177579

Musakatiza Banda-(Assistant Branch Service Manager)- Access Bank Serenje- +260971758367

Owen Kachimba-(Sales Supervisor)- Africorp Healthcare Systems-

+260962260626 

Timeline

Transactional Officer

Access Bank
07.2024 - Current

Sales Executive

Africorp Healthcare Systems Ltd
01.2024 - Current

Biomedical Engineering Trainee

Konkola Copper Mine Hospital
09.2022 - 02.2023

Diploma - Biomedical Engineering

Northern Technical College

High School Diploma - Grade 12 Certificate

Nchanga Secondary Trust School

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Nkandu Sichone