Noah Sakala
Lusaka
Summary
Adept at navigating high-pressure environments, I leveraged my problem-solving and empathetic communication skills at Qatar Airways to enhance passenger experiences, efficiently manage mishandled baggage, and ensure smooth flight operations. My proactive approach and ability to work flexibly across teams significantly improved customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Airport Customer Service Agent
Qatar Airways
12.2021 - Current
- Conducting aircraft preflight preparations, ensuring that all personal and equipment is ready for the Flight.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with Ground handling staff to address any delays or cancellations, providing prompt updates to affected passengers and in cases of cancellations make hotel reservations for affected customers.
- Assisting Customers with mishandled baggage, enuring appropriate files are created, follow up made with down line stations and restoring baggage to Customers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Reconciling daily sales and sending of various flight handling reports to the different departments.
Customer Services Agent
Zega Limited
02.2012 - 12.2019
- As the Customer Services Agent for Zega Limited, my responsibilities included; Customer Check-in, meeting and assisting Passengers with special needs,
- Baggage; handling of mishandled baggage report and ensuring the creation of appropriates files
- Ensuring that the staff ground services manuals are always updated.
Education
No Degree - Travel And Tourism Operations
Hotel Travel And Tourism Institute
Lusaka, Zambia12-2008
Skills
- Problem solving
- Team player
- Empathy
- Efficiency
- Persuasive speaking skills
- Effective communication
- Passenger assistance
- Strong multitasking
- Time management expertise
- Flexible work schedule
Accomplishments
Part of the Team that handled Customers Flight for the Qatar 2022 FIFA world Cup at DWC Airport.
Fishing, repairing computers
I do repair computers in my spare time.
Timeline
Airport Customer Service Agent
Qatar Airways
12.2021 - Current
Customer Services Agent
Zega Limited
02.2012 - 12.2019
No Degree - Travel And Tourism Operations
Hotel Travel And Tourism Institute
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