NKHONDE MWALE
Lusaka
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
MEMBER RELATIONS CONSULTANT
Thebe Investment Management (Nkwashi City Savings and Credit Union)
06.2022 - 10.2023
- New member on boarding
- Responsible for setting monthly target for corporate recruitment via presentations and open days
- Providing weekly and monthly reports on all new member recruitment initiatives
- Communicate with members regarding payment reminders and work closely with the Credit team to track payments
- Respond to member's requests and complaints
- Reconciliation of member's accounts and sending monthly statements
- Carry out credit checks before loan disbursement
- Follow up on irregular member accounts
- Preparation of credit life claims
- Negotiating and monitoring of repayment plans.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Onboarded and managed new client accounts to boost retention rates.
BANK TELLER
Standard Chartered Bank
03.2018 - 12.2018
- Responsible for handling the various Corporate and Retail Banking transactions including taking deposits, disbursing cash and ensuring that customers are well informed of the bank's systems
- Filing and updating bank registers and compliance reports
- Sorting cash notes to ensure they are not fake or counterfeit
- Addressing queries from customers and ensuring that they are communicated to management.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
BANK CLERK
Investrust Bank PLC Zambia
03.2014 - 01.2017
- Responsible for handling the various Corporate and Retail Banking transactions including taking deposits, disbursing cash and ensuring that customers are well informed of the bank's systems.
- Maintained security standards by verifying customer identification during transactions as per bank policies.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Collaborated with team members to achieve branch goals while maintaining high levels of customer service.
- Promoted increased use of online banking tools with thorough explanation and demonstration for customers.
- Handled complex transactions such as wire transfers, loan payments, and foreign currency exchanges with precision.
CUSTOMER ADVISOR TRAINEE
AB Bank Zambia Limited
10.2013 - 12.2013
- Provide quality customer service and conducting risk assessment for new customers
- Deliver timely and accurate reports to management on customer relations
- Conduct sales and marketing of the bank's services and products to potential customers.
Education
Keno Institute
12.2021
Bachelor's Degree in Finance -
University Mouloud Mammeri of Tizi Ouzou(UMMTO)
07.2013
University of Algiers
06.2010
David Kenneth Kaunda Technical High School
12.2008
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Integrity and Honesty
- MS Office
- Strategic Planning
- Customer Relationship Management
Personalattributesandskills
- Hardworking, honest, dependable leader, with relationship building skills
- Very good communication, analytical, management and organizational skills
- Ability to interact with different cultures and adapt to the demands of the environment
- Quick to learn, driven, critical thinker with excellent time management skills
- Excellent command of English language and good command of French, Nyanja and Bemba
- Proficient user of Microsoft Word, Excel and Power Point, internet and emailing
Forename
NKHONDE
Nationalregistrationno
175898/10/1
Mobilephonecontacts
- 260971859395
- 260972180591
Personal Information
- Place of Birth: Lusaka, Zambia
- Date of Birth: 08/25/92
References
- Mr Mumamba Mwansa, CEO Nkwashi City Savings and Credit Union, 0971823746
- Ms. I. Muyunda, Supervisor, Investrust Bank Zambia Limited, Kitwe Branch, +260962763816
- Mrs. Diana .B Johnstone, First Secretary(Education), Zambian Embassy in Cairo, Egypt, dbanda.johnstone@gmail.com, +201004627708
Hobbies and Interests
- Reading magazines, journals and inspirational books
- Travelling
- Gardening
- Watching movies
- Cooking and decorating
Certification
ZAQA certificate.
Languages
English
Native language
French
Elementary
A2
Timeline
MEMBER RELATIONS CONSULTANT
Thebe Investment Management (Nkwashi City Savings and Credit Union)
06.2022 - 10.2023
BANK TELLER
Standard Chartered Bank
03.2018 - 12.2018
BANK CLERK
Investrust Bank PLC Zambia
03.2014 - 01.2017
CUSTOMER ADVISOR TRAINEE
AB Bank Zambia Limited
10.2013 - 12.2013
Keno Institute
Bachelor's Degree in Finance -
University Mouloud Mammeri of Tizi Ouzou(UMMTO)
University of Algiers
David Kenneth Kaunda Technical High School
ZAQA certificate.
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